Revdex.com:they are replacing perfume [redacted] called me thanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] , Thank you for taking the time to bring this matter to our attention at kate spade new york I have looked into the issue and I will be reaching out to you right awayThe funds will be reapplied to your gift card shortly Thank you again for your patience while we work to correct the issue Sincerely, Client Relations at kate spade new york
Hi [redacted] ,We are very sorry for the disappointment and inconvenience while shopping online with usCustomer service is amongst our highest priorities and we apologize we fell short of your expectations.We will be refunding your for the replacement key fob and have issued you a 25% discount off your next purchase.If there is anything else we can assist with, please let us knowKind regards,kate spade new yorkClient Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have replied with this information over and over and now even sent it all to a supervisor at late spade who said they would handle this and they still haven't! Below please check all ecemail back and forth and infirm tin had all been provided over and over and this is still not resolved here is the purchase details and the credit I n which I'm wishing for I would like the credit emailed to me and then will be satisfied and will closecthis outthank you! [redacted] Check Card KATESPADE.COM [redacted] Check Card KATESPADE.COM $425.87· 012015· $ 425.87· 012015· $ 425.87· 012015I have provided all the information I have to you over and over and each time you advise if I just provide one more thing out will handle it and you still haven't! I need this directed to your company president as I have lost all confidence in you and customer support to handle this! The purchase information was provided now multiple times and was provided to the last female helping me prior to no longer being with your companyShe was to issue a refund gift card and advised she would and I have not received itI need this handled and no more round and round hereThis I s ridiculous and I have been more then patient hereI have spent and wasted so much time and this is still not handled!! Your last representative advised this was handled months ago and there is no way I should still be arguing this with you, this should have been taken care of [redacted] [redacted] [redacted] [redacted] ** [redacted] ** [redacted] ** [redacted] ** [redacted] ** [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *Sincerely, [redacted]
Dear [redacted] ***, Thank you for taking the time to bring this matter to our attention at Jack SpadeWe have addressed your concerns with the Revdex.com of New Jersey and the complaint is now closedThank you again for your patienceSincerely, Client Relations at Jack Spade
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I truly appreciate the prompt response from the business and believe this was an anomaly and not consistent with their business practices [redacted] was a great help and deserves a lot of credit for the way she handled the situation Sincerely, [redacted]
Thank you for writing to us in regards to your [redacted] gift card.We apologize for the inconveniences you have experienced while trying to get this matter resolvedWe will be providing you with a kate spade new york gift cardin place of your [redacted] gift card.The gift card will be sent out in the mail as soon as we hear back from you with the confirmed mailing address Thank you again for reaching out.Kind regards,The kate spade new york team
Dear [redacted] ,We are very sorry for your disappointing experience with your recent online orderWe have reached out to you directly to assist with placing a new order for a comparable handbagIf you have any other questions, please let us know! We are always happy to help.Sincerely,kate spade new york Client RelationsTell us why here
Dear [redacted] ,We are very sorry to learn that you are experiencing an issue with your kate spade new york handbag.We offer a one year warranty for manufacturing defects and would be happy to assist you.We have already requested images of your handbag so we may review the problemWe will then offer you an accommodation under the warranty.Thank you for your cooperation.Kind regards,kate spade new york Client Relations
Dear ***,I will happy to assist and resolve this matter, but it is required that we locate your order and determine where your handbag was shipped to As soon as I am able to confirm this information I will be happy to provide a credit We have checked our store and online records and we have not located this purchase or proof of return We have thoroughly researched our records and are unable to confirm your claim We keep records or all claims in our department and have not located a claim for you Without this information we are unable to provide a refundIn order to assist we will need the following information Please advise specifically where your handbag was purchasedIf this item was purchased with a credit or debit card, please provide a copy of yourreceipt or card statement showing the relevant transactionPlease additionally provide the address of where your shipped your return, along with the tracking information so we can confirm it was successfully delivered and signed for.Kind regards,Kate Spade & Co
Dear ***, Thank you for taking the time to share your experience with usWe are very sorry for this disappointing experience.We connected with you on to resolve this matter for youWe agreed to issue you an early credit to your credit card, once we viewed movement on your package, and extended you a $kate spade new york gift card.We appreciate your cooperation with usPlease let us know if you have further questionsKind Regards,kate spade new york Client Relations
