SURGERY CENTER OF EVENDALE

See attached documentNovember 4, [redacted] Marketplace Resource Consultant [redacted] Re: Transmitted Complaint Correspondence [redacted] To Whom It May Concern:Trihealth Incwould like to take this opportunity to provide a written reply to the complaint that has been filed and is referenced within the context of this letterIt has come to our attention that one of our patients has been dealing with an unfortunate billing issue in which it is believed that they have unjustly billed for a service in an untimely manner resulting in collections procedures to take placeFrom what we can see in the notes of discussion between the patient and their complaint filed with the Revdex.com, as well as the information contained within our own billing system, it does seem as if this complaint is warranted and that a billing discrepancy has unfortunately unintentionally occurred.In accordance with the request received adjust off the balance accrued for this account, as well as removing the account from the collection agency, [redacted] Services, we have agreed upon both requestsThe errant charged amount has been rescinded from our collection agency and the balance of that charge has been written off in our billing systemWe can assure you these types of issues aren't a occurrence within our organization and we appreciate the opportunity to resolve this issue amicablyOur organizational mantra is “Patient's First” and this is a diction that we take seriously in all areas of our business.We trust that this response satisfies your request and hope that this letter finds you wellIf you have any questions or concerns, please feel free to contact our Customer Service office at 513-569-6117.With Kind Regards,Tonya H***Director, Customer Service

See attached documentNovember 4, 2015[redacted] Marketplace Resource Consultant [redacted]Re: Transmitted Complaint Correspondence [redacted]To Whom It May Concern:Trihealth Inc. would like to take this opportunity to provide a written reply to the complaint that...

has been filed and is referenced within the context of this letter. It has come to our attention that one of our patients has been dealing with an unfortunate billing issue in which it is believed that they have unjustly billed for a service in an untimely manner resulting in collections procedures to take place. From what we can see in the notes of discussion between the patient and their complaint filed with the Revdex.com, as well as the information contained within our own billing system, it does seem as if this complaint is warranted and that a billing discrepancy has unfortunately unintentionally occurred.In accordance with the request received adjust off the balance accrued for this account, as well as removing the account from the collection agency, [redacted] Services, we have agreed upon both requests. The errant charged amount has been rescinded from our collection agency and the balance of that charge has been written off in our billing system. We can assure you these types of issues aren't a normal occurrence within our organization and we appreciate the opportunity to resolve this issue amicably. Our organizational mantra is “Patient's First” and this is a diction that we take seriously in all areas of our business.We trust that this response satisfies your request and hope that this letter finds you well. If you have any questions or concerns, please feel free to contact our Customer Service office at 513-569-6117.With Kind Regards,Tonya H[redacted]Director, Customer Service