Surge Complete Nitric Oxide Reviews (%countItem)
Surge Complete Nitric Oxide Rating
Address: 2200 NW 72nd Ave # 29057, Miami, Florida, United States, 33152-9001
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UNAUTHORIZED CHARGE TO MY ACCOUNT
I did a trial of nitric oxide male enhancement on October 17, 2019 and called them that it did not work for me so that they can stop pulling my money but they went and pull my money on November 17, 2019 in the amount of $84.49 without sending the product and another $84.49 is pending to be pulled from my account. I explained to cash app account authority that it was an unauthorized charge but they said I have to contact nitric oxide. It is been hard for me to get in touch with them since I have deleted the confirmation email sent to me by nitric oxide. It was the management of cash app that gave me this link to report them for my refund and to stop them from further charging my account. Thanks
I need them to issue a refund to my cash app account of the product they never sent to me and cancel the subscription which I have earlier informed them to cancel and stop charging my account monthly
Revdex.com Service Specialist
XXX-XXX-XXXX
Case# XXXXXXXX
To ***,
Thank you for mediating this consumer complaint from our *** Mr. ***, case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, as we take consumer complaints very seriously.
Before commit to the 14 day free trial, customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
After searching in our records, we are unable to locate the account or sales record.
Please provide the order number, so we can locate the transactions and find the right account info. Currently, we are unable to locate any records based on ***'s name, email address and shipping address.
(The consumer indicated he/she DID NOT accept the response from the business.)
I DID WHAT I WAS SUPPOSED TO DO IN OTHER FOR THE COMPANY NOT TO FURTHER DEBIT MY ACCOUNT. HOW CAN THE COMPANY SAID THEY DO NOT HAVE THE SALES RECORD OR LOCATE THE ACCOUNT. I HAVE DELETED THE EMAIL SINCE I THOUGHT I WAS DONE WITH THEM, BUT THEY CAN ALWAYS GET THE INFORMATION BY THE MONEY THEY ARE TAKING FROM CUSTOMERS ACCOUNT.I HAVE TAKING ALL MY MONEY OUT OF THE CASH-APP ACCOUNT BUT UP TILL DECEMBER 16, 2019. THEY STILL TRY TO PROCESS ANOTHER CASH OUT OF MY ACCOUNT BUT THERE WAS NO CASH FOR THEM TO DEDUCT BECAUSE OF THE ZERO BALANCE ON THE ACCOUNT.
Revdex.com Service Specialist
XXX-XXX-XXXX
Case# XXXXXXXX
To ***,
Thank you for mediating this consumer complaint from our *** Mr. ***, case# XXXXXXXX.
Under normal circumstances, once *** purchase from us, we will have a record of the transaction and account details when *** provide the email, shipping address and telephone number.
Unfortunately we are unable to locate ***'s account based on email address, shipping address or telephone number.
This could mean information weren't matching what we have on record. We're simply asking *** to provide the correct email address and shipping address when purchased on our website, regardless if *** deleted the email or not.
We are unable to move forward if we can't locate ***'s account in the data base. If *** is not in our data base, that could mean *** might've reach out to a wrong company.
We only want to make sure that information are correct before we can assist any further.
I paid the trial only but it continues charges of subscription without notification and agreement. I want the full refund back.
I paid the trial only but it continues charges of subscription without notification and agreement. Surge Complete Testosterone - Order Confirmation
Order #*** - Placed on 07/XX XX:XXpm
Surge Complete Testosterone 1 $4.98
Surge Complete NO - Order Confirmation Order #*** - Placed on 07/XX XX:XXpm
Surge Complete NO 1 $4.95
They said these two charges are 14-day trial only. The statement did not show upon payment information and any agreement of subscription.
I only agreed to pay 4.98 & 4.95 the two amounts only.
On 07/17/2019 I got charged both 89.98 & 89.95 without notification and agreement on my bank statement.
I believe they do tricks on their website and payment so I got the two extra charges, and they rejected the full refunds of both 89.98 & 89.95 after calling their *** service.
Full refunds of 89.98 & 89.95. Total: 179.93 to my bank account.
Revdex.com Service Specialist
Case# XXXXXXXX
To ***
Thank you for mediating this consumer complaint from our *** Mr. ***, case XXXXXXXX.
We strive to make sure our customers are 100% satisfied, as we take consumer complaints very seriously.
Before commit to the 14 day free trial, customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Our records showed Mr. ordered the 14 days trial on 7/3 and paid S&H of $4.95 and $4.98. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
Mr. reached to us on 8/1 and we stopped the subscriptions and closed the account.
