Surface Magic, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issue is not whether we chose a product with gray in it (which, in fact, we diddoes have some gray in it), but rather that what ended up on our counters is primarily gray, and not the color represented by the samples This matter can be resolved by MrI [redacted] coming to the house with the color samples and comparing the sample to the countertop His refusal to make the time to do this during only two separate phone conversations (Augand Sept3) resulted in my asking for a refund Regards, [redacted]

Dear Revdex.com:Just who it may concern, please look at Google or use of any search engine, that these coalso no notwarranty kitchen sinks, because of the abuse of hot water, hot grease, pans, forks and knives etcCheckout all the other several coin Western N.Yand other states, Look at all the refinishing cothey alsostate no warranty on kitchen sinks.Due to the abuse of kitchen sinks, sinks get damaged easily because of hot grease and hot waterespecially, what's there not to understand, I told her before she made a confirmed appointment, so shewas aware of the circumstances before the appwas made and before the job was done, That sinks arenot under warranty, in fact I told her several times, the client claimed she understood and still wantedthe appointmentThe contractor, also told her before the work was done several times, she claims sheunderstood, and still wanted the work done right away.Knowing that there was no warranty on the on sinks, we also explained to her several timesWhat notthrow in the sink and whyThe ventilator that we always used was used for all our clients on every job,we always make sure it works properly before we performed job for a client we never tell any of ourclients it eliminates all the dust and smell because the ventilator is not capable of limiting all of thedebris it really only cutesdown on all the fumes, which we also inform her of, and she claims sheperfectly understood, it's one of the strongest ventilators we can buy, we never skim on our clientssafety, our clients our very important to us on every circumstanceIt's one of those ventilators that areused in manholes, cuts out 90% of the fumes, we never tell a person it cuts out a 100% of the fumesbecause it doesn't no ventilator is capable of that, we are always honest with our clients, and we makesure our clients are aware of that before we perform the work.It was working fine, and we bought the ventilator brand new, were always concerned about our clientshealth as well, therefore, buy the best ventilator there isThere is always going to be dust and smell leftbehind, with any ventilator, but the majority of the dust and smell goes out the window, there's always10% dust and smell left behind any job we do for clients, it cannot be helpedShe knew all the rules onour contract clearly before she agreed to having the job done on her sink, we always make sure ourclient, understands the contract before we do his or her jobWhich she claims she did, we always tellour clients to be sure to read their contract, after the job is done, so they know their rights, sheadmitted that she already read and understood, and will read her contract, which obviously she did not,or she wouldn't be contacting Revdex.com, Our Attorney also sent the a letter that we can't warranty kitchensinks under any circumstance to confirm what ft ison our contract, to eliminate problemsAnd also wasapproved by the Attorney and Signed.This is nonsense, we never have complaints with our other clientsover kitchen sink warranty's she isthe first,we have excellent ratings, and hardly any complaints mostly good things about us we ourratings our star ratings and our clients are very happy with us, and love our work, and comment on ourgreat work all the time, and understand the contract, we have went over this before we do not workwith Revdex.com, It is in our contract and states in bigletters Revdex.com, NO SORRY Revdex.com IS STRICTLY PROHIBITVE., it isnot hard to comprehend, WE HAVE WRITTEN THAT WE TO DON'T WORK WITH Revdex.com IN HUGE BOLDPRINT UNDER NO CIRCUMTANCES, AND ARE FINDING OURSELVES BEING NOTIFIED AGAINWhat is hardto understand here, we explained nicely the first time, and are saying this nicely once againWe arefinding our selves explaining all this and we shouldn't be, something which should be understood, and isbecoming very frustrating to our company, We are not the only cothat do not warranty sinks, to provewe are not the only cocheck out other resurfacing cothey all state that they do not warranty sinks,and toilets because they become damages very easily, it's nothing against our clients it's the rules, allbecause of harsh chemicals it's