MrPlumber has checked the GPS of the plumber that was at the home along with the matching time cardThe plumber was there for one hour and forty five minutes and provide a whole house visual plumbing inspection per contractThe year Plumbing Service Agreement was purchased for $on April 4, and has been in effect for years A discount of 15% on the service for that day was given, as well as on August 18, for a hose bib replacementThe warranty on the items and services with the agreement includes labor for the entire warranty period The discount of 15% for the services received total $The remaining two years of the agreement has a cost of $The savings received is more than the cost of the remaining two years of the Plumbing Maintenance AgreementIn conclusion, MrPlumber is happy to cancel the Plumbing Maintenance Agreement; however, the warranty on the plumbing items we replaced and/or repaired will revert to manufacturer’s parts warranty only with no laborThere will be no refund given as the savings with the agreement surpasses the cost of the agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I suggest that the time spent inspecting my house was not the time length given in the company response.....in fact flushing a few toilets does not take close to hours....this company may be confusing the time their other technician spent the same day cleaning my furnace and putting in a new furnace filter.....I am not disputing the service contract on the Furnace side....there is a real service provided in that inspection contract where they clean, adjust, and replace as needed the dirty furnace and filer........however there is no service provided by the Mr Plumber $inspection agreement.....it is the Mr Plumber agreement that I am claiming is a scam and I wish refunded.....at the very least the years not used should be refunded.....I believe the amount should also be refunded......there is no way a technician was flushing toilets and turning on and off water for hours ...I would further suggest that there is no real value in having a technician in my house turn water off and on and flush toilets in my home for hours or for minutes.....I find it interesting that the company is not disputing that no service was provided but rather seems to suggest that their technician was there for quite a while somehow suggesting a value to the customer of some sort...........there was no service, adjustments, or cleaning performed at any time during any Mr Plumber inspection on Feb or any other day...as such there should not be any question that this Mr Plumber inspection is an overpriced and worthless to the customer scam.....perhaps their technician is counting the long time spent finding my house or perhaps the time the technician spent gleefully in his truck outside of my house.....I did from my window see him out there for quite a bitthe $Mr Plumber inspection contract is a scam and should not be allowed to be offered to customers...this contract serves no purpose other than to make Mr Plumber money and perhaps create future product sales....the inspection consists of a quick house walk-thru flushing toilets and turning on and off water...at no point is anything in the house during their inspection cleaned, adjusted, or made to perform better.....their $inspection service clearly provides the customer with no benefit of any kind.....best regards, [redacted] Regards, [redacted]
This is a legal matter between the Ms [redacted] and Wells Fargo according to their counselWells Fargo's attorney has validated the account to Ms [redacted] legal representativeMrPlumber can no longer be involved in this matter
MrPlumber is a company built on trust and customer serviceOn April 4, our client purchased a year plumbing maintenance agreementThere a many benefits with having a plumbing maintenance agreement up to and including discounted pricing, priority service, as well as yearly plumbing inspectionsWe have returned each year to complete the plumbing inspections that are included with this purchaseAccording to our records, on February 10, our plumber arrived at this home at 12:45pm to complete a plumbing inspectionAfter checking all the visible plumbing, our plumber wrote up a complete one page report on the Summary of Findings as well as completing a plumbing evaluation checklistOur plumber departed from the home at 2:30pmA plumbing manager spoke with this client yesterday and offered to return to the home to evaluate all plumbingThe client refusedIn conclusion, after years into a year Plumbing Maintenance Agreement we do not feel it is fair to refund the amount paid in Our plumber was there for one hour and minutes and offered an extensive amount of suggestionsMrPlumber hopes to have the opportunity to once again earn your trust
in March 27, we started the process of replacing the sewer line according to our original proposal of approximately feet long and feet deepOnce we started the digging process, we found the sewer was full of roots to the city mainAfter explaining the situation to the client she agreed to a change order to continue replacing the sewerShe signed financing paperworkOn January 20, 2015, we received a "charge dispute" from our financing company Wells Fargo regarding this clientAfter receiving our documentation regarding the issue, Wells Fargo sided with MrPlumber and reversed the disputeMrPlumber also had Citizen's Energy Group (manages the city main) attorney contact her to explainIn conclusion, MrPlumber spent a great deal of time and money to restore a failed sewer system to get the client facilities to useWe have proven this in two separate occasions
