Surface Restorations Service

SRS resurfaced [redacted] ***'s bathtub and surrounding walls on 7.7/per his requestThere were a few areas that needed touched up and the work was scheduled for 7/18/at 7:a.m., Our technician called [redacted] that morning advising that he was running a few minutes late and according to his GPS he would be amiving at a.mWhen he amived at the property [redacted] refused entry into his home stating that the technician was late and we would need to rescheduleWe returned on 7/21/on time to take care of the touch ups [redacted] stated that he found some overspray on the wall but not to womy about it because he was having it painted anywayHe then called the owner of the company requesting he pay $towards the paint job to which the owner refused since [redacted] had already stated to the technician to not worry about it because he was having it repainted any waySRS feels it only fair that we call it even and part ways amicably since we lost money by sending our technician on 7/18/only to be tunned away at the doorWe not only had to pay the technician but had vehicle expense and lost income due to the factthat we could have scheduled another job in place of [redacted] ***'sSubmited 08/30/2018SRS resurfaced [redacted] ***'s bathtub and surrounding walls on 7/7/per his request, There were a few areas that needed touched up and the work was scheduled for 7/18/at 7:a.m, Our technician called [redacted] that morning advising that he was running a few minutes late and according to his GPS he would be arriving at 7:a.mWhen he amived at the property [redacted] refused entry into his home stating that the technician was late and we would need to rescheduleWe returned on 7/21/on time to take care of the touch ups, [redacted] stated that he found some overspray on the wall but not to worry about it because he was having it painted anywayHe then called the owner of the company requesting he pay $towards the paint job to which the owner refused since [redacted] had already stated to the technician to not worry about it because he was having it repainted any waySRS feels it only fair that we call it even and part ways amicably since we lost money by sending our technician on 7/18/only to be tumed away at the doorWe not only had to pay the technician but had vehicle expense and lost income due to the fact that we could have scheduled another job in place of [redacted] ***'s

September 29, 2014This letter is in response to the identified claim above from **and *** [redacted] *** [redacted] contacted our company in early July inquiring about having her bathtub resurfacedShe came into our office to pick up a paint sample chart as she did not want her bathtub done in our stock colors (i.ewhite, almond) and she chose multi-spec ***She was quoted $for the job which included an upcharge for the non-stock paintWe received her deposit check for $on 7/9/with the balance of $due day of job completionThe job was scheduled for 8/6/2014.*** [redacted] requested she be given references so she could speak to other clients we had done jobs for and possibly go to their homes and see the kind of work we doOn 7/21/we e-mailed her the information to [redacted] On 8/4/*** [redacted] called our offices wanting to speak to the owner before we started the job but not to have him call her back and that she would be unavailable until 8/6/because she was out of town in VirginiaShe then agreed to let the technician come out and resurface her bathtub.On 8/6/our technician began the work to resurfaced her bathtub in the chosen color, multi-spec ***, and returned on 8/11/to finish the job*** [redacted] did not pay the balance of $when the job was done and wanted to speak to the owner before she mailed itHer concern was that she did not like the color of the bathtub and wanted us to resurface it in another color to include more green at no additional chargeShe spoke with the owner, Dave S***, and he told her we would not resurface her bathtub at no charge and she should forward the money she owedWe received the balance of the job on 8/21/14.We do not feel we should be responsible to resurface the bathtub at no charge since or refund her $as she was the one who picked out the paint color

I am responding to the complaint filed by [redacted] on 9/29/ID [redacted] Our company has since been back to [redacted] 's home on 10/16/and touched up the areas of her bathtub she had an issue withWe covered this under warranty and have not heard back from her as to whether the job was done to her satisfaction or notDue to the fact that she has not called our office since the job was taken care of, we are assuming she is now satisfied with our work

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They did come to my property on 10/to touch up the areas of the bathtubThey were originally supposed to be there on 10/but canceled last minute due to them not being in the areaThe owner Dave told me the technicians would be there at 2:pm on Thursday, 0ctober 16thThe technicians showed up at 1pm and had to wait at the residenceThey did resolve the sloppy workmanship but Dave has since billed me $allegedly due to the technicians having to wait on location prior to my arrivalThere was no contract, either written or verbal, dictating these costs and I have already paid him the $price per our written agreementHe should void the invoice for the $he sent me Regards, [redacted]