only common sense there is a logical reason for this, therefore it iswritten in our contract, she is the first client that has given us a complaint about a warranty that is in thecontract in bold lettersAgain it states that do not warranty sink, we feel the client is definitely wrongwe are hoping Mrs***'s understands where we stand this timeWe feel sad for her, but she waswarned at the time of her appbefore the job, again several times, in the contract, by our Attorneys, shehad ample warnings before and after.Obviously she ignored everything we told herAgain we are not wrong here, it is obviousWhat otherproof does she want, Let her find some research on line,on other cothey all stateNO WARRANY ONKITCHEN SINKS, TOILETS UNDER NOCIRCUMSTANCESSHE MIGHT FIND ONE INA MILLION THATWARRANTY'S THEMSORRY BUT THIS IS THE TRUTH WITH ALL CO.And over reacting since she did understand that SINKS ARE NOT UNDER WARRANTY AND EXPLAINEDTOHER SEVERAL TIMES, BY BOTH RECEPTIONIST AND CONTRACTORIt is her problem not ours, LOOKUPBING SEARCH ENGINE OR ANY SEARCH ENGINE, TO CHECK OUT OTHER COLOOK UP ANY SEARCHENGINE THAT WILL PROVE WERE RIGHT SORRY BUT WHEN WERE RIGHT WERE RIGHT, THAT DO NOTWARRANTY SINKS, THERES SEVERALIFSHE WERE TO HAVE GONE TO ANOTHER COFOR HER SINKRESURFACING, SHE WOULD HAVE FOUND OUTFROM THEM THAT THEY ALSO DO NOT RE SURE FACESINKS AS WELL.THERE ISA REASON FOR THISA SINK CAN BECOME DAMAGES EXTREMLY EASILYWE HAVE NOTHINGELSE TO SAYWE HOPE THIS LETTER NOW CLEARSTHINGS UP, HOPEFULLY WE MADE IT QUITE CLEAR.AGAIN WE TOOK TIME TO EXPLAINTHE REASON WHY VERY SIMPLY AND HONESTLYWE WASTED A LOTOF OUR TIME TO EXPLAIN AND WRITE THIS LETTER SO MRS ***'S AND Revdex.com CAN UNDESTAND.AND WE DO NOT WANTED TO BE BOTHERED BY Revdex.com AGAIN WEARE ADDRESSING THIS POLITELY, MRSDENNIES, DIDNOTTAKETHE TIME TO READ HER CONTRACT, WHICH EXPLAINS EVERYTHING, WE PUTALLTHEAT INFORMATION INTHERE SO THE CLIENT KNOWSTHEIR RIGHTS, ANDLIMITITATIONS, SHEEVEN ATTMITTED THAT SHE THREW HOT GREESE AND HOTWATER IN SINK, IT STATES IN BOLD LETTERSIN OUR CONTRACTDO NOTTHROW HOT GREASE OR BOILING HOT WATER SINKS OR WARRANTY ISBROKEN, OBVIOUSLY SHE DID NOT READ OR NOTICE WERE IT WAS SAID IN OUR CONTRACTWHICH SHEDID NOT BOTHER TO READ, Sorry but we cannot break our contractOther contractors in this casecannot break their contract as well.No companies will break their contract for any of their clients as well, she knew this before the job wasdone, and insisted that she needed the job done as soon as possibleI capitalize these letters in thisletter due to the fact so the letter this time this situation can be understoodAll the capital words arethe important factsHopefully this time Revdex.com can comprehend this letter, and Respect our wishes.Otherwise there is nothing else to say this client is totally acting ridiculous and is making a fool ofherself, This client this time is absolutely wrongAll we are doing is defending ourselves for our rights.Please do not be offended by this letter.We do not want to be bothered by Revdex.com nonsense againIn the paperwork there is the paper from ourAttorney, is wondering why, that Surface Magic LLC( which is us) has it in bold writing on the ourcontract, verbally told twice once before work began and when the appointment Was being setAnd isalso been approved by our Attorney and made clear for our clients to understand, Our Attorney alsotold them and gave them a reason why, we again cannot warranty kitchen sinks, WECAN MAKE THEMLOOK BETTER, ANDCORRECT THE PROBLEM BUTAGAIN, NO WARRANTY, WE HOPE WE DO NOTRECEIVE ANY LETTER OF COMPLAINT FOR Revdex.com REGARDING KITCHEN SINKS, MOST OR ALL OTHERRESURFACESALSO DO NOT WARRANTY SINKS OF ANY KINDLOOK UP OTHER SEARCH ENGINES FORPROOF in this case we are right.SORRY WE HAVETO KEEP REPEATING OURSELVES, BUT SINCE YOU CAN NOT COMPHREHENDIT ISNECCCESARYTO DO SOTHIS LETTER IS WRITTEN IN BOLD ENGLISH AND HOPFULLY THISTIME, WILL BEUNDERSTOODPLEASE DO NOTCONTACT USAGAIN, forgive the huge lettering it was written so Revdex.comcanunderstand are reasoning, therefore we wish at this time to never see a complaint letter from Revdex.comagainTHANK YOU, FOR YOUR UNDERSTANDINGHAVE A GOOD DAY

