Supreme Siding and Window

Dear ***,We sincerely apologize for any disappointment in this matter. Upon reviewing your order, we did see that based on the prior accommodations made on previous orders, you were informed that we would be unable to offer any discounts on future ordersThis does not mean that we would not
assist in providing a resolution, should an item arrive in less than pristine condition, as we always want to ensure you receive your items in perfect condition.When our Customer Care team was informed of the condition of the Sawyer Street Tori, they were able to locate a replacement for youIn this case, they provided you with the option to return the Tori back to us for a brand new replacement, or the option to return the item for a full refund of the purchase priceYou choose to receive a replacement, so a *** label has been sent to your email address to return the less than perfect item back to us, and a new Sawyer Street Tori is on its way to you.Thank you for your cooperation. Sincerely,Client Relationskate spade new york***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have sent pictures of the handles, and bag overall as well as copy of proof of purchase and copy of handbag tag with UPC bar code
Sincerely,
*** ***

Dear ***,I will happy to assist and resolve this matter, but it is required that we locate your order and determine where your handbag was shipped to As soon as I am able to confirm this information I will be happy to provide a credit. We have checked our store and online records and we have not located this purchase or proof of return. We have thoroughly researched our records and are unable to confirm your claim. We keep records or all claims in our department and have not located a claim for you. Without this information we are unable to provide a refund. In order to assist we will need the following information. Please advise specifically where your handbag was purchasedIf this item was purchased with a credit or debit card, please provide a copy of yourreceipt or card statement showing the relevant transaction.Please additionally provide the address of where your shipped your return, along with the tracking information so we can confirm it was successfully delivered and signed for.Kind regards,Kate Spade & Co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Firstly, thanks katespade.com for checking the order shipped at lbs for meBut I will not accept that description "The order was signed for and the package weight is consistent with all three products" quoted from the katespade.com replyHow can you know the weight was lbs when *** handed over the goods? This description is irresponsible and kind of fooling meSecond, katespade.com called the address I send to "The third party", but I do not think so because we are friends and I trust themThey act as my proxySo I will not accept their detachment cause the address is not mineConsidering the fact that katespade.com sent goods at lbs and my friends received the goods at lbs, of course the most expensive bags lost, I would like Revdex.com and katespade.com help me to ask *** for refund*** is now the most likely party who have the responsibility to cover my lostI want my full refund back if *** cannot show us the actual weight when they transfer goods to my friends. Best wishes!
We have received *** *** Revdex.com complaint regarding her order for three handbags.As background, the order was placed on 10/**/and shipped on the same day, 10/**/16. The package contained three handbags. It was successfully delivered on 10/**/to the customer’s specified shipping address and signed for at the locationThe package weight at time of delivery was lbs. That is the accurate weight for the three items in the order. The shipping address that the customer indicated on the order is a third party shipping service. Merchandise will often be removed from its original packaging, repackaged at their facility and shipped to another country. *** *** contacted our brand’s customer service team on 12/**/16 to request the missing item be resent. We informed the customer to contact the third party shipping service she used in order to locate the missing merchandise and that any future orders placed using these services may be subject to cancellation. We have successfully shipped all items to the customer’s desired location. The order was signed for and the package weight is consistent with all three products.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Kate Spade & Company regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I have supplied Thai to you many times as well as sent the purchas defailsi have been advised many times you will handle this and you never do and then you ignore me continuallyi have been reaching out for help in this for many months now it was returned to you atkate spade as your customer seri de team advised I would like to have you issue the credit due to me once and for all pleaseplease email the credit to me * *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Kate Spade & Company regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Kate Spade & Company regarding complaint ID ***.Sincerely,*** ***

Dear ***,Please accept our sincerest apologies for the difficulties you've experienced while shopping online with us.In this case, we have found these earrings in a store location and would be happy to price match them at the original sale priceAlso, the pending authorization hold for your
cancelled order should drop off from your account in the next few business days.We apologize for the inconvenience and appreciate you being such a loyal fan to our brandIf we can offer any further assistance, please do not hesitate to contact us back.Thank you.Kind regards,kate spade new yorkClient Relations