September 29, 2014This letter is in response to the identified claim above from **and *** *** contacted our company in early July inquiring about having her bathtub resurfacedShe came into our office to pick up a paint sample chart as she did not want her
bathtub done in our stock colors (i.ewhite, almond) and she chose multi-spec ***She was quoted $for the job which included an upcharge for the non-stock paintWe received her deposit check for $on 7/9/with the balance of $due day of job completionThe job was scheduled for 8/6/2014.*** requested she be given references so she could speak to other clients we had done jobs for and possibly go to their homes and see the kind of work we doOn 7/21/we e-mailed her the information to ***On 8/4/*** called our offices wanting to speak to the owner before we started the job but not to have him call her back and that she would be unavailable until 8/6/because she was out of town in VirginiaShe then agreed to let the technician come out and resurface her bathtubOn 8/6/our technician began the work to resurfaced her bathtub in the chosen color, multi-spec ***, and returned on 8/11/to finish the job*** did not pay the balance of $when the job was done and wanted to speak to the owner before she mailed itHer concern was that she did not like the color of the bathtub and wanted us to resurface it in another color to include more green at no additional chargeShe spoke with the owner, Dave S***, and he told her we would not resurface her bathtub at no charge and she should forward the money she owedWe received the balance of the job on 8/21/We do not feel we should be responsible to resurface the bathtub at no charge since or refund her $as she was the one who picked out the paint color

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.I do not wish to engage this business any longer and have made arrangements to have the tub work completed by another capable individual As you can understand there is no resolution in the reply made, also I did contact the business that my mother in law would not be able to let the technician in at 8:am.This business is not an upstanding business and is run on such tight margins they cant afford emergency or missed appointments thwy ahkuld be up front aboit this polocy, to which they are not.There is nothing very satisfactory howecer I do not wish to be involced with any further communications Revdex.com has the information and I hope your enterprise will share this negative feedback
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The information the business provided is untrue
The technician, Harold, who I was told was a supervisor, called me before leaving to tell me he would be lateI advised him at that time that I could not wait for him to arrive and requested we rescheduleHarold never leftHarold never came to my house that dayHarold never was refused entryHe was going to be late and we needed to reschedulePayment to Harold is an internal matter for the company that should have no bearing on whether or not they correct poor workmanshipI'm also puzzled as to why he had to pay Harold anyway if he didn't make the trip
I never demanded the owner pay $for the oversprayDave asked if I had ever gotten painting estimates for the bathroomI had gotten estimates for around $to paint and made the suggestion to meet in the middle at $Initially, Dave seemed agreeableI never said I would be painting the bathroom right away and did NOT tell the technician at any time not to worry about itThe technician confirmed the overspray and advised he would not be able to clean it
Bottom line, they are refusing to compensate me for their sloppy workmanship based on the fact that they had to pay their employee for a trip that he didn't makeThis defies all logic
Regards,
*** ***

We repaired and resurfaced the bathtub bottom only of *** ***'s bathtub and collected $(the quoted amount of the job) If we had done the entire bathtub the price quoted would have been $- $depending on repairs being made *** *** contacted our office on 1/16/
complaining his tub was peeling He was asked to email pictures so the owner David Scould look at what was going on with the bathtub When the pictures were received it was obvious that the side of the bathtub was peeling and not the bottom of the tub Since we did not do any work in this area, it would not be covered under warranty We have never allowed a customer to write up their own warranty papers If he needed them before the job began we would have faxed or emailed a copy immediately to him Our technicians are required to carry warranty papers plus use and care instructions with them to give to the customer once the job is done We are not sure why Harold (our technician) did not have any with him Had the peeling in the tub been on the bottom (the only place we resurfaced) then we would have reviewed it for warranty coverage but since it was not an area we resurfaced there is no warranty available for it and therefor we do not feel we should refund any monies We have included a copy of the invoice for the work done on 4/17/and copy of our warranty which was written and approved by our attorney *** *** Again, we would never accept a warranty written by the customer

