Sure Thing Pest Control, LLC

Will the credit be coming in the form of A check? I would prefer this, as I do not feel comfortable using the company for service again[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---5/2/Consumer has contacted Revdex.com to let us know that she has not received the promised refund as indicated in the business response of 4/12/16.NOTE FROM Revdex.com/MRC [redacted] : Please provide us with an anticipated process date of the subject refund

Dear Ms***,I am responding to Ms***'s concernsI have spoken with our office staff and reviewed the original phone call to our office.When Ms*** called she was told the bees she saw were probably swarming in the area and probably a nest did not existShe insisted she had a
nestShe was quoted a price of $125,to come out and perform a serviceWe responded to perform the serviceWhen we arrived, we inspected her home for possible infestationsNone was foundNo treatment was performedWhen no infestation was found she was charged an inspection fee versus the entire service feeOur technician did spend some time there performing a service doing an inspection of her homeShe may not have been informed of an inspection fee, but the technician was trying to save her $50.00.I don't quite understand why she is upsetWhen she originally called she was told chances are she did not have a nestShe still wanted us come out anyway and was quoted a priceWhen she spoke with our second customer service representative, our representative did not know the entire conversation between our first representative and Ms***Our first representative followed our protocol under the circumstances Ms*** described and wanted.I'm sorry, Ms*** feels she was scammedIf scamming customers was our procedure we would not have won the *** *** Super Service Award years in a row; the Consumer Choice Award and earned an A+ rating with the Revdex.com.I feel our charge was justifiedAs a goodwill gesture we would be willing to split the inspection fee in half crediting her $37.50.If you have any further questions concerning the above please contact me at your earliest Convenience.Sincerely, SureThing Pest ControlGlenn ** S*** Managing Partner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---5/2/16 Consumer has contacted Revdex.com to let us know that she has not received the promised refund as indicated in the business response of 4/12/16.NOTE FROM Revdex.com/MRC [redacted]: Please provide us with an anticipated process date of the subject refund.

Will the credit be coming in the form of A check? I would prefer this, as I do not feel comfortable using the company for service again. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] ---5/18/16 [redacted] confirmed that the refund offered by the business was received and she considers this matter resolved.