Hello,Thankyou for writing to us in regards to your recent Jack Spade eyewear purchase.We understand you are experiencing an issue with your eyewear lens and weapologize for this dissatisfactionWe strive to make customer service our toppriority and would be happy to send you a replacement pair of
sunglasses, at nocharge to you.We appreciate you writing to usPlease let us know if you have any furtherquestions or concernsKind regards, TheJack Spade team ell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am concerned that the company is maintaining its position that no future accommodations will be made on my account because they made accommodations for issues with prior ordersI find that unacceptableFirst of all, let me clarify that the customer service did not offer a replacement until after I have filed a complaintAt first, they indicated that there were no replacements available, which apparently is not trueWhen I was contacted regarding this complaint, only then they offered a replacementI have received the replacement, and I am satisfied with it - there are no defectsI have mailed the defective bag backSo, this immediate issue is resolvedHowever, the company is still insisting on "no accommodations for ANY future orders", and I find that troublingI would like to have the company's confirmation that I will continue to receive good customer service in case I experience any issues in the future should I decide to return as a customerThis means that the company will sincerely try to work with me in case issues arise
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***, Thank you for taking the time to bring this matter to our attention at kate spade new york. I have looked into the issue and I will be reaching out to you right awayThe funds will be reapplied to your gift card shortly. Thank you again for your patience while we work to correct the issue. Sincerely, Client Relations at kate spade new york

Dear Revdex.com: We have received *** *** Revdex.com complaint regarding her order for three handbagsAs background, the order was placed on 10/**/and shipped on the same day, 10/**/16. The package contained three handbags. It was successfully
delivered on 10/**/to the customer’s specified shipping address and signed for at the locationThe package weight at time of delivery was lbs. That is the accurate weight for the three items in the order. The shipping address that the customer indicated on the order is a third party shipping service. Merchandise will often be removed from its original packaging, repackaged at their facility and shipped to another country. *** *** contacted our brand’s customer service team on 12/**/16 to request the missing item be resent. We informed the customer to contact the third party shipping service she used in order to locate the missing merchandise and that any future orders placed using these services may be subject to cancellation We have successfully shipped all items to the customer’s desired location. The order was signed for and the package weight is consistent with all three products. We’ve researched the guest’s request and consider this matter resolvedSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Kate Spade & Company regarding complaint ID [redacted]Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have replied with this information over and over and now even sent it all to a supervisor at late spade who said they would handle this and they still haven't! Below please check all ecemail back and forth and infirm tin had all been provided over and over and this is still not resolved here is the purchase details and the credit I n which I'm wishing for i would like the credit emailed to me and then will be satisfied and will closecthis outthank you! [redacted] Check Card KATESPADE.COM [redacted] Check Card KATESPADE.COM $425.87·    01/**/2015·    $ 425.87·    01/**/2015·    $ 425.87·    01/**/2015I have provided all the information I have to you over and over and each time you advise if I just provide one more thing out will handle it and you still haven't! I need this directed to your company president as I have lost all confidence in you and customer support to handle this! The purchase information was provided now multiple times and was provided to the last female helping me prior to no longer being with your company. She was to issue a refund gift card and advised she would and I have not received it. I need this handled and no more round and round here. This I s ridiculous and I have been more then patient here. I have spent and wasted so much time and this is still not handled!! Your last representative advised this was handled months ago and there is no way I should still be arguing this with you, this should have been taken care of. [redacted]
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[redacted]Sincerely,
[redacted]

Dear [redacted],We are very sorry to learn that you are experiencing an issue with your kate spade new york handbag.We offer a one year warranty for manufacturing defects and would be happy to assist you.We have already requested images of your handbag so we may review the problem. We will then offer...

you an accommodation under the warranty.Thank you for your cooperation.Kind regards,kate spade new york Client Relations

Dear [redacted], Thank you for taking the time to share your experience with us. We are very sorry for this disappointing experience.We connected with you on 4/**/2017 to resolve this matter for you. We agreed to issue you an early credit to your credit card, once we viewed movement on your package,...

and extended you a $50.00 kate spade new york gift card.We appreciate your cooperation with us. Please let us know if you have further questions. Kind Regards,kate spade new york Client Relations

The customer's issue was taken care of by the store she was originally helped by. Her bag will be repaired under warranty.