Please see letter attHere husband held the bottle as I was fixing up the repairs where there painter caused damagesThey also demanded that we cancel other customers and to put them into there time spots immediatelyWe they have liked us to take them out and put someone else in there time spotNo we don't operate like thatRepeatedly they harassed us claiming they would never pick out grey and would never order greyWhich they manufacturer confirmed by the fact that they indeed pick out a grey colorOther contractors I contacted usTold us that we should recharge them if they want to change the colorWhich is why we did offer itHowever after being harassed like this over and over that offer no longer standsThey only paid a portion down paymentThey owe us around a grandTHis is from the contract they signedIn the event Owner shall fail to pay any periodic or installment payment due hereunder, Contractor may cease work without breach pending payment or resolution of any disputePlus any unforeseen misc charges if neededSorry, NO refunds are givenThey did not pay us the portion of the work we didOr installmentThey broke the contract not usHer husband was reading the bottle with the largest words on top of the bottle was the To confirm that we did indeed use the correct materialsWe spent way too much time on thisWe sent you all documentsHere is another letter attachedThese people are in the wrong not usWe sadly do not work with the Revdex.com plus the manufacturers letter confirms the fact that they did indeed pick out a color with grey in itI asked them several times at the estimate to make sure they pick out the correct colorPlus the fact that I would be more then happy to help them pick out a color if neededHe again held the container which the code was onThere is no way you can miss thatAs that is the biggest numbers or letters on the bottleEnd of story and end of caseThis should no longer need to be discussed as the truth has been explainedThanks for your time

This is the whole truth and nothing but the truth, Sorry but true the [redacted]'s (note--company gave wrong name) are looking for a free job and are lying. So help me God. At the time of the original appointment. I took my time in carefully measuring everything. So that they would have more time...

in picking out the right color.I informed them to please let me know if you have any questions picking out a color.I also recommended to pick out 1 color to do the back splash and counter tops. But they kept demanding to use 2 different colors. Which I didn't charge them extra for but should have. They only put a percentage and not paid in full.  I spent 30 minutes taking careful measurements and figuring out price etc... While they took the tiles out of the case and put it against the cabinets. So that they could have a good look on what it would look like together. They took out several pieces and looked at each piece very carefully. They claimed that they were absolutelypositive about the color they picked, There is a code on the back of each color tile. So that we know which color to order. It comes from Florida so takes a good week to come in. I asked them 3 times while taking the measurements, After they said they liked the color. they chose the tile with grey in it, I have the code written in their appointment to prove that was the actual code they chose,, I asked them to please make sure this is the color they like. They repeated 3 times with a yes we love this color, so I went and ordered the color with their consent. After the color was confirmed I immediately called the office to give them the color code and color name they picked out. Plus to also find out what appointments were available to them. the demanded to be put of all our other clients and became very hostile about having to wait for an appointment, we explained nicely to them, we could could not put them ahead of everyone ele because it wouldn't be fair to the other clients.  I informed them that it would take at least a week to come in. Which it does. the color codes again are on the back of the tiles. So that we know which color to order from the manufacturer.  The materials came in and I went to the appointment. It took all day to mask and tape everything off carefully. I did the job. etc... They had another painter there while I was doing the job. Who rubbed against the counter top doing some damage. After I explained to them. to be extra careful and not to touch anything on the counter to go near it. They did not read the contract, and ignored the contract completely  As it is currently mostly water. Then dries over night to the stone finish. Yes, some of the colors appear different when first sprayed then when it dries it turns to the correct color.I made them aware of that, they agreed they understood and continued to choose that same color, Especially the dark black colors. Also the office informed our clients. That no other contractor should be there while we are doing our work. Due to dust etc... they could cause and damage the surface.. Which obviously it did. I went back to take the paper off for them. A week later they called and complained and harassed us. They demanded that they would never pick out a grey color. When in fact they did pick out a gray color. Her husband