We have reviewed the complaint sent by *** *** regarding services received from Radiology Associates of Appleton, SC and have the following information to share.Ms *** did receive services as indicated in her letterHer first contacts with us were to provide correct information regarding
her insurance coverageWhen services are paid by insurance following apatient payment, additional time is needed to ensure that the refund amount to the patient is correct to avoid any incorrect adjustment due to deductibles or other patient cost sharing amountsMs *** iscorrect that payment was made by insurance on March 9, This credit balance was identified but did not have a timely response.Upon receiving Ms ***'s call on May 11,2015, this credit balance was flagged for expedited refund processingThis was handled in a shortE!r timeframe than usual 6-week processing because of Ms***'s concern, This refund was issued on May 27,and sent to Ms ***At this time, the balance on this encounter is at zero with no current credit balance.We apologize for the delay in responding as the first letter was not receivedThis response is based on the letter issued by the SSS on May 22, Should you have any further questions, please let usknow by calling our customer service department at ***.Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
We have reviewed the complaint sent by *** *** regarding services received from Radiology Associates of Appleton, SC and have the following information to share.Ms *** did receive services as indicated in her letterHer first contacts with us were to provide correct information regarding
her insurance coverageWhen services are paid by insurance following apatient payment, additional time is needed to ensure that the refund amount to the patient is correct to avoid any incorrect adjustment due to deductibles or other patient cost sharing amountsMs *** iscorrect that payment was made by insurance on March 9, This credit balance was identified but did not have a timely response.Upon receiving Ms ***'s call on May 11,2015, this credit balance was flagged for expedited refund processingThis was handled in a shortE!r timeframe than usual 6-week processing because of Ms***'s concern, This refund was issued on May 27,and sent to Ms ***At this time, the balance on this encounter is at zero with no current credit balance.We apologize for the delay in responding as the first letter was not receivedThis response is based on the letter issued by the SSS on May 22, Should you have any further questions, please let usknow by calling our customer service department at ***.Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]