November 22, 2016We were contacted on 7/18/to schedule a clawfoot bathtub reglazing for *** *** on 8/5/Our technicians arrived at his home, performed the work requested and *** *** paid for the services via a personal check.On 8/8/we received a call from *** *** stating that
there was a problem with the surface of the bathtub and needed touched upWe scheduled our technician to do the touon 8/12/On 9/5/we received another call from *** *** that the surface of the bathtub was bubbling up and scheduled our technician to come out on 9/9/to repair the problem, reportedWhen our technician arrived at *** ***' home at the scheduled time, he was not there nor was anyone else there to let our technician into touch up the bathtub.MrDavid S*** (owner of Surface Restorations Service, LLC) spoke to *** *** regarding rescheduling the touservice call and told *** *** that there would be a $fee for us to come out because of the missed appointment on 9/9/without giving prior notice to the companyThis is the fee we charge for missed appointments when prior notice is not givenThis fee is not to touch up the surface of the bathtub because that is covered under our warranty but is merely the fee we charge all customers when appointments are missedWhen an appointment is missed our company loses money because we are paying a technician for that scheduled time and could have scheduled another customer for that time slot had we been notified by *** *** that he would not be home s for the scheduled appointment.We are sorry *** *** feels that he was mistreated and feel he misunderstood MrS***'s frustrationMrS*** was simply trying to maintain a tight schedule without any loss of money or time and *** *** "through a wrench" for lack of a better term into that schedule

I am responding to the complaint filed by [redacted] on 9/29/2014 ID [redacted]. Our company has since been back to [redacted]'s home on 10/16/2014 and touched up the areas of her bathtub she had an issue with. We covered this under warranty and have not heard back from her as to whether the...

job was done to her satisfaction or not. Due to the fact that she has
not called our office since the job was taken care of, we are assuming she is now satisfied with our work.

Hello,The warranty agreement signed by Harold states he painted the tub. I had questioned the "bottom only" statement written on the receipt but was told that was related to the repair. In fact, only the bottom of the tub was repaired (it had cracks) but the entire tub was painted to blend the color and Harold acknowledged that the tub was painted in the signed warranty letter. Again please note that David S[redacted] never provided a copy of the warranty prior to the job starting and his employee Harold had no copies of such warranty. I was only told I have a "5 year warranty" then later find out it's a pro-rated warranty. Had I known at the time that David was only providing a pro-rated warranty and was unaware of how his employees perform the job (painting the entire tub), I would not have selected this company to do the work.Thank you,[redacted]

Receipt and Warranty have been mailed as of 4/7/2017. Customer's touch up/repair was done to her satisfaction on by service manager.

SRS resurfaced [redacted]'s bathtub and surrounding walls on 7.7/16 per his request. There were a few areas that needed touched up and the work was scheduled for 7/18/16 at 7:30 a.m., Our technician called [redacted] that morning advising that he was running a few minutes late and according to his GPS...

he would be amiving at 734 a.m. When he amived at the property [redacted] refused entry into his home stating that the technician was late and we would need to reschedule. We returned on 7/21/16 on time to take care of the touch ups. [redacted] stated that he found some overspray on the wall but not to womy about it because he was having it painted anyway. He then called the owner of the company requesting he pay $150 towards the paint job to which the owner refused since [redacted] had already stated to the technician to not worry about it because he was having it repainted any way. SRS feels it only fair that we call it even and part ways amicably since we lost money by sending our technician on 7/18/16 only to be tunned away at the door. We not only had to pay the technician but had vehicle expense and lost income due to the factthat we could have scheduled another job in place of [redacted]'s. Submited 08/30/2018SRS resurfaced [redacted]'s bathtub and surrounding walls on 7/7/16 per his request, There were a few areas that needed touched up and the work was scheduled for 7/18/16 at 7:30 a.m, Our technician called [redacted] that morning advising that he was running a few minutes late and according to his GPS he would be arriving at 7:34 a.m. When he amived at the property [redacted] refused entry into his home stating that the technician was late and we would need to reschedule. We returned on 7/21/16 on time to take care of the touch ups, [redacted] stated that he found some overspray on the wall but not to worry about it because he was having it painted anyway. He then called the owner of the company requesting he pay $150 towards the paint job to which the owner refused since [redacted] had already stated to the technician to not worry about it because he was having it repainted any way. SRS feels it only fair that we call it even and part ways amicably since we lost money by sending our technician on 7/18/16 only to be tumed away at the door. We not only had to pay the technician but had vehicle expense and lost income due to the fact that we could have scheduled another job in place of [redacted]'s.

I am responding to the complaint filed by [redacted] on 9/29/2014 ID [redacted]. Our company has since been back to [redacted]'s home on 10/16/2014 and touched up the areas of her...

bathtub she had an issue with. We covered this under warranty and have not heard back from her as to whether the job was done to her satisfaction or not. Due to the fact that she has
not called our office since the job was taken care of, we are assuming she is now satisfied with our work.

