Supreme Skin Fix

Initial Business Response / [redacted] (1000, 8, 2016/02/08) */ Dear [redacted] Our company, Supreme Skin Fix strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.supremeskinfix.com According to the records on Ms ***'s account, there has yet to be any contact made with our company directly regarding any billing issuesWe would kindly request that you contact our offices directly at X-XXX-XXX-XXXX so we may better assist you and resolve the complaint Sincerely, Supreme Skin Fix ***@spremeskinfix.com X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 8, 2016/02/23) */ To whom is may concern, Our company, Supreme Skin Fix strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.supremeskinfix.com Our records indicate that Ms[redacted] contacted our customer service team and verbally agreed to a partial refund of $on 2/8/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us if you should have any further questions at XXX-XXX-XXXX or info.supremeskinfix.com Sincerly, Supreme Skin Fix

Initial Business Response / [redacted] (1000, 10, 2016/06/10) */ To whom it may concern, Our company, Supreme Skin Fix strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.supremeskinfix.com We feel for Ms [redacted] concerns, and have processed a refund in the amount of $Please allow to business days for the funds to reflect within your accountIf there are any further questions or concerns, please feel to get in touch with us Sincerely, Customer Service Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, I am pleased that I will be getting a refund for one of the products that I mistakenly ordered; however there were two products that appeared to be together, each billing me $Apparently they are operating as separate companiesWhile I appreciate the refund from Supreme Skin Fix, I would still like a refund from the otherAt this point I'm not even sure which company is which because their information is so vague, but as I stated in my original complaint, I ordered what was called inherent beauty cream and novi dermI would appreciate a refund from the otherThanks Final Consumer Response / [redacted] (2000, 16, 2016/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 14, 2016/06/16) */ Unfortunately, we will not able to assist with the other products as they are from a separate companyI would suggest getting the contact information from your email confirmations or directly on the product to see if you can get in touch with the company to resolve any issues

Initial Business Response /* (1000, 5, 2015/05/18) */
Dear *** ***
Thank you for your corresponding message regarding this consumer complaint from our customer: *** ***, Case # XXXXXXXX
Our company strives to make sure that our customers are 100% satisfied, so we take consumer
complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://flawlessantiagingserum.com/payment.php
We understand our customer's concerns, however, at this time, Ms***'s account has been flagged as a chargeback for the disputed charges on April 23, Therefore, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary
Sincerely,
Flawless Skin Care
Customer Service
***@flawlessantiaginserum.com
*** *** Customer Support
Flawless Skin Care

Initial Business Response /* (1000, 9, 2015/09/25) */
Before we process the order they are required to accept the terms and conditionsThe terms and conditions indicate that she will be charged if the trial is not cancelledWe issued a refund to her account anyway

Initial Business Response /* (1000, 8, 2016/03/04) */
To whom it may concern,
According to our records, the only charge that we issued on Ms*** account was in the amount of $Any other charges placed would be from a separate company and should be handled by contacting their company
directlyThe $charge that incurred pays to have the product shipped and is unfortunately non refundableHowever, we did issue a cancellation to Ms *** trial account as requested on 2/12/
At this time, Ms*** account has been flagged as a chargeback for the disputed chargeThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us if you should have any further questions at XXX-XXX-XXXX or ***@supremeskinfix.com
Sincerely,
Surpeme Skin Fix

Initial Business Response /* (1000, 8, 2016/02/08) */
Dear [redacted]
Our company, Supreme Skin Fix strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must...

affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.supremeskinfix.com
According to the records on Ms [redacted]'s account, there has yet to be any contact made with our company directly regarding any billing issues. We would kindly request that you contact our offices directly at X-XXX-XXX-XXXX so we may better assist you and resolve the complaint.
Sincerely,
Supreme Skin Fix
[redacted]@spremeskinfix.com
X-XXX-XXX-XXXX

Initial Business Response /* (1000, 8, 2016/02/23) */
To whom is may concern,
Our company, Supreme Skin Fix strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must...

affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.supremeskinfix.com
Our records indicate that Ms.[redacted] contacted our customer service team and verbally agreed to a partial refund of $67.46 on 2/8/2016. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us if you should have any further questions at XXX-XXX-XXXX or info.supremeskinfix.com
Sincerly,
Supreme Skin Fix

Initial Business Response /* (1000, 10, 2016/06/10) */
To whom it may concern,
Our company, Supreme Skin Fix strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must...

affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.supremeskinfix.com
We feel for Ms. [redacted] concerns, and have processed a refund in the amount of $89.85. Please allow 3 to 5 business days for the funds to reflect within your account. If there are any further questions or concerns, please feel to get in touch with us.
Sincerely,
Customer Service
Initial Consumer Rebuttal /* (3000, 12, 2016/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I am pleased that I will be getting a refund for one of the products that I mistakenly ordered; however there were two products that appeared to be together, each billing me $89. Apparently they are operating as 2 separate companies. While I appreciate the refund from Supreme Skin Fix, I would still like a refund from the other. At this point I'm not even sure which company is which because their information is so vague, but as I stated in my original complaint, I ordered what was called inherent beauty cream and novi derm. I would appreciate a refund from the other. Thanks.
Final Consumer Response /* (2000, 16, 2016/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 14, 2016/06/16) */
Unfortunately, we will not able to assist with the other products as they are from a separate company. I would suggest getting the contact information from your email confirmations or directly on the product to see if you can get in touch with the company to resolve any issues.