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Surna Reviews (2)

Revdex.com*** ** *** *** *** ***
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Dec1, 2016*** ***,Thank you for the letter informing us of the customer complaint, ID number***We are aware of the customer’s issue and have been working with themto resolve the situation for some time.The
customer in question, after purchasing a Surna climate control system refused to employ professional services for the installationGiven the system uses PVC piping available from any home improvement supply store, the customer assumed the installation quotation was excessive and elected to install it on his own.The customer was unable to successfully install the system and requested Surna intervein to provide installation services which they did not pay forSurna made several attempts to provide direction over the phone, however the customer was not able to complete the system on their ownHence the letter to the Revdex.com!I have since contacted the customer, who to our excitement, has elected to hire a local plumber to finish the jobWe have given the contractor direction and he hascompleted the system.As of today’s date, we have a Surna Installation Supervisor on site to commission the systemIt should be noted that the customer flushed the system with water as directed but did not drain the water outThe temperature last night at his location was below the freezing point and consequently froze the equipmentWe are currently working on site to resolve the issue.It should also be noted that as a company we work hard to satisfy our customers, the majority of which are extremely satisfiedBut when someone is reluctant to pay for the required services we provide, we are forced to allow them to attempt it on their own.It is shameful that events like this create the possibility for an honest company’s reputation to be tarnishedI would appreciate you dealing with this matter quickly and professionally.Regards,*** ***
General ManagerSurna, Inc

Complaint: [redacted]
I am rejecting this response because:This letter is completely untrue. Our time and money will be invested elsewhere. Their engineer Johnny was a pleasure to work with. But this company has too many problems.
Sincerely,
[redacted]

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Address: 1780 55th St Ste A, Boulder, Colorado, United States, 80301-2750

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