Sure Fit, Inc.

Hi,
The original order was canceledBelow is the tracking informtion from *** In addtion, the invoice is attached as wellI am so sorry for the confusionI hope this clears everything
up.
Tracking Detail
***
Thank you,
Jennifer W***
Director, HR
Sure Fit Inc

the customers items have been shippedShe has been notiifed via email of the status of her order and the tracking numberAs a practice sure fit does not ship orders imcompleteWe can make alternate arrangements if the customers wishes to do so. Thank you for contacting us
regarding your Sure Fit order *** Your order is shipping today, 5-12-The UPS tracking number is ***

Dear *** ***,
Thank you for your Sure Fit order placed on 6/4/The
items you ordered are in stock and are shipping on 6/12/via *** The
tracking number is : ***We have upgraded your shipping for
next day delivery at no additional cost*** does not deliver on
weekendsYou
should expect your items to arrive Monday 6/15/
I apologize for the delay in shipping your items, Sure Fit
forecasts and plans inventory based on sales volumeAt merchandise sells more
quickly than we expect which may result in backordered items and inconvenience
to our customers
We hope you enjoy your purchase
If we can be of further assistance, please call us at
###-###-#### or contact us via e-mail
Thank you, Jennifer W***Director, HRSure Fit Inc

Dear *** ***,
Your credit has been processed as you requestedIt was submitted today, please understand it may take up to 24hrs to show on your credit cardI am sorry your experience with Sure Fit was not a good onePlease accept our
apologies.Sincerely,
*** ***
Director, HR
Sure Fit Inc

Hi, The original order was canceledBelow is the tracking informtion from *** In addtion, the invoice is attached as wellI am so sorry for the confusionI hope this clears everything up. Tracking Detail ***Thank you,Jennifer W***Director, HRSure Fit Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
***,
Thank you for your explanationI checked the UPS tracking number for this shipment, and it says that my package should be delivered on Wednesday, May 18th
When my order has been delivered in full and is satisfactory to me, I will happily close this complaintUntil that time, I must leave it openHope that you understandI am not rejecting your responseI am only rejecting the request to close this complaint at this timeRegards,
*** ***

Hi, We have looked into the matter and will be refunding the customer the requested amountI'm a sorry your experience with us was unsatisfactoryPlease accept our apologies. Regards,Jennifer W***

My apologies for the incomplete explanation. Your order has been shipped complete. When I stated that we normally do not ship incomplete, I was referring to why we were holding on to your orderto begin with.  We only had two of the items that you had ordered in stock and you had ordered three. I checked the UPS website and it looks that your package should be in LA by Monday. After you receive the items if you have any further issues please contact me. My direct line is ###-###-####. Again my apologies. Jennifer

Dear [redacted],
Thank you for your Sure Fit order placed on 6/4/15. The
items you ordered are in stock and are shipping on 6/12/15 via [redacted].  The
tracking number is : [redacted]. We have...

upgraded your shipping for
next day delivery at no additional cost. [redacted] does not deliver on weekends. You
should expect your items to arrive Monday 6/15/15.
I apologize for the delay in shipping your items, Sure Fit
forecasts and plans inventory based on sales volume. At merchandise sells more
quickly than we expect which may result in backordered items and inconvenience
to our customers.
We hope you enjoy your purchase.
If we can be of further assistance, please call us at
###-###-#### or contact us via e-mail.
Thank you, Jennifer W[redacted]
Director, HRSure Fit Inc.

the customers items have been shipped. She has been notiifed via email of the status of her order and the tracking number. As a practice sure fit does not ship orders imcomplete. We can make alternate arrangements if the customers wishes to do so. 
 
 
Thank you...

for contacting us regarding your Sure Fit order [redacted].  Your order is shipping today, 5-12-16. The UPS tracking number is [redacted].

We have contacted the customer directly and resolved the issue. Please let us know if there is anything additional that needs to be completed. thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I confirm that a full refund was credited back to my account. Thank you for your assistance. I will note that until they learned of my complaint through the Revdex.com, they were not going to issue me a refund in a timely manner. This is obvious from the response they wrote to my personal email, before they received my complaint through the Revdex.com.
Regards,
[redacted]

[redacted]Sep 6 (2 days ago)to me Hi. I have received the slipcover, so I think everything is okay. Thanks for checking on it for me. Case closed.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted],Thank you for your explanation. I checked the UPS tracking number for this shipment, and it says that my package should be delivered on Wednesday, May 18th. When my order has been delivered in full and is satisfactory to me, I will happily close this complaint. Until that time, I must leave it open. Hope that you understand.I am not rejecting your response. I am only rejecting the request to close this complaint at this time.Regards,
[redacted]

We have responded to [redacted] and have refunded the monies owed to her. We have contacted her that this was complete.Regards,  Jennifer W[redacted]

Review: I bought slipcovers online from surfeit. Within 2 months of having them, they were already ripping. They were used for decorative purposes only, so they should not have ripped at all. I requested a return and refund. I was sent a shipping label for the return. I sent them back and received confirmation from ups that they had been delivered back to the company. Surefit never refunded my money. I have contacted them twice now and they do not answer any emails at all.Desired Settlement: I want my money refunded.

Business

Response:

Dear [redacted],Your credit has been processed as you requested. It was submitted today, please understand it may take up to 24hrs to show on your credit card. I am sorry your experience with Sure Fit was not a good one. Please accept our apologies.Sincerely,[redacted]Director, HRSure Fit Inc.

Review: I purchased a loveseat cover and tuck once grips in the amount of $141.93 from Sure Fit however, I returned it because it's poor quality. The cover is not as described on Sure Fits website. I received a refund minus the shipping cost and a processing fee which is what I am disputing. Had the cover been as described I would not have returned it. Sure Fits item description: "Have it all—the luxury and look of leather in an affordable, washable slipcover. Our full grain pattern will impress even the most discriminating eye.Imported. 87% polyester / 13% Spandex. Machine wash separately in cold water, gentle cycle. Do not use bleach. Tumble dry low, do not iron. " There is nothing luxurious about this cover. It in no way resembles leather in look, color, texture, or density. The material is flimsy, extremely thin, and there's is no way for me to accurately describe the color other than to say it looks nothing like leather. I understand this a faux fabric but when the words luxury, impress, full grain pattern, and look of leather re used I keep a high quality product. The product I received is so far from what is described on Sure Fits sites.Desired Settlement: I have received a partial refund in the amount of $106.03 and would like the remaining $37.90 refunded for the reasons stated above. I contacted the merchant directly twice with no resolution.

Business

Response:

We will refund the monies the customer is requesting, Thank You.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,