We feel for Mr. concerns and apologize for the inconvenience. Here we've issued refunds for the 2 transactions per Mr. request, please see details below:
Trans Date:7/17 Trans ID:XXXXXXXXX Trans Amount:$89.95
Refund Date:8/5 Refund ID:XXXXXXXXX Refund Amount:-$89.95
Trans Date:7/17 Trans ID:XXXXXXXXX Trans Amount:$89.98
Refund Date:8/5 Refund ID:XXXXXXXXX Refund Amount:-$89.98
Total Refund $179.93
I ordered a free 14-day trial offer, on 07/01. On 07/19, I received an email if I wanted to cancel my order. I clicked yes.
On 07/01, I order the free 14 day trial offer. On 07/19, I received an email asking if I wanted to cancel 07/15 order. I clicked yes. I than received email stating my ongoing and any future orders has been canceled. No where in any of the e-mails does it state, " Subscription". And not where does it state, "$89.95 & $89.99" will be charged to my credit card. I request a refund for these two unauthorized charges. I have all emails, if you need them for me to forward them to you. Thank you.
Refund of $179.94... ($89.95 & $89.99)
Fwd: *** Support
Inbox
x
***. *. ***
Jul 24, 2019, 11:47 AM (1 day ago)
to me
> Case #XXXXXXXX: Surge Complete
> Surge Complete send me this email on the 07/19, verified that my ongoing and future orders has been canceled. There is no mention of $89.95 & $89.99 charges.
>
> And no mention of these charges on Surge Complete website.
>
> Not a way to be doing business.
***
Begin forwarded message:
> From: Support
> Date: Jul 19, 2019 at 08:42
> To: ***. *. ***
> Subject: *** Support
>
>
> This email is to inform you that your subscription status has been
> recently updated and any ongoing or all future charges have been
> canceled as per your request.
>
> If you have any questions about the cancellation of this subscription,
> or if you would like to re-activate the same in the future, please feel
> free to contact our *** Service team at (XXX) XXX-XXXX
***. *. ***
Wed, Jul 24, 11:43 AM (1 day ago)
to me
> Case #XXXXXXXX: Surge Complete
> Surge Complete send me this email on the 07/19, asking if I wanted to cancel order on the 07/15, I clicked yes cancel and they still charged me, amounts not listed on their website
***
Begin forwarded message:
> From: Support
> Date: Jul 18, 2019 at 23:10
> To: ***
> Subject: Order Shipping Address
>
> Hi ***,
>
> Your next order of Surge Complete Testosterone is scheduled for processing soon.
> SHIPPED TO:
>
> ***
> PO Box 387
>***, *** XXXXX
> US
>
>
>
>
> Confirm shipping address and continue with your order?
>
> Yes No
> primestrongtestosteron
>
> Bill Date:
> 07/15/2019 (will be reattempted on 07/16/2019 if declined)
>
> Amount:
> $94.96
Revdex.com Services Specialist
XXX XXX-XXXX
Case#XXXXXXXX
Thank you for mediating this consumer complaint from our *** Mr. *. ***, case#XXXXXXXX.
We strive to make sure our customers are 100% satisfied, as we take consumer complaints very seriously.
Before commit to the 14 day free trial, customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Our records showed Mr. ordered the 14 days trial on 7/1 and paid $4.98 and $4.95 for S&H. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
Mr. reached out to us on 7/19 and request cancellation of the service, so we stopped the subscriptions and closed the account.
We feel for Mr. concerns and do apologize for any inconvenience. On 7/31, we have issued full refunds for the 2 transactions, please see refund details as below:
Trans Date:7/19 Trans ID:XXXXXXXXXX Trans amount:$89.95
Refund Date:7/31 Trans ID:XXXXXXXXXX Refund amount: -$89.95
Trans Date:7/19 Trans ID:XXXXXXXXXX Trans amount:$89.98
Refund Date:7/31 Trans ID:XXXXXXXXXX Refund amount: -$89.98
Purchased 2 items on their website on 4/3/2019 for $89.50 and $85.50. Received them by mail around 4/12/2019. I only had 2 days to start using the item and discovered I was charged 2 additional charges of $89.50 and $85.50 and so I called to return the products and get a refund. They said I only had 14 days from ordering to do so. I said that was not sufficient time in order to make a decision about the value of the product. They refused to refund any of my money so I filed a dispute with my credit card co. and was informed 5/XXXXXX that there was nothing they could do either. I then received an email on 7/20/2019 saying the $89.50 amount was being credited back to my credit card in the next 1-2 months. I want the other amount, $85.50, to also be credited to my card acct. like the $89.50 amount. That is my complaint,that they chose to just refund on and not both amounts. Thank you.
Product_Or_Service: Surge Complete Testosterone
Account_Number: 175
Billing Adjustment Refund $85.50 to my credit card.
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To ***
Thank you for mediating this consumer complaint from our customer Mr. NA ***, case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, as we take consumer complaints very seriously.
