Surf City Nissan

[redacted] , thank you for reaching outOur customers’ satisfaction is very important to us and because of that, we would like to look into your complaint to determine how we can improve your experiencePlease contact our Customer Advocacy Manager to discuss in more detail: [redacted] ***, (626) [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you Revdex.comThe complaint has been resolved after I told the dealer ship I had filed a complaint Regards, [redacted] ***

"-webkit- padding: 0px; border-right-width: 1px; border-right-style: solid; border-right-">We’re very sorry that you’ve had so much trouble with your carWe understand how frustrated you must beWe’d like a chance to discuss this with youPlease contact *** *** at *** ***

We are so sorry for all of the callsWe have removed you from our system, so you should no longer receive communication from our dealershipThank you for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would not be satisfactory to me. I will wait for the business to call meThey need to find the way to help me, otherwise I will not consider this matter solved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaintFor your reference, details of the offer I reviewed appear below
Hello, I have spoken with both *** D'*** and *** *** on several
occasions over the course of approximately two weeks, regarding my issuesI
provided both parties with documentation regarding my expenses toward the
vehicle I purchased on March 14, Both MrSmith and MrD'*** have
denied that my concerns are valid, and they have both refused to offer any type
of compensation toward my expendituresExpenditures that were necessary to
make the vehicle I purchased from the dealership safe, and in good working
orderI am very frustrated with the fact that during my initial telephone
conversation with MrD'***, he stated that is was the dealership's policy
to provide their customers with two keys to the vehicles they soldMr
D'*** has since denied stating this to me
I had expected a higher level of
customer service from a long standing accredited Revdex.com member
Regards,
*** ***

***
arial, sans-serif;">We went ahead and sent a check to Alaska FCU and it was cashed by them on 9/16/15. So *** should only have one payment to wells!!
*** ***
General Manager
Surf City Nissan
(714)***

***, we are sorry that you are unhappy with your experienceCustomer service is very important to usWe’d like to discuss
what occurred during your visit to determine what more we can do to helpPlease contact *** *** at *** ***

***, thank you for taking the time to speak with
us and resolve your concernsShould you need anything further, please don’t
hesitate to contact us

"-webkit- padding: 0px; border-right-width: 1px; border-right-style: solid; border-right-">[redacted], thank you for reaching outOur customers' satisfaction is very important to us and because of that, we would like to look into your complaint to determine how we can improve your experiencePlease contact our Customer Advocacy Manager to discuss in more detail: [redacted], (626) [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved....

Thank you Revdex.com. The complaint has been resolved after I told the dealer ship I had filed a complaint.
Regards,
[redacted]

[redacted] We went ahead and sent a check to Alaska FCU and it was cashed by them on 9/16/15.  So [redacted] should only have one payment to wells!! [redacted]General ManagerSurf City Nissan(714)[redacted]

[redacted], thank you for reaching out. Our customers’ satisfaction is very important to us and because of that, we would like to look into your complaint to determine how we can improve your experience. Please contact our Customer Advocacy Manager to discuss in more detail: [redacted], (626)...

[redacted].

[redacted], we're very sorry for the unwanted contact from our dealership. You were marked as "Do not contact" in our system, but a few communications must have slipped through. To avoid this in the future, we have deleted all of your information from our system completely. We apologize for the...

hassle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved. Thank you Revdex.com. The complaint has been resolved after I told the dealer ship I had filed a complaint.
Regards,
[redacted]

Review: I recently purchased a vehicle from Surf City Nissan. I financed the vehicle through their finance department. A week after financing, I received a letter notifying me of my payment with Alaska USA Credit Union. The next day I received another letter from Wells Fargo Dealer Services stating I financed through them. Both letters included an account number and payment details. I called Alaska USA to verify my account was with them and it showed as current. I then called Surf City Nissan and spoke to [redacted]. After checking on the computer, Mr. [redacted] determined they had financed the same car with two different banks. He stated he had no idea how this happened and that he would 'figure it out'. I also called Wells Fargo and they stated the account shows current with them as well. My payment date is at the end of this month and I can't provide two payments to different banks for the same vehicle. Surf City Nissan has not returned my phone calls concerning this matter, despite leaving messages and asking for updates on the situation. [redacted] has proven to be ineffective and responded in a nonchalant manner--stating, "I'm sure we'll figure it out before the due date". I'm asking for an expedited resolution in this matter, as my credit rating and finances shouldn't be affected due to Surf City Nissan's error. I have yet to receive any type of apology or explanation.Desired Settlement: I need someone with the authority to correct the situation to contact me ASAP.

Business

Response:

[redacted] We went ahead and sent a check to Alaska FCU and it was cashed by them on 9/16/15. So [redacted] should only have one payment to wells!! [redacted]General ManagerSurf City Nissan(714)[redacted]