MrPlumber has checked the GPS of the plumber that was at the home along with the matching time cardThe plumber was there for one hour and forty five minutes and provide a whole house visual plumbing inspection per contractThe year Plumbing Service Agreement was purchased for $on April 4, and has been in effect for years A discount of 15% on the service for that day was given, as well as on August 18, for a hose bib replacementThe warranty on the items and services with the agreement includes labor for the entire warranty period The discount of 15% for the services received total $The remaining two years of the agreement has a cost of $The savings received is more than the cost of the remaining two years of the Plumbing Maintenance AgreementIn conclusion, MrPlumber is happy to cancel the Plumbing Maintenance Agreement; however, the warranty on the plumbing items we replaced and/or repaired will revert to manufacturer’s parts warranty only with no laborThere will be no refund given as the savings with the agreement surpasses the cost of the agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I suggest that the time spent inspecting my house was not the time length given in the company response.....in fact flushing a few toilets does not take close to hours....this company may be confusing the time their other technician spent the same day cleaning my furnace and putting in a new furnace filter.....I am not disputing the service contract on the Furnace side....there is a real service provided in that inspection contract where they clean, adjust, and replace as needed the dirty furnace and filer........however there is no service provided by the Mr Plumber $inspection agreement.....it is the Mr Plumber agreement that I am claiming is a scam and I wish refunded.....at the very least the years not used should be refunded.....I believe the amount should also be refunded......there is no way a technician was flushing toilets and turning on and off water for hours ...I would further suggest that there is no real value in having a technician in my house turn water off and on and flush toilets in my home for hours or for minutes.....I find it interesting that the company is not disputing that no service was provided but rather seems to suggest that their technician was there for quite a while somehow suggesting a value to the customer of some sort...........there was no service, adjustments, or cleaning performed at any time during any Mr Plumber inspection on Feb or any other day...as such there should not be any question that this Mr Plumber inspection is an overpriced and worthless to the customer scam.....perhaps their technician is counting the long time spent finding my house or perhaps the time the technician spent gleefully in his truck outside of my house.....I did from my window see him out there for quite a bitthe $Mr Plumber inspection contract is a scam and should not be allowed to be offered to customers...this contract serves no purpose other than to make Mr Plumber money and perhaps create future product sales....the inspection consists of a quick house walk-thru flushing toilets and turning on and off water...at no point is anything in the house during their inspection cleaned, adjusted, or made to perform better.....their $inspection service clearly provides the customer with no benefit of any kind.....best regards, [redacted] Regards, [redacted]
This is a legal matter between the Ms [redacted] and Wells Fargo according to their counselWells Fargo's attorney has validated the account to Ms [redacted] legal representativeMrPlumber can no longer be involved in this matter
MrPlumber is a company built on trust and customer serviceOn April 4, our client purchased a year plumbing maintenance agreementThere a many benefits with having a plumbing maintenance agreement up to and including discounted pricing, priority service, as well as yearly plumbing inspectionsWe have returned each year to complete the plumbing inspections that are included with this purchaseAccording to our records, on February 10, our plumber arrived at this home at 12:45pm to complete a plumbing inspectionAfter checking all the visible plumbing, our plumber wrote up a complete one page report on the Summary of Findings as well as completing a plumbing evaluation checklistOur plumber departed from the home at 2:30pmA plumbing manager spoke with this client yesterday and offered to return to the home to evaluate all plumbingThe client refusedIn conclusion, after years into a year Plumbing Maintenance Agreement we do not feel it is fair to refund the amount paid in Our plumber was there for one hour and minutes and offered an extensive amount of suggestionsMrPlumber hopes to have the opportunity to once again earn your trust
in March 27, we started the process of replacing the sewer line according to our original proposal of approximately feet long and feet deepOnce we started the digging process, we found the sewer was full of roots to the city mainAfter explaining the situation to the client she agreed to a change order to continue replacing the sewerShe signed financing paperworkOn January 20, 2015, we received a "charge dispute" from our financing company Wells Fargo regarding this clientAfter receiving our documentation regarding the issue, Wells Fargo sided with MrPlumber and reversed the disputeMrPlumber also had Citizen's Energy Group (manages the city main) attorney contact her to explainIn conclusion, MrPlumber spent a great deal of time and money to restore a failed sewer system to get the client facilities to useWe have proven this in two separate occasions