In response to the Complaint ID #[redacted] filed on July 13, 2015.
When the original call came to Sure-Foot Industries Corp., our customer service team member should have instructed the end user to return the material to [redacted]'s (where originally purchased) for a full refund or exchange. We...
support exchanges and returns through our retail partners. As the direct manufacturer, our products are offered through select re-sellers and distributors only, we do not sell directly to the public.
It was with great intentions that our customer service team member chose to work directly with the end user and not send him back to Lowe’s. Unfortunately, the replacement material was sent to an incorrect address causing a delay in the end user receiving the anti-slip tape.
On 7-20-15, we were notified by the client that he received the delivery of 50 replacement pieces and we confirmed that these were delivered to the end user’s address via UPS on 7-20-15 at 11:13 am.
[redacted]
Vice President of Sales & MarketingSure-Foot Industries Corp.800-522-6566
In response to the Complaint ID #[redacted] filed on July 13, 2015.
When the original call came to Sure-Foot Industries Corp., our customer service team member should have instructed the end user to return the material to [redacted]'s (where originally purchased) for a full refund or exchange. We...
support exchanges and returns through our retail partners. As the direct manufacturer, our products are offered through select re-sellers and distributors only, we do not sell directly to the public.
It was with great intentions that our customer service team member chose to work directly with the end user and not send him back to Lowe’s. Unfortunately, the replacement material was sent to an incorrect address causing a delay in the end user receiving the anti-slip tape.
On 7-20-15, we were notified by the client that he received the delivery of 50 replacement pieces and we confirmed that these were delivered to the end user’s address via UPS on 7-20-15 at 11:13 am.
[redacted]
Vice President of Sales & MarketingSure-Foot Industries Corp.800-522-6566