Before commit to the 14 day free trial, customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Looking in the records, Mr. ordered the 14 days trial on 4/3 and paid S&H of $4.98 and $4.95. Orders were delivered on 4/8, and once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
On 4/20 Mr. reached to us and we stopped the subscription and closed the account.
Further in the notes, Mr. initiated the dispute with his financial institute on 4/22. At this time, we are unable to refund on our ends due to the charge back dispute.
Please allow some time for the case to be fully investigated, we will honor the decision once the case is settle.
(The consumer indicated he/she DID NOT accept the response from the business.)
They refunded $89.50 from one of the ordered items, so obviously they know this is bad business practice. I just want the other amount, $85.50, refunded likewise.
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To ***
Thank you for mediating this consumer complaint from our customer Mr. NA ***, case# XXXXXXXX.
Our notes in the records showed charge back iniated on 4/22
The date in our system showed both transactions were refunded on 4/23, one day after Mr. initiated the dispute with his financial institute. If Mr. received one of the refund, meaning he should recieve the remaining refund as well.
Please see refund details as below:
Trans ID:XXXXXXXXX Trans Date: 4/17 Trans Amount: $89.98
Refund ID: XXXXXXXXX Refund Date: 4/23 Refund Amount: -$89.98
Trans ID:XXXXXXXXX Trans Date: 4/17 Trans Amount: $89.95
Refund ID:XXXXXXXXX Refund Date: 4/23 Refund Amount: -$89.95
The company refuses to refund my money for a product that made me sick. In addition, they bill you because they don't accept returns on their product.
I called the Customer Service line at (XXX) XXX-XXXX and I spoke to representative *** who immediately informed me that even thought the product made me sick and I didn't want it, they do not accept returns. since I had the product past the 14 day trial date, the billing of $89.95 not only stands but is non-refundable. She gave me a confirmation number to show that my supposed subscription is cancelled. I have reviewed their website and here is there promise "You may give back Surge Complete Testosterone Booster for a refund thus need because it is inside fourteen lifetimes of your initial purchase. You will financial gain things with no refund if it's unused inside thirty life" Yet they refused me a refund.
I would like a complete refund of the $89.95 billed to my debit card. I called within the 30 days described and I was refused a refund.
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To ***
Thank you for mediating this consumer complaint from our *** Mr. ***, case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, as we take consumer complaints very seriously.
Before commit to the 14 day free trial, customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Our records showed Mr. ordered the 14 days trial on 6/21 and paid S&H of $4.98. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
Mr. reached out to us on 7/22 and request cancellation of the service so we went ahead and closed the account.
We feel for Mr. concern and apologize for the inconvenience. Here's the refund details:
Trans ID:XXXXXXXXXX Trans Date: 7/5 Trans Amount: $89.98
Refund ID: XXXXXXXXXX Refund Date: 7/23 Refund Amount: $89.98
company charging my credit card unauthorized
in Feb 2019 I began receiving two bottles of surge complete and my credit card was charged $179.93. I sent the bottles back and explained that I have never placed an order but to refund my money. I am a senior citizen and a woman and have no use for surge complete. The next month the same thing, I received and returned requesting once again to not send me these bottles. Since Feb 2019 surge complete has charged my credit card $1,079.58 for something I have never ordered and that I returned to them.
I want this business to refund all of my money and to quit sending me these bottles every month
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To ***,
Thank you for mediating this consumer complaint from our customer Ms. ***, case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, as we take consumer complaints very seriously.
Before commit to the 14 day free trial, customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Looking in our records, Ms. ordered the 14 days trial on 3/17 and paid S&H of $4.98 and 4.95. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
Ms. reached out to us on 7/23 and request cancellation of the service, therefor we stopped the subscription and closed the account.
We feel for Ms.' concern and do apologize for any inconvenience, here we issued refund for the transactions below:
Trans Date: 7/1 Trans ID: XXXXXXXXX Trans Amount: $94.90
Refund Date:7/23 Refund ID: XXXXXXXXX Refund Amount: $94.90
Trans Date: 7/1 Trans ID: XXXXXXXXX Trans Amount: $94.96
Refund Date: 7/23 Refund ID: XXXXXXXXX Refund Amount: $94.96
Trans Date: 6/1 Trans ID: XXXXXXXXX Trans Amount: $94.90
Refund Date: 7/23 Refund ID: XXXXXXXXX Refund Amount: $94.90
Trans Date: 6/1 Trans ID: XXXXXXXXX Trans Amount: $94.96
Refund Date: 7/23 Refund ID: XXXXXXXXX Refund Amount: $94.96
Trans Date: 5/1 Trans ID: XXXXXXXXX Trans Amount: $94.90
Refund Date: 7/23 Refund ID: XXXXXXXXX Refund Amount: $94.90
Trans Date: 5/1 Trans ID: XXXXXXXXX Trans Amount: $94.96
Refund Date: 7/23 Refund ID: XXXXXXXXX Refund Amount: 94.96
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because I was charged for 4 months for a total of $759.44. The response was to refund $569.58, which is only 3 months.
