Sur La Table Inc

Requiring complimentary gift card for trouble with service and waiting over 1 month to get product.  Reached out to [redacted] who did not return call.  I have no idea what his email is about. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Prior to receiving the Revdex.com complaint we contacted the customer and resolved the issue.  I apologized for the service and sent the coffee maker free of charge.We received this communication from the customer and believed that the issue was properly...

resolved._______________________________________ From: [redacted] Sent: Thursday, April 30, 2015 10:39 PMTo: [redacted]Subject: RE: Sur La Table - Customer Service Manager Dear Mr. [redacted], Thank you for your response.  Iappreciate you respecting the fact that I went out of my way to get this product. Regardless of the lack of professionalism your colleague displayed, I wasnot in the right by behaving in an aggressive manner.  I connected to asupervisor to request a gift card for my trouble and by the time theconversation ended, I believe the name of the gentleman I spoke to was Patrick,but by that point we were butting heads and I just wanted my product.  Ilook forward to placing orders with your company in the future.  I havealso withdrawn any formal complaint as well.