September 29, 2014This letter is in response to the identified claim above from **. and [redacted]. [redacted]. [redacted]. [redacted] contacted our company in early July 2014 inquiring about having her bathtub resurfaced. She came into our office to pick up a paint sample chart as she did not want her bathtub done in...

our stock colors (i.e. white, almond) and she chose multi-spec [redacted]. She was quoted $700.00 for the job which included an upcharge for the non-stock paint. We received her deposit check for $350.00 on 7/9/2014 with the balance of $350.00 due day of job completion. The job was scheduled for 8/6/2014.[redacted]. [redacted] requested she be given references so she could speak to other clients we had done jobs for and possibly go to their homes and see the kind of work we do. On 7/21/2014 we e-mailed her the information to [redacted]. On 8/4/2014 [redacted]. [redacted] called our offices wanting to speak to the owner before we started the job but not to have him call her back and that she would be unavailable until 8/6/2014 because she was out of town in Virginia. She then agreed to let the technician come out and resurface her bathtub.On 8/6/2014 our technician began the work to resurfaced her bathtub in the chosen color, multi-spec [redacted], and returned on 8/11/2014 to finish the job. [redacted]. [redacted] did not pay the balance of $350.00 when the job was done and wanted to speak to the owner before she mailed it. Her concern was that she did not like the color of the bathtub and wanted us to resurface it in another color to include more green at no additional charge. She spoke with the owner, Dave S[redacted], and he told her we would not resurface her bathtub at no charge and she should forward the money she owed. We received the balance of the job on 8/21/14.We do not feel we should be responsible to resurface the bathtub at no charge since or refund her $700.00 as she was the one who picked out the paint color.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They did come to my property on 10/16 to touch up the areas of the bathtub. They were originally supposed to be there on 10/7 but canceled last minute due to them not being in the area. The owner Dave told me the technicians would be there at 2:30 pm on Thursday, 0ctober 16th. The technicians showed up at 1pm and had to wait at the residence. They did resolve the sloppy workmanship but Dave has since billed me $94.00 allegedly due to the technicians having to wait on location prior to my arrival. There was no contract, either written or verbal, dictating these costs and I have already paid him the $1000.00 price per our written agreement. He should void the invoice for the $94.00 he sent me.
Regards,
[redacted]

Review: Surface Restorations Services LLC performed a reglazing procedure of a tub and tile in my bathroom at my residence. The quote they had previously emailed me stated they would repair any cracks in the tiles and and apply an epoxy coating to the tub and tile. There are tiles that they blatantly did not fix, as well as areas that they neglected to sand prior to applying their finishing epoxy paint which has resulted in the surface looking horribly uneven. When I called them to request that they come back out and fix the sections that looked undesirable, the owner advised me he would call me back the following week to schedule a time for a technician to come back out. That week passed and I did not hear from him, so I called him again. He stated he still did not have any availability and would again call me the following week. It has been nearly three weeks now and the owner has neglected to make any effort to resolve this issue despite multiple attempts on my end to contact him.Desired Settlement: I would like him to send a technician out to fix the sections that they did not fix the first time (despite our written agreement that he would) and fix the areas that they did not adequately sand prior to the application of the epoxy paint.

Business

Response:

I am responding to the complaint filed by [redacted] on 9/29/2014 ID [redacted]. Our company has since been back to [redacted]'s home on 10/16/2014 and touched up the areas of her bathtub she had an issue with. We covered this under warranty and have not heard back from her as to whether the job was done to her satisfaction or not. Due to the fact that she has

Review: I was told that the Product being offered had a full warranty of five years and I had discussed the work was being done with five year warranty due to placing my Mother in a Center for Aged and that the home was going to be sold in May, 2013. I agreed on the price and the work was performed. I paid the bill in good faith only to find out that the full warranty, received after the work was performed, was only two years and the warranty was actually non-transferable to a new owner. I spoke to the owner at least three times telling him I would accept the five year warranty as I had another quote of five full years also and the main reason for the warranty was to transfer to the new owners in May when the home was to be sold. I have now received a fax copy of the Warranty and it states a two year warranty with Limited to 25% by year 5. Also, why would I have had this service done if I had been told the warranty is not transferable???????????Desired Settlement: If I cannot get what was Fraudulently promised to me which is a five year full warranty as well as transferable to new owners in writing, I will seek full refund of what I paid due to fraudulent misrepresentation. This is not something I take lightly and I am a licensed Professional with the Department of [redacted] and I will use any and all legal means to prove that fraud has been committed. I have tried to send a faxed letter to them and it answers from a Storage facilty. I do expect to receive exactly what I was promised and nothing less. [redacted] will also acknowledge that [redacted] hung up the phone on me and that I also paid for the services through my credit card with [redacted] in their office. Please advise and thank you. [redacted]

