From: [redacted] Sent: Friday, December 15, 11:AM To: [redacted] Subject: Complaint ID: [redacted] My husband, [redacted] , filed this complaint this morningI went to discuss the situation with Anita a little while ago and explained that it is an issue of the floor's warranty being compromised if the installation was not done correctlyI also spoke to someone directly from the manufacturer who confirmed this, and said the floor could carefully be deconstructed as not to break the tiles and reinstalled properlyI shared this information with Anita also, and although she was not happy about it, she said her son would come out after the holidays to attempt to fix itI also provided her with the number of the technician I spoke to at [redacted] , the floor manufacturer I will not, however, consider the complaint completely resolved until the work is done according to the manufacturer's recommendationPlease keep the case openthank you
From: [redacted] Sent: Friday, December 15, 11:AM To: [redacted] Subject: Complaint ID: [redacted] My husband, [redacted] , filed this complaint this morningI went to discuss the situation with Anita a little while ago and explained that it is an issue of the floor's warranty being compromised if the installation was not done correctlyI also spoke to someone directly from the manufacturer who confirmed this, and said the floor could carefully be deconstructed as not to break the tiles and reinstalled properlyI shared this information with Anita also, and although she was not happy about it, she said her son would come out after the holidays to attempt to fix itI also provided her with the number of the technician I spoke to at [redacted] , the floor manufacturer I will not, however, consider the complaint completely resolved until the work is done according to the manufacturer's recommendationPlease keep the case openthank you