Ms [redacted] does not seem to understand that we are NOT the doctor's office Acom is a third party billing service, we are not part of the office and have no jurisdiction or authority over their operations It is apparent that her complaint is really with the medical office as supported by her statements about sending "these people" her referral paperwork, medical records, making an appointment, collection of her copay etc, all related to her interaction and contact with the medical office and NOT our billing office Again, though multiple statements and collections notice were sent to Ms [redacted] , we received NO contact from her, nor did we receive any request for information If she had responded to any one of the statements she received this matter could have been quickly cleared up I provided resolution that is within my scope of authority As stated previously I have contacted the collection agency and put the matter on hold We have also been in communication with [redacted] , who handles this patients insurance, and who has agreed due to the circumstances, that we coul submit a claim at this late date for consideration of payment of Ms [redacted] 's services Ms [redacted] would like her balance to be written off, I do not have the authority to do this this decision has to come from the office However, since we have billed a claim to her insurance per her request in her initial complaint, we now have to wait to see what the disposition of this claim is going to be with her insurance We will notify Ms [redacted] when we receive the outcome of the processing of her claim
Ms [redacted] does not seem to understand that we are NOT the doctor's office Acom is a third party billing service, we are not part of the office and have no jurisdiction or authority over their operations It is apparent that her complaint is really with the medical office as supported by her statements about sending "these people" her referral paperwork, medical records, making an appointment, collection of her copay etc, all related to her interaction and contact with the medical office and NOT our billing office Again, though multiple statements and collections notice were sent to Ms [redacted] , we received NO contact from her, nor did we receive any request for information If she had responded to any one of the statements she received this matter could have been quickly cleared up I provided resolution that is within my scope of authority As stated previously I have contacted the collection agency and put the matter on hold We have also been in communication with [redacted] , who handles this patients insurance, and who has agreed due to the circumstances, that we coul submit a claim at this late date for consideration of payment of Ms [redacted] 's services Ms [redacted] would like her balance to be written off, I do not have the authority to do this this decision has to come from the office However, since we have billed a claim to her insurance per her request in her initial complaint, we now have to wait to see what the disposition of this claim is going to be with her insurance We will notify Ms [redacted] when we receive the outcome of the processing of her claim