Sur La Table

Prior to receiving the Revdex.com complaint we contacted the customer and resolved the issue I apologized for the service and sent the coffee maker free of charge.We received this communication from the customer and believed that the issue was properly resolved._______________________________________ From: [redacted] Sent: Thursday, April 30, 10:PMTo: [redacted] Subject: RE: Sur La Table - Customer Service Manager Dear Mr [redacted] , Thank you for your response Iappreciate you respecting the fact that I went out of my way to get this productRegardless of the lack of professionalism your colleague displayed, I wasnot in the right by behaving in an aggressive manner I connected to asupervisor to request a gift card for my trouble and by the time theconversation ended, I believe the name of the gentleman I spoke to was Patrick,but by that point we were butting heads and I just wanted my product Ilook forward to placing orders with your company in the future I havealso withdrawn any formal complaint as well

Requiring complimentary gift card for trouble with service and waiting over month to get product Reached out to [redacted] who did not return call I have no idea what his email is aboutComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Revdex.com [redacted], I spoke with [redacted] this morning regarding her disappointing experience in our cooking class.I extended my deepest apologies for not replying earlier to her complaint, and for not delivering the class content she was rightfully expecting. [redacted]...

[redacted] shared with me that that she was frustrated by the lack of response she received about the feedback she provided, and was disappointed by the content of the class, as it was not what she was expecting from our advertisement. She was also disappointed as the class she was taking with her family, was indented to celebrate her father's birthday.   I told [redacted] that I will be following up with both the chef who taught the class and the resident Chef of this program.  I will remind my team that the experience they created is at odd with our Sur La table experience expectation. [redacted] was satisfied I called her and also taking action to avoid this experience to happen again. I refunded [redacted] the full amount of her purchase, and extended for her and a guest a complementary class of her choice, in a cooking school that is convenient for her. I also offered [redacted] my contact information if she needs to reach me with any question or simply need my help with anything related to Sur La Table. Kind Regards, [redacted]

Cell: [redacted]