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To ***,
Thank you for mediating this consumer complaint from our customer Ms. ***, case# XXXXXXXX.
We feel for Ms.' concern and do apologize for any inconvenience, here we issued refund check for the amount of $179.93 to send out for the transactions below:
Trans Date:3/31 Trans ID:XXXXXXXXX Trans Amount:$89.98
Refund Date:8/6 Refund ID:XXXXXXXXX Refund Amount:$89.98
Trans Date:3/31 Trans ID:XXXXXXXXX Trans Amount:$89.95
Refund Date:8/6 Refund ID:XXXXXXXXX Refund Amount:$89.95
Billing/Collection Issues
07/12/2019
Unauthorized credit card billing for products Purchased free trial of products from web site for postage only cost; retail cost and 14 day product cancellation not mentioned on website. CC billed for postage 03/22/19; received on 03/26/19. New CC billing on 6/10/19 for 179.93; CC *** product never came. Received new CC billing on 07/10/19 for 189.96 more; disputed new billing 07/12/19 to CC. No Product Received. Called SurgeComplete service (XXX) XXX-XXXX on 07/12/19; agreed cancel all 07/12/19; refused refund. Tried to give me a discount for products I never recieved.
Complete refund of monies.
Revdex.com Services Specialist
XXX XXX-XXXX
Case#XXXXXXXX
To ***
Thank you for mediating this consumer complaint from Mr. ***, case#XXXXXXXX.
We strive to make sure our customers are 100% satisfied, so we do take consumer complaints very seriously.
Before commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Our records showed Mr. ordered the 14 days trial on 3/22 and paid S&H of $4.98 and $4.95. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
Further in the records, Mr. reached out to us on 7/12 and request cancellation of the account, so we stopped the subscription and closed the account.
Since the orders were already processed and shipped (7/9) prior to Mr. phone call, therefor as a friendly gesture, we offered partial discount (35%) for the orders that were delivered on 7/12 with *** tracking# XXXXXXXXXXXXXXXXXXXXXX.
Please see details below:
Trans Date: 7/9 Trans ID: XXXXXXXXXX Amount: $94.90
Refund Date:7/12 Trans ID: XXXXXXXXXX Refund Amount: $33.22
Trans Date: 7/9 Trans ID: XXXXXXXXXX Amount: $94.96
Refund Date:7/12 Trans ID: XXXXXXXXXX Refund Amount: $33.23
We feel for Mr. concern and do apologize for any inconvenience. Here we issued refund for the remaining balance for the 2 transactions. Please see details below:
Refund Date: 7/16 Trans ID: XXXXXXXXXX Refund Amount: $61.68
Refund Date: 7/16 Trans ID: XXXXXXXXXX Refund Amount: $61.73
(The consumer indicated he/she ACCEPTED the response from the business.)
They gave me a full refund.
I was charged 89.98 for something I didn't order I would like a refund
I was charged 89.98 for something iI don't order I would like a refund
I was charged 89.98 for something iI didn' order I would like a refund
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To ***
Thank you for mediating this consumer complaint from our *** Mr. ***, case#XXXXXXXX.
We strive to make sure our customers are 100% satisfied, as we take consumer complaints very seriously.
Before commit to the 14 day free trial, customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Mr. ordered the 14 days trial on 6/21 and paid S&H of 4.98. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
On 7/6, customer called to cancel the service, so we stopped the subscription and closed the account.
We feel for Mr. concern and do apologize for any inconvenience, therefor we issued refund for the last transaction, please see details as below:
Trans Date: 7/5 Trans ID: XXXXXXXXX Trans amount: $89.98
Refund Date: 7/23 Refund ID: XXXXXXXXX Refund amount: $89.98
If I could leave no star I would. This company just violated the TCPA Law by sending me a text message and I have never signed up to receive anything from this company. I have never heard of them until tonight when I received a telemarking text and took a screenshot of every link that opened until I got to the owner which is Surge Complete. I will be issuing a certified letter demanding my money for their TCPA violation.
I was to receive 2 products nitric oxide booster and testosterone booster which Surge Complete charged me for, but did not receive any product.
II agreed to the free trial on 05/02/2019. I paid for shipping, but did not receive the products. On 5/20/2019, my account was debited in the amount of $89.95 and $89.98 whereas I did not receive the products.
II contacted Surge Complete representatives thrice, but they denied. I contacted my bank and my banker showed me my bank statement. The company withdrew the money on 05/20/2019. $89.95 and $89.98.Earlier, the company withdrew $4.95 and $4.98 for shipping.
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To ***
Thank you for mediating this consumer complaint from Mr. ***, case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, so we do take consumer complaints very seriously.
