SURF & SUN TOURS

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The technicians are great, the company is great but the customer service is seriously lacking Their response says that "Mr [redacted] " called.....my husband has been dead for two years...I am the only caller And I did NOT refuse to open the door for the technician, I wasn't aware that anyone was coming and was NOT home I will do business with this company again but pray that, by the time it's necessary, they will have sent the office manager for some much needed instruction

Complaint: [redacted] I am rejecting this response because: I was at workThe only thing my wife knew is she had no heat and expected to be charged fairlyCare Temps response was ridiculousA service contract is nothing but an insurance policy that is designed to make more than they expend like all other insuranceIt's absurd for any company to gouge over double what the fair parts and labor cost without a service contractFair price should be roughly per hr labor, doubled price of parts which should be total plus tax= I'll even add a hr minimum call and round it up to 800.00, but 1600.00+?????? Reminder to the business owner, I'm a year Electronics Engineer and ran these part numbers for cost comparison

This problem has been rectified on 7/20/15 and the breaker has been changed at Care Temp's cost as a courtesy.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Mr. [redacted] does not have a maintenance agreement with us which we mail out to all of [redacted] County.  If a customer has a maintenance agreement then their is no service call charge and the only pay for the part and labor if it is not a covered part.  After the tech...

diagnosed the problem, the customer was made aware of the problem and also the customer was given the price before the work was performed.  We understand that we may not be the least expensive contractor, but the quality of the services that we provide before, during and after make us the best. Standing behind our work with 100% satisfaction guaranteed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The technicians are great, the company is great but the customer service is seriously lacking.  Their response says that "Mr. [redacted]" called.....my husband has been dead for two years...I am the only caller.  And I did NOT refuse to open the door for the technician, I wasn't aware that anyone was coming and was NOT home.  I will do business with this company again but pray that, by the time it's necessary, they will have sent the office manager for some much needed instruction.

I was a young college student back in 2000 and planned a spring break vacation for a group of 6 students. We purchased a top vacation package, which promised a beach front property in Cancun Mexico. We were encouraged to get our money in right away as Surf and Sun Tours was working with a third party for international travel and our booking was time sensitive. We did not receive any travel documents accept for an airline ticket. Mine was in the wrong name, but I was instructed to go to the airport and exchange it with the passenger that received my ticket who would be found at the airport. We did find each other and exchange tickets. After a 9 hour flight delay at the Philadelphia airport we arrived to learn we had no hotel at all. We were bused inland, split up into multiple groups and then stayed at 5 different hotels in 7 days. The Surf and Sun Tours Mexico office address was an empty room within a plaza that had no computers. An American female at the location claimed all computers were down and to come back later. When we did we still received no assistance and were told the hotels were overbooked. She shared a random story about losing her husband recently. We spent our entire week of spring break searching for answers and waiting in lobbies for our next place to stay. The return flight delay was just a long and we had little to no money left for meals as we lay on the airport floor. It was a nightmare! The reason I am telling you this is that we were young, ignorant and never took any action to bring attention to our horrific experience. I share this 15 years later as I see no one has shared their experience with the Revdex.com. Sharing this with the public will hopefully prevent other innocent students from being robbed and left helpless in a foreign country.

Complaint: [redacted]
I am rejecting this response because:  I was at work. The only thing my wife knew is she had no heat and expected to be charged fairly. Care Temps response was ridiculous. A service contract is nothing but
  an insurance policy that is designed to make more than they expend like all other insurance. It's absurd for any company to gouge over double what the fair parts and labor cost without a service contract. Fair price should be roughly 100.00 per hr labor, doubled price of parts which should be 310.00. total 610.00 plus tax= 652.70. I'll even add a 4 hr minimum call and round it up to 800.00, but 1600.00+?????? . Reminder to the business owner, I'm a 40 year Electronics Engineer and ran these part numbers for cost comparison

Mr. [redacted] had called the week prior on a Friday stating his ac was working but it was going on and off.  We told him we had an appointment on Monday and Mr. [redacted] said he was going to see what it did over the weekend and then would call us back for an appt if needed.  Mrs. [redacted]...

called towards the end of the following week and during the cnversation with Mrs. [redacted], she was not cooperating with answering the questions that we had for her, which is also stated on her Service Agrement, and hung up on us without an appointment.  I sent a tech out to their home later that afternoon but they did not answer the door.  We left a "sorry we missed you notice" on the door asking them to call the office for a new appt.  Mrs. [redacted] called for a new appointment and we went out and took care of the AC. Customer signed our work order that everything was complete and working and also answered on our workorders under "How was our service"as "excellent".

I was a young college student back in 2000 and planned a spring break vacation for a group of 6 students. We purchased a top vacation package, which promised a beach front property in Cancun Mexico. We were encouraged to get our money in right away as Surf and Sun Tours was working with a third party for international travel and our booking was time sensitive. We did not receive any travel documents accept for an airline ticket. Mine was in the wrong name, but I was instructed to go to the airport and exchange it with the passenger that received my ticket who would be found at the airport. We did find each other and exchange tickets. After a 9 hour flight delay at the Philadelphia airport we arrived to learn we had no hotel at all. We were bused inland, split up into multiple groups and then stayed at 5 different hotels in 7 days. The Surf and Sun Tours Mexico office address was an empty room within a plaza that had no computers. An American female at the location claimed all computers were down and to come back later. When we did we still received no assistance and were told the hotels were overbooked. She shared a random story about losing her husband recently. We spent our entire week of spring break searching for answers and waiting in lobbies for our next place to stay. The return flight delay was just a long and we had little to no money left for meals as we lay on the airport floor. It was a nightmare! The reason I am telling you this is that we were young, ignorant and never took any action to bring attention to our horrific experience. I share this 15 years later as I see no one has shared their experience with the Revdex.com. Sharing this with the public will hopefully prevent other innocent students from being robbed and left helpless in a foreign country.