picked up the bottle and held it in his hands for a good 5 minutes or longer. The color code on top of the bottle is the biggest words on the bottle.after he looked at the bottle he claimed that he understood what he saw and read on the bottle and agreed this was the color they wanted, I made sure he saw the code on the bottle, written huge on the label, they both agreed they loved the color, I went to the case to get the tile. I found it and showed someone at the office the tile. I asked them is this grey they responded yes. I knew it was. But wanted confirmation that they color they picked out. Plus. the color I confirmed with them 3 times. That, that color does have allot of gray in it. They were very rude and harassing as well. I politely informed them that we would go back and make them happy. We were even willing to redo those counter tops to make them happy. I asked another contractor and he suggested that we should recharge them for doing all the work all over again. As there was very labor intensive.  They kept harassing us to the point that we had to contact our Attorneys. They demanded that we never go back there again. Even though the color they picked out contained allot of gray. The sample piece did not have as much stone finish on it like we used. Which more stone would make it better. Anyway. our Attorneys then sent out a letter to them.  They then tried contacting the local news. So we explained to them what happened exactly. The color codes are in our computer. Which I gave them the day of the original appointment. So that the right materials were ordered which they were. Why would they pick out a color by them selves. That contained grey if they didn't want grey. As I explained to them. At the time of measurements.To please let me know if you have any questions. I would have made sure there was no grey if that is what they wanted. But they DID NOT ask me that. As I would have been more then happy to show them colors that DID NOT have grey in it. Sadly, the color they choose contained allot of grey. I still have no idea on why they would pick out a color with grey in it if that is what they wanted.  The contract is written that NO REFUNDS are given. Especially since the color is what they ordered had grey in it which is what they picked out. They didn't want any help with picking out the color which I would have been more then happy to do for them. I did the measuring while they picked out the color. So that they could not blame me on picking out the color. Which they are solely responsible for.  This is straight from the contract they signed which was reviewed by our Attorneys as well. 9. In the event Owner shall fail to pay any periodic or installment payments due here under. Contractor may cease work without breach pending payment or resolution of any dispute. Plus any unforeseen misc charges if needed. Sorry NO refunds are given.  10. All disputes here under shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association only. No sorry, Revdex.com is strictly prohibitive .Which they chose to ignore in the contract.

Dear Revdex.com:Just who it may concern, please look at Google or use of any search engine, that these co. also no notwarranty kitchen sinks, because of the abuse of hot water, hot grease, pans, forks and knives etc. Checkout all the other several co. in Western N.Y. and other states, Look at all the...

refinishing co. they alsostate no warranty on kitchen sinks.Due to the abuse of kitchen sinks, sinks get damaged easily because of hot grease and hot waterespecially, what's there not to understand, I told her before she made a confirmed appointment, so shewas aware of the circumstances before the app. was made and before the job was done, That sinks arenot under warranty, in fact I told her several times, the client claimed she understood and still wantedthe appointment. The contractor, also told her before the work was done several times, she claims sheunderstood, and still wanted the work done right away.Knowing that there was no warranty on the on sinks, we also explained to her several times. What notthrow in the sink and why. The ventilator that we always used was used for all our clients on every job,we always make sure it works properly before we performed job for a client we never tell any of ourclients it eliminates all the dust and smell because the ventilator is not capable of limiting all of thedebris it really only cutesdown on all the fumes, which we also inform her of, and she claims sheperfectly understood, it's one of the strongest ventilators we can buy, we never skim on our clientssafety, our clients our very important to us on every circumstance. It's one of those ventilators that areused in