Before commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Our records showed Mr. ordered the 14 days trial on 5/5 and paid S&H of $4.95 and $4.98, both orders were shipped on 5/7 and delivered on 5/10. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
We bill *** for the initial bottle once they decide to continue our subscriptions after the 14 days. On 6/21, we received charge back notice, please see details below:
XXXXXXXXXX $4.95 6/21
XXXXXXXXXX $89.98 6/21
XXXXXXXXXX $89.95 6/21
At this moment, we are unable to refund due to the dispute Mr. initiated with his financial institute. Please allow some time for the dispute to be investigate, and we will honor the decision once the case settle.
I'm trying to stop further charges to my credit card and can't get a response
Surge complete testosterone booster sent me a sample with me paying only the shipping charges of $4.95. I have responded to the to please discontinue and not charge my card. They keep sending me emails saying they will try everyday to charge until it goes through. So my credit card is now froze due to their In compliance. I would like Them to shut down or stop the harassment of charging people who wish not to continue their product
To be left alone and discontinue further contact and remove my card from their file. I do not want their product
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To ***
Thank you for mediating this consumer complaint from Mr. ***, case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, so we do take consumer complaints very seriously.
Before commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Looking in the records, Mr. ordered the 14 day trial on 6/6 and paid S&H of $4.98 and $4.95. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
We received a charge back notification on 6/28 with no prior phone call from the ***, so we went ahead and issued the refund and stopped the subscriptions, please see details below:
Trans ID: XXXXXXXXXX Trans Date: 6/28 Amount: $89.98
We feel for Mr. concerns and do apologize for any inconvenience. As of today, account is closed and no future shipment.
Purchased energy pills. Advertisement said free trial only pay shipping. I am now charged full price for 2 bottles 15 days later.
06/03/2019 I purchased 2 bottles of energy pills from a company called Surge Complete. Order #XXXXXXA748. The pills were advertised on the internet and it stated Free Trial only pay shipping.I used my Capital One credit card to purchase 2 bottles and my card was charged on 06/03/2019 for $4.98 and $4.95. I received an email showing the purchase for the cost of above. The 2 bottles of pills were delivered to my residence and I did receive them. On 06/18/2019 my credit card showed a charge of $89.98 from a place called extendbrawnynitricoxid. I retrieved my pill bottles and saw that they displayed a nitric oxide advertisement on them so I felt this was from Surge Complete. 06/18/2019 I contacted Capital One credit card fraud department and advised them I did not authorize the $89.98 charge. Capital One agreed to dispute the charge. I then contacted Surge Complete at XXX-XXX-XXXX. Surge Complete customer service representative *** answered the phone. She confirmed the company name was Surge Complete with the *** NW *** Avenue address out of Miami Florida. I asked *** on why I was charged $89.98 from this company. She advised me that under the terms and conditions if I did not cancel my subscription within 14 days I would be charged full price for each of the two products I purchased. I did not see any terms or conditions that stated I would be obligated to a subscription and would have to pay full price if I didn't cancel. I told *** I wanted to cancel any subscription and any other affiliation with Surge Complete. She agreed to the cancellation and I received an email from Surge Complete advising my subscription was canceled. I then told *** that nothing stated I would have to pay full price and I asked for a refund. Desiree asked me if I had filed a dispute with my bank and I didn't answer her. *** advised me that the only way she could refund my money was if I dropped the dispute with the credit card company. *** could not help me any further and the call ended.
I would like a refund of all expenses I paid Surge Complete in regards to this order. Once refunded I would like no other contact by this company or affiliates.
Eneida Cardona
Revdex.com Services Specialist
772 223-1492
Case# XXXXXXXX
To Eneida Cardona,
Thank you for mediating this consumer complaint from Mr. ***, case#XXXXXXXX.
We strive to make sure our customers are 100% satisfied, so we do take consumer complaints very seriously.
Before commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Mr. ordered our 14 days trial on 6/3 and paid S&H of $4.98 and $4.95. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
On 6/18 Mr. reached out to us and request cancellation of the subscription, so we closed the account and stopped the auto ship program.
Our representative could've issue refund over the phone only if no dispute initiate by customer, because once dispute filed, we no longer able to refund on our end.
Unfortunately customer wasn't able to provide the information to our representative over the phone.
We feel for Mr. concerns and do apologize for any inconvenience, therefor we issue the refund for the remaining 1 sales transaction.
Refund processed successfully, here's the detail:
Transaction ID: XXXXXXXXX Refund $89.98 Transaction Date: 6/20/19
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept the refund granted.
I agreed to pay shipping for free months supply and then they tried to charge my credit card $89.98 and I'm worried they will try again!!
