I am a customer of Dart Fuel & Oil By far, they are reliable And they seemed like nice people However, as of October ***, I wanted Dart to fine-tune my burner before the winter begins It is still operable Their tech personnel pulled open one portion of the pipe and told me that I will need a new burner Then he refused to attach back that pipe My burner is about years old, yet my unit still in satisfactory condition and works When he refuse to attach the pipe and leave me without hot water and heat, I called Dart's office and spoke with Trish Trish placed me on hold to speak with the tech She told me it was impossible due to Code I was not going to allow them to leave me without heat and hot water unless I purchase a new burner When I challenged their theory, Trish became irrate and extremely unprofessional over the phone She rudely spoke over me and I barely got a word in at times I asked to speak with another manager who had better managerial skills, level-headed and would speak with me respectfully She slammed the phone down in my ear The tech told me, the call may have gotten cut-off due to problems with *** When I dailed Dart again to ask to speak with another manager, Babara came on the phone condoning Trish's behavior Barbara informed me that she knew about the situation and INSTRUCTED Trish to hang up on me That comment startled me and that Barbara was just as unprofessional for instructing Trish to hang up on a customer If the situation was far more than Trish could handle, Barbara should have taken charge Barbara continued to defend Trish's rude behavior I searched Dart's website to locate the Owner, Tom R*** and called and the person I spoke with was his son He also said the same that they may have had problems with *** I informed him that Barbara said she instructed Trish to hang up on me He was surprised by Barbara's comment and express his apologies He apologized for the bad treatment I endured He said he would have his father, Tom, also the Owner, contact me later in the evening, Thurs, Oct *** After MrR***s son and I ended our call, I believe within mins, Barbara called, which I thought would have been an apology She demanded in a nasty tone, that I not contact the owner I called back and informed MrR***s son about the call from Barbara He said he told Barbara to call and tell me not to call them I asked him why couldn't he have told me? If I had a problem with the their office and got the number from their website, wouldn't they want to know how customers are being mistreated? Then he started using profanity (F-bomb), became belligerent and indignant over the phone and insisted I do not call their number I was taken aback Now I understand why Trish and Barbara felt they could speak and mistreat customers any way they could if the Owner's son possesses this sort of behavior I recommended this company around my neighborhood I would have chosen Dart to install a new burner, but with their disrespectful attitude and misconduct, I'm better off using another company
Customer service is horrible! They kept telling me I was the next service call, and then after waiting all day wanted to re-schedule me for next month, but after an argument they re-scheduled me for the next day The next day they did the same thing, they told me there was more service appointment before me, and after waiting hours the next person told me the same thing! Then they told me they tried calling me but I didn't answer Interesting that my phone has no missed calls! Two days wasted with no service!! When I asked for the manager I was told she was too busy to talk with me Shame on them!
In October of I filled my gallon oil tank with Dart fuel company as I have for many yearsWe had a very mild winter and I only utilize my oil for heatMy home is 1075sq ft I never starting using the oil except for the last week in Nov Then again for a couple of weeks towards the end of December then the entire month of Jan Around 1/** or 1/** I had put in a request for an oil delivery I had a little more than 1/tank left and wanted to fill my tank because prices were lowI requested gallons and stated I may not use the whole gallons When I came home that night I didn't have a oil ticket in the mailbox so I figured they would deliver it the following business day When I came home the following day still no ticket so I looked at the gague thinking maybe they forgot to leave it but my oil gague never movedI called the company and asked them to look into itI was told it was delivered but I told them my gague never moved and never got a deli
I am a customer of Dart Fuel & Oil By far, they are reliable And they seemed like nice people However, as of October ***, I wanted Dart to fine-tune my burner before the winter begins It is still operable Their tech personnel pulled open one portion of the pipe and told me that I will need a new burner Then he refused to attach back that pipe My burner is about years old, yet my unit still in satisfactory condition and works When he refuse to attach the pipe and leave me without hot water and heat, I called Dart's office and spoke with Trish Trish placed me on hold to speak with the tech She told me it was impossible due to Code I was not going to allow them to leave me without heat and hot water unless I purchase a new burner When I challenged their theory, Trish became irrate and extremely unprofessional over the phone She rudely spoke over me and I barely got a word in at times I asked to speak with another manager who had better managerial skills, level-headed and would speak with me respectfully She slammed the phone down in my ear The tech told me, the call may have gotten cut-off due to problems with *** When I dailed Dart again to ask to speak with another manager, Babara came on the phone condoning Trish's behavior Barbara informed me that she knew about the situation and INSTRUCTED Trish to hang up on me That comment startled me and that Barbara was just as unprofessional for instructing Trish to hang up on a customer If the situation was far more than Trish could handle, Barbara should have taken charge Barbara continued to defend Trish's rude behavior I searched Dart's website to locate the Owner, Tom R*** and called and the person I spoke with was his son He also said the same that they may have had problems with *** I informed him that Barbara said she instructed Trish to hang up on me He was surprised by Barbara's comment and express his apologies He apologized for the bad treatment I endured He said he would have his father, Tom, also the Owner, contact me later in the evening, Thurs, Oct *** After MrR***s son and I ended our call, I believe within mins, Barbara called, which I thought would have been an apology She demanded in a nasty tone, that I not contact the owner I called back and informed MrR***s son about the call from Barbara He said he told Barbara to call and tell me not to call them I asked him why couldn't he have told me? If I had a problem with the their office and got the number from their website, wouldn't they want to know how customers are being mistreated? Then he started using profanity (F-bomb), became belligerent and indignant over the phone and insisted I do not call their number I was taken aback Now I understand why Trish and Barbara felt they could speak and mistreat customers any way they could if the Owner's son possesses this sort of behavior I recommended this company around my neighborhood I would have chosen Dart to install a new burner, but with their disrespectful attitude and misconduct, I'm better off using another company
Customer service is horrible! They kept telling me I was the next service call, and then after waiting all day wanted to re-schedule me for next month, but after an argument they re-scheduled me for the next day The next day they did the same thing, they told me there was more service appointment before me, and after waiting hours the next person told me the same thing! Then they told me they tried calling me but I didn't answer Interesting that my phone has no missed calls! Two days wasted with no service!! When I asked for the manager I was told she was too busy to talk with me Shame on them!
In October of I filled my gallon oil tank with Dart fuel company as I have for many yearsWe had a very mild winter and I only utilize my oil for heatMy home is 1075sq ft I never starting using the oil except for the last week in Nov Then again for a couple of weeks towards the end of December then the entire month of Jan Around 1/** or 1/** I had put in a request for an oil delivery I had a little more than 1/tank left and wanted to fill my tank because prices were lowI requested gallons and stated I may not use the whole gallons When I came home that night I didn't have a oil ticket in the mailbox so I figured they would deliver it the following business day When I came home the following day still no ticket so I looked at the gague thinking maybe they forgot to leave it but my oil gague never movedI called the company and asked them to look into itI was told it was delivered but I told them my gague never moved and never got a deli