manholes, cuts out 90% of the fumes, we never tell a person it cuts out a 100% of the fumesbecause it doesn't no ventilator is capable of that, we are always honest with our clients, and we makesure our clients are aware of that before we perform the work.It was working fine, and we bought the ventilator brand new, were always concerned about our clientshealth as well, therefore, buy the best ventilator there is. There is always going to be dust and smell leftbehind, with any ventilator, but the majority of the dust and smell goes out the window, there's always10% dust and smell left behind any job we do for clients, it cannot be helped. She knew all the rules onour contract clearly before she agreed to having the job done on her sink, we always make sure ourclient, understands the contract before we do his or her job. Which she claims she did, we always tellour clients to be sure to read their contract, after the job is done, so they know their rights, sheadmitted that she already read and understood, and will read her contract, which obviously she did not,or she wouldn't be contacting Revdex.com, Our Attorney also sent the a letter that we can't warranty kitchensinks under any circumstance to confirm what ft ison our contract, to eliminate problems. And also wasapproved by the Attorney and Signed.This is nonsense, we never have complaints with our other clientsover kitchen sink warranty's she isthe first,we have excellent ratings, and hardly any complaints mostly good things about us we ourratings our 5 star ratings and our clients are very happy with us, and love our work, and comment on ourgreat work all the time, and understand the contract, we have went over this before we do not workwith Revdex.com, It is in our contract and states in bigletters Revdex.com, NO SORRY Revdex.com IS STRICTLY PROHIBITVE., it isnot hard to comprehend, WE HAVE WRITTEN THAT WE TO DON'T WORK WITH Revdex.com IN HUGE BOLDPRINT UNDER NO CIRCUMTANCES, AND ARE FINDING OURSELVES BEING NOTIFIED AGAIN. What is hardto understand here, we explained nicely the first time, and are saying this nicely once again. We arefinding our selves explaining all this and we shouldn't be, something which should be understood, and isbecoming very frustrating to our company, We are not the only co. that do not warranty sinks, to provewe are not the only co. check out other resurfacing co. they all state that they do not warranty sinks,and toilets because they become damages very easily, it's nothing against our clients it's the rules, allbecause of harsh chemicals it's only common sense there is a logical reason for this, therefore it iswritten in our contract, she is the first client that has given us a complaint about a warranty that is in thecontract in bold letters. Again it states that do not warranty sink, we feel the client is definitely wrongwe are hoping Mrs. [redacted]'s understands where we stand this time. We feel sad for her, but she waswarned at the time of her app. before the job, again several times, in the contract, by our Attorneys, shehad ample warnings before and after.Obviously she ignored everything we told her. Again we are not wrong here, it is obvious. What otherproof does she want, Let her find some research on line,on other co. they all state. NO WARRANY ONKITCHEN SINKS, TOILETS UNDER NOCIRCUMSTANCES. SHE MIGHT FIND ONE INA MILLION THATWARRANTY'S THEM. SORRY BUT THIS IS THE TRUTH WITH ALL CO.And over reacting since she did understand that SINKS ARE NOT UNDER WARRANTY AND EXPLAINEDTOHER SEVERAL TIMES, BY BOTH RECEPTIONIST AND CONTRACTOR. It is her problem not ours, LOOKUPBING SEARCH ENGINE OR ANY SEARCH ENGINE, TO CHECK OUT OTHER CO. LOOK UP ANY SEARCHENGINE THAT WILL PROVE WERE RIGHT SORRY BUT WHEN WERE RIGHT WERE RIGHT, THAT DO NOTWARRANTY SINKS, THERES SEVERAL. IFSHE WERE TO HAVE GONE TO ANOTHER CO. FOR HER SINKRESURFACING, SHE WOULD HAVE FOUND OUTFROM THEM THAT THEY ALSO DO NOT RE SURE FACESINKS AS WELL.THERE ISA REASON FOR THIS. A SINK CAN BECOME DAMAGES EXTREMLY EASILY. WE HAVE NOTHINGELSE TO SAY. WE HOPE THIS LETTER NOW CLEARSTHINGS UP, HOPEFULLY WE MADE IT QUITE CLEAR.AGAIN WE TOOK TIME TO EXPLAINTHE REASON WHY VERY SIMPLY AND HONESTLY. WE WASTED A LOTOF OUR TIME TO EXPLAIN AND WRITE THIS LETTER SO MRS [redacted]'S AND Revdex.com CAN UNDESTAND.AND WE DO NOT WANTED TO BE BOTHERED BY Revdex.com AGAIN WEARE ADDRESSING THIS POLITELY, MRSDENNIES, DIDNOTTAKETHE TIME TO READ HER CONTRACT, WHICH EXPLAINS EVERYTHING, WE PUTALLTHEAT INFORMATION INTHERE SO THE CLIENT KNOWSTHEIR RIGHTS, ANDLIMITITATIONS, SHEEVEN ATTMITTED THAT SHE THREW HOT GREESE AND HOTWATER IN SINK, IT STATES IN BOLD LETTERSIN OUR CONTRACT. DO NOTTHROW HOT GREASE OR BOILING HOT WATER SINKS OR WARRANTY