Sure Step Coatings

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI will accept restitution in the amount of $1,by cashier's check mailed to: [redacted] ***Please do not mail anything to [redacted] **I will sign a release formEnergy Experts (EE) rebuttal is not completely accurate:1) The home warranty had no record of EE notifying them of insufficient size.2) The substandard installation was riddled with problems that hindered performance as well as not being up to CA code.3) Permit was pulled and third party title company notified months after installation.4) Replacement thermostat was for a heat pumpI do not have a heat pump and the thermostat did not control my unit properly.Again, I will accept EE resolution proposal, however, I would like to make the Revdex.com aware of the points stated above.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI would would like the refund asapThank you

RevDex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

This service fee is part of the agreement between the customer and their home warranty. Just like a copay for medical serviceWe will be happy to refund this to Mrs***. However I would like to address her statement, We have no control over what the home warranty decides or
does. Therefore the customer service is shouldered by the home warranty, not the contractor.The home warranties lack of communication is unfortunate and we apologize,

I sincerely apologize to ***, during this time period we had a close family member pass awayI would like to resolve this complaint by refunding the service feeThank You *** ***

Business has reviewed the customer complaint and would like to clarify a few thingsThis was a home warranty job and the unit was provided by *** *** ***The customer's existing unit was a to unitBusiness has signed invoices from her acknowledging the model number and size of her
old unitBusiness made the home warranty aware of consumer needs of a larger unit before the installationWarranty company replied that they only replace like for likeIn her complaint consumer states that there was no permit, which is incorrectBusiness states that a permit was pulled but at one point was pending warranty company notification about the size of the unitBusiness is willing to refund the customer the amount of $with the condition that a signed release is provided to the before check is issuedBusiness will send out release form to the once consumer accepts proposal

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I will accept restitution in the amount of $1,269.43 by cashier's check mailed to: [redacted]. Please do not mail anything to [redacted]. I will sign a release form. Energy Experts (EE) rebuttal is not completely accurate:1) The home warranty had no record of EE notifying them of insufficient size.2) The substandard installation was riddled with problems that hindered performance as well as not being up to CA code.3) Permit was pulled and third party title 24 company notified 9 months after installation.4) Replacement thermostat was for a heat pump. I do not have a heat pump and the thermostat did not control my unit properly.Again, I will accept EE resolution proposal, however, I would like to make the Revdex.com aware of the points stated above.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I would would like the refund asap. Thank you.

Response:This work order was sent to us by american home shield home warranty. We responded and cleared the primary condensate drain line, and collected the 100.00 service fee, required by [redacted]. Some time passed and the customer called back and complained the secondary drain was still draining. I...

sent a different tech, and he thought the drain lines were installed in reverse, by a previous contractor. As I have explained to Mr [redacted], we are a small family business, and after the second visit, we had a very close family member become ill, and eventually pass away. I contacted [redacted] and made them aware of this and also made them aware we would not be able to complete this in a timely manner. They stated they would transfer this to a different contractor for completion, with no additional service fee due. We assumed this was taken care of and finished. I am mailing a refund for 100.00, service fee collected, I have emailed mr [redacted] making him aware of this, and have apologized. I will also make sure this gets transferred to another contractor as well[redacted]
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