Order #B396FAF988 - Placed on 03/26 2:34am, this was a pop up ad offering free months supply of 2 supplements! I'm worries because they tried to charge my credit card
(6/15/2019, 1:30 AM ET
PRIMESTRONGTESTOSTERON, $89.98)
but I didn't have enough to cover the balance! I'm worried once I pay my bill they will take out the payment or try to keep billing me for both supplements! I tried calling and nobody answered. The email says do not reply. Please help!
I would like them to stop trying to collect or charge my card. Nothing past the first months supplements were ever shipped. I would NOT like to continue getting anything shipped either.
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To Eneida Cardona,
Thank you for mediating this consumer complaint from Mr. ***, case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, so we do take consumer complaints very seriously.
Before commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Our records showed Mr. ordered the 14 days trial on 3/26 and paid $4.95 and $4.98 S&H. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
Looking in the notes there's no records of customer reaching out to us to cancel the subscriptions until this Revdex.com complaint notice, so we went ahead and stopped the subscriptions.
We feel for Mr. concerns and apologize for the inconvenience. As of today, both subscriptions are off and account no longer active.
SURGE COMPLETE / www.surgecompletetestosterone.com (s) ads are misleading and designed to 'TRICK? you into believing you will be given an opportunity to try their product for a 30 days with only having to pay $4.95 for shipping and handling. However they hide the truth within the fine print that's written very lightly in type. The fine print was recognized after speaking to a representative that explained to me that, what I'd done by paying the $4.9, I was given 14 days to try the 30 day supply (WHICH MAKES NO SINCE IN ITS SELF) I was supposed to call them after the 14 days to cancel the Oder. So I asked, so you're telling me I was supposed to try the 30 day supply for 14 days and then if I didn't like it, send the remaining supply back? She says, no. Just call and say something there's no sending anything back. We have nothing set up for that.. Anyway, they charged my card $89.95 X 2. They are aware of what they are doing and it's wrong!!!! Not cool!
I WILL CONTINUE TO SHARE MY EXPERIENCE EVERYWHERE POSSIBLE UNTIL IM FULLY REFUNDED!!!!! Not 35% but 100%
Product_Or_Service: Testosterone Booster and Nitri Oxide Booster
Order_Number: N/A
Account_Number: N/A
Refund ALL OF MY MONEY BACK AND CLEAR UP THE MISLEADING AD!!!!!!!!!
Eneida Cardona
Revdex.com Services Specialist
772 223-1492
Case#XXXXXXXX
To Eneida Cardona,
Thank you for mediating this consumer complaint from our customer Mr. ***, case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, so we do take consumer complaints very seriously.
Before commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Mr. ordered our 14 day trial on 5/20 and paid $4.95 and $4.98 for S&H. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
Our record showed Mr. reached out to us on 6/5 and our customer representative went over the T&C, then offered partial discount due to orders were already processed and shipped. Please see details below:
6/3 Sales Transaction ID: XXXXXXXXXX $89.95
6/3 Sales Transaction ID: XXXXXXXXXX $89.98
6/5 Refunded Transaction: XXXXXXXXXX -$31.48
6/5 Refunded Transaction: XXXXXXXXXX -$31.50
We feel for Mr. concerns and do apologize for any inconvenience, and here we issued the refund for the remaining amount, please see details as below:
6/7 Refunded Transaction: XXXXXXXXXX for $58.47
6/7 Refunded Transaction: XXXXXXXXXX for $58.48
Unauthorized credit card billing for products
Purchased free trial of products from web site for postage only cost; retail cost and 14 day product cancellation not mentioned on website. CC billed for postage 04/03/19; received on 04/08/19. New CC billing on 4/16/19 for 179.93; CC *** came 05/14/19 and disputed same day. Received new CC billing on 05/16/19 for 189.96 more; disputed new billing 05/20/19 to CC. Received new products 05/21/19. Called SurgeComplete service (XXX) XXX-XXXX on 05/20/19; agreed cancel all 05/20/19; refused the return of all unused product. Used less than a week of product due to very unfavorable physical response - nausea, vomiting, diarrhea for several days.
Removal of charges, other than original postage fees, from Credit Card account and total explanation and clarification of continuing charges on the initial website for initial trial offer of products.
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To ***,
Thank you for mediating this consumer complaint from our customer Mr. ***, case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, so we do take consumer complaints very seriously.
Before commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Mr. ordered our 14 days trial on 4/3 and paid $4.95 and $4.98 for S&H. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
On 5/21 Mr. reached out to us and request cancellation of the subscriptions, so we went ahead and closed the account.
Looking further in the records, Mr. filed charge back on 5/22 for the 2 transactions of $89.95 and $89.98, please see details as below:
Charge back posted XXXX-XX-XX XXXXXXXXXX $89.95
Charge back posted XXXX-XX-XX XXXXXXXXXX $89.98
Total chargeback: $179.93
We feel for Mr. concerns and do apologize for any inconvenience, here are the refunds for the other 2 transactions per Mr. request.