ISBROKEN, OBVIOUSLY SHE DID NOT READ OR NOTICE WERE IT WAS SAID IN OUR CONTRACT. WHICH SHEDID NOT BOTHER TO READ, Sorry but we cannot break our contract. Other contractors in this casecannot break their contract as well.No companies will break their contract for any of their clients as well, she knew this before the job wasdone, and insisted that she needed the job done as soon as possible. I capitalize these letters in thisletter due to the fact so the letter this time this situation can be understood. All the capital words arethe important facts. Hopefully this time Revdex.com can comprehend this letter, and Respect our wishes.Otherwise there is nothing else to say this client is totally acting ridiculous and is making a fool ofherself, This client this time is absolutely wrong. All we are doing is defending ourselves for our rights.Please do not be offended by this letter.We do not want to be bothered by Revdex.com nonsense again. In the paperwork there is the paper from ourAttorney, is wondering why, that Surface Magic LLC( which is us) has it in bold writing on the ourcontract, verbally told twice once before work began and when the appointment Was being set. And isalso been approved by our Attorney and made clear for our clients to understand, Our Attorney alsotold them and gave them a reason why, we again cannot warranty kitchen sinks, WECAN MAKE THEMLOOK BETTER, ANDCORRECT THE PROBLEM BUTAGAIN, NO WARRANTY, WE HOPE WE DO NOTRECEIVE ANY LETTER OF COMPLAINT FOR Revdex.com REGARDING KITCHEN SINKS, MOST OR ALL OTHERRESURFACESALSO DO NOT WARRANTY SINKS OF ANY KIND. LOOK UP OTHER SEARCH ENGINES FORPROOF in this case we are right.SORRY WE HAVETO KEEP REPEATING OURSELVES, BUT SINCE YOU CAN NOT COMPHREHEND. IT ISNECCCESARYTO DO SO. THIS LETTER IS WRITTEN IN BOLD ENGLISH AND HOPFULLY THISTIME, WILL BEUNDERSTOOD. PLEASE DO NOTCONTACT USAGAIN, forgive the huge lettering it was written so Revdex.comcanunderstand are reasoning, therefore we wish at this time to never see a complaint letter from Revdex.comagain. THANK YOU, FOR YOUR UNDERSTANDING. HAVE A GOOD DAY.

Please see letter att. Here husband held the bottle as I was fixing up the repairs where there painter caused damages. They also demanded that we cancel other customers and to put them into there time spots immediately. We they have liked us to take them out and put someone else in there time spot. No we don't operate like that. Repeatedly they harassed us claiming they would never pick out grey and would never order grey. Which they manufacturer confirmed by the fact that they indeed pick out a grey color. Other contractors I contacted us. Told us that we should recharge them if they want to change the color. Which is why we did offer it. However after being harassed like this over and over that offer no longer stands. They only paid a portion down payment. They owe us around a grand. THis is from the contract they signed. 9. In the event Owner shall fail to pay any periodic or installment payment due hereunder, Contractor may cease work without breach pending payment or resolution of any dispute. Plus any unforeseen misc charges if needed. Sorry, NO refunds are given. They did not pay us the portion of the work we did. Or installment. They broke the contract not us. Her husband was reading the bottle with the largest words on top of the bottle was the 6025. To confirm that we did indeed use the correct materials. We spent way too much time on this. We sent you all documents. Here is another letter attached. These people are in the wrong not us. We sadly do not work with the Revdex.com plus the manufacturers letter confirms the fact that they did indeed pick out a color with grey in it. I asked them several times at the estimate to make sure they pick out the correct color. Plus the fact that I would be more then happy to help them pick out a color if needed. He again held the container which the 6025 code was on. There is no way you can miss that. As that is the biggest numbers or letters on the bottle. End of story and end of case. This should no longer need to be discussed as the truth has been explained. Thanks for your time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The issue is not whether we chose a product with gray in it (which, in fact, we did. 6025 does have some gray in it), but rather that what ended up on our counters is primarily gray, and not the color represented by the samples.  This matter can be resolved by Mr. I[redacted] coming to the house with the
color samples and comparing the sample to the countertop.  His refusal
to make the time to do this during only two separate phone conversations
(Aug. 31 and Sept. 3) resulted in my asking for a refund.
Regards,
[redacted]