Surge

While we are sympathetic to the customer's personal circumstances the information provided in the filed complaint is not correctContrary to the customers claim she had full access to the services in which she enrolled on May 27, The customer signed a completed application which included her personal contact information and billing informationThe signed application also clearly defined all optional fees associated with the Membership and Associate Enrollment including the initial set up fee, the recurring monthly fee, the mobile app and our cancellation policySurgeoffers a 100%, five business day money back satisfaction guarantee to all Members and AssociatesThe customer was mailed a package to the address provided on the form which was returned to us in SeptemberWe have attempted to contact the customer to provide her with a copy of the signed applicationWe would also like to discuss a possible refund with documentation of her hospitalizationThe customer has not returned our call Given the customer had full access to the service and given the signed record of her understanding of the service fees we ask this case be closed

Revdex.com [redacted] Saint Louis, MO RE: Case # [redacted] : [redacted] Member Account [redacted] A review of the notes on member [redacted] s account found that although the Terms & Conditions of her reservation indicate a $ cancellation penalty our reservation team worked to obtain future flight credits in the amount of $for which [redacted] accepted and thanked our team for on February 12th The reservation team worked diligently with the vendor and airline to ensure a positive resolution in favor of the member Although we were not at fault for the cancellation, we ensured [redacted] received compensation at a minimal loss of only $ A thorough record of the reservation details transpiring between the dates of January and January is available if necessary As the reservation was resolved to the consumers satisfaction we ask this complaint be closed Thank you and please let us know if there are any questions or if additional action is required on our part Sincerely, SurgeCompliance Department

Complaint: [redacted] I am rejecting this response because: I can print out my phone records that will show multiple talks with different associates and if the calls are recorded as well as accurate records being kept, there is no reason to not have documentation of my many calls being madeI see that this is getting nowhere Sincerely, [redacted]