Supreme Service Today Reviews (%countItem)
Supreme Service Today Rating
Address: 4401 Eastern Ave STE B, Baltimore, Maryland, United States, 21224-4403
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We had installed Geo Thermal Unit with Supreme Air LLC in March 2016. We selling home and buyer ask to install Expansion tank which was not installed.
We had installed Geothermal in March 2016 by Supreme Air LLC.
The first of that when they drill for the well in our front yard they used our concrete driveway for the heavy Drilling Truck. They did not use the use the buffer to prevent our concrete drive way.And as a result our driveway got so many cracks and two places it was broken completely. Also in the back yard they put some thing because of that we had to put so much dirt to level up and last thre years we doing but the level is not coming up.This year we are selling home we have to fix and we spent $ 2500 to level up and not getting up flooded. Also we had to fix the drive and we spent $ 1200.00 to fix the drive way because the buyer wanted to fix it. Also our front yard all massed up and the did not fix it we have to fix it.Now also the buyer's inspector asked us to install Expansion tank for the water heater the geothermal co installed. I called them but all the time they do not pick up phone. I all time leave msg but they never respond me back. I call to the office I always get the answer they are not available. Last week I called one of the owner Mr. Danny surprisingly pick up my phone. I talked to him and he told me to send me what should be done or what is buyer's requirement. I sent him the copy and called him 3 to 4 times. He never picked up phone and never respond me back.
My concern is how they will compensate all my expense I did. Also when they can come and install expansion Tank.
What ever expense I have to do and paid want compensate it and how they will do it. Install the expansion tank.
I spoke to Mrs *** on Friday 7/13/19 she going to send the report from the home inspection for the expansion tank. I told her I would review the report and take care of the tank if it was missing. She did not mention anything about any other concerns at that time. I received this complaint and have tried multiple time to call and have not received any call backs to address the concerns. As far as the concrete and yard repair the customer is asking for our contract explicitly states that the yard rough left rough grade and that we are not responsible for any damage to concrete. I have attached a copy of the terms and conditions of our contract that states the exclusions and this is the first we have heard of any complaints to yard and concrete since the job was completed over 3 years ago. I would like to take care of the expansion tank if it is missing. If the report could be sent to ***@supremeairllc.com asap and we will have the work scheduled right away.
Supreme Air LLC is attempting to charge me more moeny than I was made aware of prior to a technician arriving at my property.
My tenant called on this past Saturday and said that the furnace was blowing out cold air. I called Supreme Air and they said it would cost 99.00 for the technician to come out.
I agreed to the fee. When the tech came out he called me and told me the issue was a circuit board or control board. I asked how much would it cost and when could he do the job? He said the part was 815 and the total to include labor would be 945.00. I asked him what brand and model number was the part so I could look up the actual cost of the part.
The range was 150 to 350. I told him that I was going to decline the service unless he wanted to do outside of his company and I order the part because he was not quoting me a fiar price. He said that was against company policy and I said fine. He then said I owed 245.00 for 2.5 hours of a diagnostic fee. I said I was not made aware of these fees only the 99.00 for him to come out.
I told him I would contact the office regarding these additional fees. I spoke with Donna and she assured me that she told me about these fees prior to the technician coming out to the property. I disagreed. She told me that all their calls were recorded and she would produce the recording her telling me about the fees prior to the technician arriving at the property.
She said I would have this recording by Monday. Then, on Tuesday she sent a recording between myself and the technician which was had while he was at my property where he tried to assess the addtional fees since I declined the service.
The technician also lied to my tenant and told him that they worked something out with me and had him sign an invoice. The tenant was not the customer as he does not own the property nor manage the property to be able to make any decisions regarding services rendered or not.
I have proof of emails sent back and forth between myself, Jackie, and Donna. I told them that I had no issue paying the 99.00 fee for the tech coming out but since I was not made aware of any additional fees until after he arived I am not obligated if I declined the service. There was no work performed. The invoice is falsified and states that I refused to pay for services rendered which is not true.
I will be mailing a check to Supreme Air as I do not trust them with any of my personal information due the dishonesty experienced during this service call.
I have also reached out to a lawyer as they have threatened to put a collection on my credit for the diffrence of the 99.00 that I am paying and the 389.00 they are attempting to charge me.
They also said I would be responsible for all court and attorney fees.
That I be charged the 99.00 fee that I was advised of prior to the technician arriving to my property.
Customer contacted us on March 9th, at 1:56pm due to no heat in her rental property. An appointment was scheduled that same day at 2pm when she was advised of the $99 trip fee in addition to the $58 fee for every half hour of diagnostics, which she approved. Our technician arrived at 3:41, after his diagnostic, he contacted the customer at 5:39. He advised her of the problem, a circuit board that needed to be replaced, and the price for us to do so $815.00. She requested more information regarding the part and our technician provided the answers, advising her as well of the trip and diagnostic fee. The technician offered to waive the diagnostic fee if she paid for repairs. She asked our technician to install the part after she purchased it instead and he advised her he could not do so. She attempted several times to convince our technician to do the work himself and not through our company. Our technician refused her offer each time, recommending she call the office. At this time she stated she was declining the repair and refused to pay. He advised her of the trip fee and the diagnostic fee again that was due then, the $389.00 for services already performed and agreed to. The customer then argued the fee with our technician and told him she would call our company. Our office staff then once again told her of the fees that she had approved and was responsible at the time of scheduling of service in which the customer finally agreed to pay. We have amicably settled this matter with the customer at this time.