5/29/XX XXXXXXXXXX Refunded $94.90
5/29/XX XXXXXXXXXX Refunded $94.96
Total refunded: 189.86
Please allow some time for the charge back dispute to complete, we *** honor the decisions once dispute settles.
(The consumer indicated he/she DID NOT accept the response from the business.)
The disputed charges of 05/29, on Order # FXXXXXCF78, have been refunded to my CC account; the prompt response is appreciated. The unauthorized charges of 04/16, on Order # B7D80D1FFE, remain in dispute. The issue of different Order #'s and charges for one initial order suggest a bait and switch scheme. The original free trial order on 04/03 did NOT include T&C check-boxes for an auto-ship program and monthly subscription; only the S&H costs were noted and paid via CC. The knowledge of future pending fees would have terminated my order immediately. The disputed charges of 04/16 remain in effect and I look to the refund of those billed charges as well. I thank Revdex.com for their valued assistance in this matter.
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To ***,
Thank you for mediating this consumer complaint from our customer Mr. ***, case# XXXXXXXX.
We were able to issue the refund both transactions and both were refunded successfully, please see details below:
APPROVED Trans ID: XXXXXXXXXX -$89.95 Trans Date: 6/20/2019
APPROVED Trans ID: XXXXXXXXXX -$89.98 Trans Date: 6/20/2019
(The consumer indicated he/she ACCEPTED the response from the business.)
My CC account has implemented the refunds on the unauthorized charges of 04/16/19. Thank you to Revdex.com and Surge Complete for their help in resolving this action. I have been very pleased with the manner in which this dispute on charges has been resolved. My special thanks to Revdex.com for the manner in which they were able to assist in the resolution of this matter!
I agreed to pay shipping cost for SURGE COMPLETE Testosterone but received SURGE COMPLETE NO. Later my credit card was charged full price for both.
On April 29, 2019 I responded to an email "pop up" advertising SURGE COMPLETE TESTOSTERONE booster Free, just pay shipping cost. I agreed to pay shipping and submitted my VISA card for payment. I received SURGE COMPLETE TESTOSTERONE AND SURGE COMPLETE Nitric Oxide booster and charged $4.95 and $4.98 respectfully on April 29, 2019. I received both products approximately a week later from AVISTA MANAGEMENT, Order number AC3CF8972A6 and began taking SURGE COMPLETE TESTOSTERONE, but not SURGE COMPLETE NO. On May 13, 2019 I noticed a charge on my credit card for $89.95 from UPLIFTBODYCORENTRICOX, telephone no: XXX-XXX-XXXX CA. I called that number on May 15, 2019 and spoke with Customer Service Representative, DASHANTI. She explained that my credit card was charged for both products because I failed to notify them to cancel my order within the 14 day trial period that I had to agree to in order to receive the product. I explained that I checked a box on the order that stated that I agreed to the terms of the order but do not remember any mention of a requirement for me to contact them to cancel full payment for each item if I wasn't satisfied, as she stated. I explained that a charge for the Nitric Oxide booster had not been posted yet. She exclaimed that it would be charged approximately the same as the $89.95 already posted for the Testosterone booster. Also, these charges were for the "Free" product advertised, that I received by paying shipping charges earlier. I explained that I am 80 yrs old and a 23 year Military Retiree, and felt their advertisement was misleading and untruthful, and desired my money back. She said their protocol was to repay only 35 percent of the cost, and I would only have $62.97 refunded. I asked her to cancel my order and informed her that I was filing a complaint against their practices. This is a scam, and may be fraud by charging my credit card for charges that I did not agree to.
I want a refund of the charges made to my VISA credit card, except for the agreed shipping charges that I originally agreed to. Also, if there are proposed additional charges if the customer is satisfied with the product, a full explanation should be listed on shipping documents and on the container. If further charges are desired to be made to a customer's credit card, that charge should only be made after the customer agrees at the time of the charge.
Eneida Cardona
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To***,
Thank you for mediating this consumer complaint from our customer Mr. ***, case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, so we do take consumer complaints very seriously.
Before commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Our record showed on 4/29 Mr. ordered the 14 day trial and paid S&H of $4.95 and $4.98. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
Mr. reached to us on 5/15 and we stopped the auto ship program and closed the account.
Looking in the notes, we've issued a 75% refund for the 2 transactions, due to the orders already processed and shipped on 5/13, please see details as below:
5/13 XXXXXXXXXX Charge $89.98
5/13 XXXXXXXXXX Charge $89.95
Total charged $179.93
5/15 XXXXXXXXXX Refund 75% -$75.70
5/15 XXXXXXXXXX Refund 75% -$75.69
Total refunded $151.39
We feel for Mr. concerns and do apologize for any inconvenience, here we're in the process of issuing a refund check for the remaining amount, please see details as below:
XXXXXXXXXX $14.28
XXXXXXXXXX $14.26
Total refund: $28.54
Please allow some time for the refund check to process and ship, thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
Got caught in a scam. I called to return the product billed APril 5. This is definately a scam.