Review: Hello, I purchased a 2011 Toyota Prius on 3/14/14 from Surf City Nissan. Upon delivery and after paying/signing for the vehicle,I noted that the window tinting on the passenger side front door window was fogged and slightly obstructed my view of the side view mirror. This defect was not made apparent to me upon my pre-inspection of the vehicle. While reading the owners manual,I learned that the correct oil required in the vehicle is a 0/20 motor oil.I called Surf City Nissan's service department,and inquired about which motor oil they used in the vehicle on their recent service.I was informed by their service advisor that a 5/30 motor oil was used. When I purchased the vehicle I was informed that the car only came with one key/remote. After doing some research I learned a replacement key was very expensive $247.00.I called the salesmen at Surf City regarding the key. He stated he would attempt to retrieve the key from the previous owner. After a weeks time,I was told the owner had the 2nd key and would return it. After some time,I then was informed that the owner couldn't locate the key after all. I purchased a replacement key, had the correct oil installed into the vehicle,and had the window tinting corrected.I then called the dealership back and spoke with [redacted] D'[redacted]. Mr.D'[redacted] informed me that it is their policy to sell vehicles with at least two keys. Mr.D'[redacted] requested the invoices for my expenditures.I sent Mr.D'[redacted] the invoices via email. After several phone calls to Mr.D'[redacted] over the course of two weeks,I was informed that I would not be reimbursed. Mr.D'[redacted]'s reasoning was that the correct oil was used in the vehicle,and that I had been previously informed I would not be receiving a second key. Mr.D'[redacted] would not discuss the window tinting issue. In all, I have spent $339.00 to correct issues to a vehicle that I paid the full retail price for.During the sale, I was informed that the vehicle was it top notch shape with a current service that had just been performed.Desired Settlement: I would like to be reimbursed for my expenditures toward correcting the incorrect oil used in the vehicle, the foggy window tinting, and the missing key/remote.

Business

Response:

[redacted], thank you for taking the time to speak with

us and resolve your concerns. Should you need anything further, please don’t

hesitate to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my

complaint. For your reference, details of the offer I reviewed appear below.

Hello, I have spoken with both [redacted] D'[redacted] and [redacted] on several

occasions over the course of approximately two weeks, regarding my issues. I

provided both parties with documentation regarding my expenses toward the

vehicle I purchased on March 14, 2014. Both Mr. Smith and Mr. D'[redacted] have

denied that my concerns are valid, and they have both refused to offer any type

of compensation toward my expenditures. Expenditures that were necessary to

make the vehicle I purchased from the dealership safe, and in good working

order. I am very frustrated with the fact that during my initial telephone

conversation with Mr. D'[redacted], he stated that is was the dealership's policy

to provide their customers with two keys to the vehicles they sold. Mr.

D'[redacted] has since denied stating this to me.

Review: Fear of MORE retaliation from [redacted], finance manager. he was very upset over my nissan survey

I had to cancel my service appt I made for the next day. Fearing he will do more damage to my car, over a Nissan survey!!!

Love my Roque 2015 I came in for a free car wash 1 20 2015 and a tank of gas I was promised in writing, on back of [redacted] business card. I was there 2 and half hours! (not worth it) [redacted] actually printed out my Nissan survey, took me outside (yes I was unaware) proceeded to threaten me; on 2 items I did not give him/them a 10 rating-- I thought he was going to HIT me. After a few minutes of this abusive treatment he went inside and I ran to my car. Only to find it was on - - - for gas- ( not even 1 mile left) I had 22 miles to go, when I arrived. THEY TOOK ALL MY GAS OUT!!! Just how LOW can they GO????

Im sure this treatment comes from the upper level, [redacted] gets abused by his employers and so he can verbally abuse the buyers. He is insane, I will never go back there and I recommend other people to see other Nissan dealers. Yeah all that for $25.00 If I see him near my car or me I will call the police! I will keep reposting this-when they take it down.Desired Settlement: [redacted], fear of retaliation he should be fired. Will not return and want my warranty from their dealership transferred to a dealership that they don't own--surf city, nissan of Orange or Costa mesa are all owned by same family.

Business

Response:

[redacted], we are sorry that you are unhappy with your experience. Customer service is very important to us. We’d like to discuss what occurred during your visit to determine what more we can do to help. Please contact [redacted] at [redacted]

Review: I purchased a vehicle from Surf City Nissan in 2011 and while I haven't had the vehicle in several years I continue to get calls, emails and text messages from Surf City Nissan. I have gotten calls from the sales department and the service center. I have requested in writing and verbally with numerous people (at all levels) and finally a month or two ago stated verbally to someone that if I received another call I was going to contact the Revdex.com. In two days I have received two calls and voicemails and atext mmessage from Surf City Nissan.Desired Settlement: I want Surf City Nissan to stop contacting me.

Business

Response:

We are so sorry for all of the calls. We have removed you from our system, so you should no longer receive communication from our dealership. Thank you for your patience.

Review: For a period of time Surf City contacted me to come into their center for servicing. I declined once and stated I would be seeking service from another center (Garden Grove). I continued to receive annoying phone calls from Surf City directly, including my sales person to get me in to use their services. ...I am now receiving out of country calls and nasty, aggressive calls from other in country calling centers. This level of harrasment is not right and I believe that Surf City sold my information to a vehicle warranty company with a less than stellar reputation. I find it distrubing that my information can be handed off in such a manor and cause me such a great incovience to receive over 6 calls in a 24 hour period at all times in the day. These calls specifically reference the car that I purchased from Surf City Nissan and is the main reason why I am filing a complaint against them specifically.Desired Settlement: I would like all calls to cease regarding vehicle warrantys that are not solicited by myself specifically. If this can be done, then I am willing to over the look the cost in phone charges which are beginning to add up. If nothing is done regarding these calls, then I will review my bill to account for the minutes used, and provide an amount of compensation that will be required for replayment by Surf City Nissan as they have been the crux of all of this.

Business

Response:

[redacted], we can understand the frustration that comes from receiving unwanted calls. We will remove you from our system so that you will cease to receive calls from our dealership. Please know that we never sold, nor will we ever, any of our customers’ information, including yours. If other companies have accessed your information, it is by other means than through our dealership. We value and respect our customers’ privacy. If you would like to discuss this in further detail, please contact our General Manager, [redacted], at [redacted].