SurePayroll, Inc.

SurePayroll appreciates the opportunity to respond to this complaint and apologizes to Mr. G[redacted] his inconvenience.  The disputed amount was a result of billing after cancellation.  The collection agency has been notified and instructed to stop all collection efforts immediately. ...

Again, SurePayroll apologizes and appreciates and values the business relationship.

Initial Business Response /* (1000, 5, 2015/08/21) */
We have spoken with Jerika, and offered a refund from March through the current month.
She informed us she will send us the necessary paperwork to finalize the matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have listened to the voice mail message left for me by the business in...

reference to complaint ID [redacted]  The supervisor who left the message was very pleasant and I think he tried to be helpful.  The company, however, did not solve my problem by filing the outstanding report.  I filed the report myself, therefore, this is no longer an issue and I don't want to pursue the complaint any further.   
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/27) */
The customer contacted us on 6/7/2013 to discuss terminating the account. Our representative offered a free month of payroll to continue service which the client accepted. This is the reason why the customer did not receive a charge in July...

per her complaint. The customer accepted the one month and per the notes said she will reevaluate at the end of the June 30, 2013, but we did not hear back from the customer at this time.
The client contacted us again on 4/7/2015 requesting a refund for minimum monthly fees from 8/2013-4/2015.
Because we did not receive instruction from the customer regarding the termination, we will only be able refund the $269.94 that was offered to her on 5/12/2015.
Thank you.

We have spoken with the customer and we are refunding Mr. [redacted] $200, the amount paid to SurePayroll, for any inconvenience. The customer expressed satisfaction with this response. We will now consider this matter closed.

Thank you for an opportunity to respond.  SurePayroll is committed to protecting our client’s information and therefore can only provide information or accept instructions from an authorized contact.  Since Mr. [redacted] is not a listed contact, on 3/28/2017 we could not take action to close...

[redacted] (NSM) account from Mr. [redacted].  The complaint states NSM has tried to close their account for over one year.  However, SurePayroll has no record of [redacted] previous requests to cancel service. The account is now closed and no further fees will be collected. SurePayroll regrets any inconvenience and is prepared to refund NSM six months of fees totaling $239.70 ($39.95 per month).  The credit will be issued to the account on file by April 10, 2017.

We have been working diligently with the customer to make sure her concerns were addressed. We have reached an agreement with her to resolve the issue. Thank you for your patience.

Initial Business Response /* (1000, 5, 2015/09/18) */
Contact Name and Title: Michelle- Team Lead
Contact Phone: [redacted]
Contact Email: [redacted]@surepayroll.com
After reviewing the account the termination contract was not filled out completely, however Surepayroll is...

committed to providing our customers with the utmost customer service that they deserve. So we will refund the client $120.00 from the account freeze collection that she was charged.

At this time, SurePayroll will
cancel the client’s account and refund the $33.90 as requested. Unfortunately, the client did
not notify SurePayroll of his [redacted] change until 9/21/2015. Our customer service
tried to explain the client would need a new payroll account, and that
amendments would...

need to be filed going back to May of 2014. The client did not
agree. We apologize for any confusion.