Free trail turned into a scam - the very high rediculous price was not propery advertized and they wont accpet the product back even the next day after delivery unopened!
Surge Complete- Nitric Oxide Booster $89.95
Surge Complete Testosterone Booster $89.98
Payed with CC ending in *** which was supposed to be used only for shipping costs.
refund for $89.95 and $89.98 from April 5
Eneida Cardona
Revdex.com Services Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To Eneida Cardona,
Thank you for mediating this consumer complaint from our customer Mr. ***, case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, so we take consumer complaints very seriously.
Before commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Our records showed Mr. ordered the 14 day trial on 3/21 and paid S&H of $4.95 and $4.98. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
Looking further in the notes, Mr. reached out to us on 5/8 and we stopped the auto shipment program and closed the account.
We feel for Mr. concern and do apologize for the inconvenience. Here we issued the refund per Mr. request, please see details as below:
5/28/2019 Transaction ID XXXXXXXXX - Refunded $89.95
5/28/2019 Transaction ID XXXXXXXXX - Refunded $89.98
I was charged 179.93 for 2 different bottles of product and I was not informed about their trial period or "End of Trial" fees.
I bought Surge Complete Testosterone booster and Nitric Oxide Booster for their shipping costs on April 20,2019 and then I was charged 89.98 and 89.95. I called the company and spoke with Charles. He states that it was "End of Trial" Fees. I never saw or agreed to these terms and agreements. I feel cheated by this company for unlawfully enrolling me into a subscription for their products and charging absurd amounts that were not approved. I paid with my Visa Card.
I want a full refund of 179.93
Complaint Case #: XXXXXXXX
Consumer: ***
To Whom It May Cocnern,
Thank you for mediating this consumer complaint from our customer Mr. ***. Case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, so we do take consumer complaints very seriously.
Before commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
Mr. ordered the 14 days trial on 4/20/19 and paid S&H of $4.95 and $4.98. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
Our records showed Mr. reached out to us on 5/6/19 and request to cancel the auto shipment program, so we went ahead and stopped the shipment and closed the account.
We feel for Mr. concerns and do apologize for any inconvenience. Therefor we've issued refund for the amount of $179.93, please see refund details as below:
XXXXXXXXXX Refunded-$89.95
XXXXXXXXXX Refunded-$89.98
(The consumer indicated he/she ACCEPTED the response from the business.)
The company resolved this situation exactly the way I asked.
I purchased free trial& now I have a $89 withdrawal from my checking account and no where did it say further withdrawlsw would be taken.
Purchase date was in April 2019 problem date is April XX XXXX
I would like to have my $89 refunded to my account
I have spoken with the company, all issues have been resolved! Thank you for your time
I purchased the free trial,all that the web site said was to pay postage. I received the products and tried it,It was a scam the products did nothing. appox 3 weeks after receiving the product checked by credit card account and seen I was billed $89.95 and $94.90. I called them and was told that I had 14 days to return the product and that I was billed for the products and was receiving more of the product and was billed again. They did cancel my subscription and refunded the first billing but was told they would not refund the second billing.When I ordered there products they had nothing on there site about 14 days to cancel also they had no price on there product.They have now updated there site to state the 14 days and they have the price.There products did nothing except cause heart burn. There company is a complete fraud
Product_Or_Service: Surge Complete
Order_Number: XXXXXXX ,XXXXXXX
Refund I would like a total refund of $89.95 and $94.90.
Eneida ***,
Revdex.com Service Specialist
XXX XXX-XXXX
Case# XXXXXXXX
To Eneida ***,
Thank you for mediating this consumer complaint from our customer Mr. ***, Case# XXXXXXXX.
We strive to make sure our customers are 100% satisfied, so we take consumer complaints seriously.
Before commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
According to our records, Mr. ordered 14 days trial on 11/5 and paid S&H of $4.98 and $4.95. Once our 14 days trial ends, our monthly subscriptions / Auto Ship program took effect.
Mr. reached out to us on 12/20, and that's when we stopped the auto-ship program and issued refund for both transactions. Please see refund details as below:
12/20/2018 Refunded - $94.96 Trans-ID: XXXXXXXXX
12/20/2018 Refunded - $94.90 Trans-ID: XXXXXXXXX
We feel for Mr. concerns and do apologize for any inconvenience, therefor we issued refund for the two previous orders. Please see refund details as below:
02/01/2019 Refunded - $89.95 Trans-ID: XXXXXXXXX
02/01/2019 Refunded - $89.98 Trans-ID: XXXXXXXXX