Revdex.com:they are replacing perfume [redacted] called me thanks I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] , Thank you for taking the time to bring this matter to our attention at kate spade new york I have looked into the issue and I will be reaching out to you right awayThe funds will be reapplied to your gift card shortly Thank you again for your patience while we work to correct the issue Sincerely, Client Relations at kate spade new york
Hi [redacted] ,We are very sorry for the disappointment and inconvenience while shopping online with usCustomer service is amongst our highest priorities and we apologize we fell short of your expectations.We will be refunding your for the replacement key fob and have issued you a 25% discount off your next purchase.If there is anything else we can assist with, please let us knowKind regards,kate spade new yorkClient Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have replied with this information over and over and now even sent it all to a supervisor at late spade who said they would handle this and they still haven't! Below please check all ecemail back and forth and infirm tin had all been provided over and over and this is still not resolved here is the purchase details and the credit I n which I'm wishing for I would like the credit emailed to me and then will be satisfied and will closecthis outthank you! [redacted] Check Card KATESPADE.COM [redacted] Check Card KATESPADE.COM $425.87· 012015· $ 425.87· 012015· $ 425.87· 012015I have provided all the information I have to you over and over and each time you advise if I just provide one more thing out will handle it and you still haven't! I need this directed to your company president as I have lost all confidence in you and customer support to handle this! The purchase information was provided now multiple times and was provided to the last female helping me prior to no longer being with your companyShe was to issue a refund gift card and advised she would and I have not received itI need this handled and no more round and round hereThis I s ridiculous and I have been more then patient hereI have spent and wasted so much time and this is still not handled!! Your last representative advised this was handled months ago and there is no way I should still be arguing this with you, this should have been taken care of [redacted] [redacted] [redacted] [redacted] ** [redacted] ** [redacted] ** [redacted] ** [redacted] ** [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *Sincerely, [redacted]
I want my money back
Dear [redacted] ***, Thank you for taking the time to bring this matter to our attention at Jack SpadeWe have addressed your concerns with the Revdex.com of New Jersey and the complaint is now closedThank you again for your patienceSincerely, Client Relations at Jack Spade
Revdex.com:At this time, I have not been contacted by Kate Spade & Company regarding complaint ID [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I truly appreciate the prompt response from the business and believe this was an anomaly and not consistent with their business practices [redacted] was a great help and deserves a lot of credit for the way she handled the situation Sincerely, [redacted]
Thank you for writing to us in regards to your [redacted] gift card.We apologize for the inconveniences you have experienced while trying to get this matter resolvedWe will be providing you with a kate spade new york gift cardin place of your [redacted] gift card.The gift card will be sent out in the mail as soon as we hear back from you with the confirmed mailing address Thank you again for reaching out.Kind regards,The kate spade new york team
Dear [redacted] ,We are very sorry for your disappointing experience with your recent online orderWe have reached out to you directly to assist with placing a new order for a comparable handbagIf you have any other questions, please let us know! We are always happy to help.Sincerely,kate spade new york Client RelationsTell us why here
Dear [redacted] ,We are very sorry to learn that you are experiencing an issue with your kate spade new york handbag.We offer a one year warranty for manufacturing defects and would be happy to assist you.We have already requested images of your handbag so we may review the problemWe will then offer you an accommodation under the warranty.Thank you for your cooperation.Kind regards,kate spade new york Client Relations
Dear ***,I will happy to assist and resolve this matter, but it is required that we locate your order and determine where your handbag was shipped to As soon as I am able to confirm this information I will be happy to provide a credit We have checked our store and online records and we have not located this purchase or proof of return We have thoroughly researched our records and are unable to confirm your claim We keep records or all claims in our department and have not located a claim for you Without this information we are unable to provide a refundIn order to assist we will need the following information Please advise specifically where your handbag was purchasedIf this item was purchased with a credit or debit card, please provide a copy of yourreceipt or card statement showing the relevant transactionPlease additionally provide the address of where your shipped your return, along with the tracking information so we can confirm it was successfully delivered and signed for.Kind regards,Kate Spade & Co
Dear ***, Thank you for taking the time to share your experience with usWe are very sorry for this disappointing experience.We connected with you on to resolve this matter for youWe agreed to issue you an early credit to your credit card, once we viewed movement on your package, and extended you a $kate spade new york gift card.We appreciate your cooperation with usPlease let us know if you have further questionsKind Regards,kate spade new york Client Relations