Business

Response:

[redacted] called our office on 4/1/2013 to set an appointment to have the bathtub and wall tiles resurfaced at [redacted] on 4/8/2013 and 4/10/2013.. Our technician, [redacted], arrived at the property and performed the job to [redacted]'s satisfaction. [redacted] was told the job was to be paid in full on the day of job completion in the amount jof $985.00. Upon finishing the job [redacted] called [redacted] to ask for payment and [redacted] replied he was not in the area and would call the office directly with a credit card. [redacted] did not call the office that day with a credit card. The next morning at 9:15 a.m. [redacted] (office secretary) called and left a message for [redacted] to call with his credit card information. [redacted] returned the phone call later that afternoon and spoke to the owner [redacted]. [redacted] wanted an invoice copy and warranty faxed to him so he could read it before making payment. Approximately 15 minutes after faxing the invoice and warranty to [redacted], he called the office with his credit card information and paid in full. The warranty states that it is not transferrable but we would be willing to transfer the remainder of the warranty, since the house is being sold, to the new owners. The warranty clearly states how the work is covered in the first paragraph. We feel that if [redacted] did not agree with the warranty, he would not have paid the bill in full. We are only willing to transfer the warranty and find it unnecessary to refund any money since [redacted] is satisfied with our work and had read the warranty in advance of payment.

Review: Surface Restoration Service knew that its technician could match the new surface color for my tub with my existing [redacted] shower surround, however, the owner instructed the technician to use a color on my tub that the company owner chose which was not a close match. After several attempts to reach the owner..one of which was 5 minutes after he called me and within the hours of operation but without an answer, the receptionist said that he would check in on his calls the next morning but the owner did not call back. Often it was the case that the owner was hard to reach due to vacations and time away from the area but did not keep in touch with the customer.

The technician who has worked in the resurfacing business for a long time and had excellent experience at applying the new surface could only apply the surface color the owner chose because that was his instructions. Had the owner really cared that the customer had a close match with the shower surround he would have let his technician make a color match that would have been a nicer blend with the other permanent colors in the room.

Also, the owner threatened me with legal action when I told him about my disappointment and I wanted to withhold final payment until all issues were resolved. He did not seem to care about any of my concerns or satisfaction as a customer. The owner was very short with me when I told him that I would have liked a better color match when I found out it was possible and treated me in a very unprofessional manner.

I would not recommend this business to anyone else unless my tub is resurfaced again to match the shower surround as I was told it could have been.Desired Settlement: We would like Surface Restoration Service to resurface the tub with the same technician as before who can color match the surface at the company owner's expense.

Business

Response:

September 29, 2014This letter is in response to the identified claim above from **. and [redacted]. [redacted]. [redacted]. [redacted] contacted our company in early July 2014 inquiring about having her bathtub resurfaced. She came into our office to pick up a paint sample chart as she did not want her bathtub done in our stock colors (i.e. white, almond) and she chose multi-spec [redacted]. She was quoted $700.00 for the job which included an upcharge for the non-stock paint. We received her deposit check for $350.00 on 7/9/2014 with the balance of $350.00 due day of job completion. The job was scheduled for 8/6/2014.[redacted]. [redacted] requested she be given references so she could speak to other clients we had done jobs for and possibly go to their homes and see the kind of work we do. On 7/21/2014 we e-mailed her the information to [redacted]. On 8/4/2014 [redacted]. [redacted] called our offices wanting to speak to the owner before we started the job but not to have him call her back and that she would be unavailable until 8/6/2014 because she was out of town in Virginia. She then agreed to let the technician come out and resurface her bathtub.On 8/6/2014 our technician began the work to resurfaced her bathtub in the chosen color, multi-spec [redacted], and returned on 8/11/2014 to finish the job. [redacted]. [redacted] did not pay the balance of $350.00 when the job was done and wanted to speak to the owner before she mailed it. Her concern was that she did not like the color of the bathtub and wanted us to resurface it in another color to include more green at no additional charge. She spoke with the owner, Dave S[redacted], and he told her we would not resurface her bathtub at no charge and she should forward the money she owed. We received the balance of the job on 8/21/14.We do not feel we should be responsible to resurface the bathtub at no charge since or refund her $700.00 as she was the one who picked out the paint color.