Surplus Building Materials Reviews (%countItem)
Surplus Building Materials Rating
Address: 3404 Belt Line Rd Ste 200, Farmers Branch, Texas, United States, 75234-2420
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I bought a cabinet from them and it was awful both the cabinet and the service. First, the cabinet was of inferior quality. The joinery was poor and the quality of the wood was rough. The way they stapled together the joints caused a lot of wood splitting. When I reached out to them to resolve the issue, they were only willing to refund the cost of the cabinet, which left me out hundreds of dollars on shipping. I will not buy from them again.
The customer was contacted and given many options to fix the cabinet along with us providing new parts to help fix the problem. A refund of the cabinet was also offered along with all the new parts and solutions. The cabinet bought was unfinished, meaning the customer would have to finish sanding, staining and painting to their liking. Customer disputed the problem after he did not like the response that our policies on our website claim, which states any concealed damages are not guaranteed to receive any refund, even when return the product it is minus the shipping costs and there is a restocking fee. I offered him the amount of the cabinet minus the shipping cost because that is what is written on our website. Customer went directly to Paypal and disputed the charges, and we couldn't come to an agreement, so Paypal made the decision for us both. I made a proposal of refunding the cabinet cost minus the shipping before Paypal had to intervene. Paypal told the customer to ship the product back and provide tracking in order to get full refund back. The customer did not like that and took the offer I sent him. He then called his credit card company and charged back his card after he already gotten the refund for the cabinet.
Unfortunately this isn't true. I was told to either return the cabinet at my own expense ($300-400) or I could fix it (it's unfixable). Furthermore, the issue wasn't the quality of the cabinet (though that was an issue, because the quality was atrocious), the issue was that it was broken BEFORE it was shipped. The manager tried to claim that makes it "concealed damages" but in fact it was just a poorly made, broken cabinet. After they refused to make it right I contacted my card company and paypal to try to make it right. I'm still out a few hundred dollars after dealing with this company. I won't make that mistake again.
We have pictures you have sent us, and the cabinet is fixable, We have a licensed and experienced cabinet builder who says the slight damage you had was fixable. You are acting like it was destroyed beyond repair, which is a lie. If you took the time and read all of the shipping and return policies it does state that concealed damages, which you had, is not guaranteed for any kind of refund. The shipping as you quoted was $260, which you took the time to find out what it was because Paypal told you, you had to ship the cabinet back to us and you would get a full refund. We talked on the phone once and emailed each other back and forth, but you disregarded all the offers and options because you were already set on getting money back. We sell thousands of (Unfinished) cabinets and never had problems with them. The customer did not claim there were any damages to the outside of the packaging, which in the freight industry, they would consider this concealed damages. We have seen this many times where during shipping, the freight company will stack items on top of the cabinet, when we place signs all around not too, and they would cram so much freight because they get paid by the job, that it damages the cabinets or products we ship out. We offer customers solutions, partial refunds, or a Full Refund if they had opened, inspected their product and if there were any damages, reported to the carrier so we could be able to place a claim. Therefore we would be able to get either full or some of your money. We offered to give you a full refund for the cabinet, minus the shipping, which that is stated on our return/shipping policies portion of our website. You contacted your card company after our settlement with Paypal was done, and their conclusion after you have written everything you have here, was that you would have to ship us back our cabinet at your cost. That was Paypal's decision as well. You did not like that answer and called the store and asked if we would pay half for the return shipping back, and that was not agreed upon through Paypal. We did everything to the textbook, and then you contacted your credit card company to try and get all of your money back, which we already refunded you the cost of the cabinet through Paypal. You tried to get the money for the cabinet again, which we already refunded and the cost of shipping. You tried to get more money than what you have spent and did not let your card company know that you were already refunded the cost of the cabinet. All in all, Paypal, not us made the final decision, Not us. We let a third party with no bias decisions make the final decision.
I recently had my kitchen remodeled. It looked amazing all but the floor. I purchased a 24 by24 inch porcelain white tile to replace the butterscotch dirty looking one foot square tiles that came with the home. I scheduled an appointment with Mack *** who works for Builder Surplus. He responded promptly, very efficient and professional. He did a phenomenal job putting in my new kitchen floor. If I had more money , I would have him do my whole house. Extremely impressed with his job.
I purchased a door for a customer of mine, installed the door, then within 30 days the door began cracking. Now the door leaks and customer is unhappy
I purchased the door and handle on 7/5/18 and installed it the following day. On Sunday, Aug 12, the customer contacted me asking about the warranty on the door because it had begun to crack in the corners. I contacted the store on the following Monday and was assured someone would be out to repair the door.
Since the initial call, there has been 4 days scheduled that my customer has taken off of work for someone to come and repair the door. They did not show up or call on the first scheduled day/time, (Monday, 9/3/18). On the second scheduled day/time (Friday, 9/7/18), Willie or Willard came and told the customer he didn't have the material to repair with him and would have to reschedule again. On the third scheduled day/time (Friday, 9/14/18), no one showed or called again. On Friday, 9/28/18, again a no show and no call.
After the last time, I called and spoke to the door manager and the full store manager, who told me he would call the customer and get this all straight. He did not call.
Now after the major rains we have had this past weekend and earlier this week, the door has become more of a problem. Condensation has formed on the door and water has come in under/around the door and gotten inside and is causing damage to the customer's wood floor inside.
All of this is completely unacceptable and the customer wants this door removed and wants full payment back for the door and handle purchased
Very simple. Customer wants door and handle removed and wants a full refund on the purchased products
Hello Revdex.com,
My name is Jay *** I am the general manager for Surplus Building Materials. I have talked with the customer and the purchaser of the door we sold and was defective. We came to a conclusion to refund the door once the customer brings back the door and there is no further damage. They said their new door will not arrive until 12-14 weeks, so we agreed they can bring back our door once their door was installed. The second part of the agreement that we talked over the phone was that *** would call Revdex.com and let you guys know that we came to an agreement. Of course he said he would email and call you guys, but I am not sure if he did. I know we have 6 more days left to respond, but do I just type in the response what I am telling you now? I have emails of our conversations that we came to an agreement. How do I go about resolving this and how would I add emails as proof? What do I need to do to?
Thank You
After multiple attempts to have Surplus repair the door, with my customer taking off work each time, only for no one to call or show up, then responding to the complaint with an attempt to have it removed theirselves by stating I am not the customer... I will ONLY agree to remove the complaint once final resolution is achieved door returned and refund fully given.
Surplus has given me no reason to trust anything they say will they do, basing off the track record of events in this entire ordeal, and they will be treated as such until this is over.
As soon as the door is returned and refund fully returned to me, I will remove the complaint.
Mr., what is being offered is the same agreement we had. The customer wanted a full refund, and 12-14 weeks to get a new door. I told the homeowner that we would give them a full refund and the 12-14 weeks they needed to get a new door installed. Once they brought our door back in good condition (meaning NO more damage to what it was last when we had Mr. Willie go out there) and we will refund the money back. I am wondering how you will be keeping the complaint open, when Revdex.com doesn't wait that long for responses. We offered to refund the door in full, once the door is back to us and in good condition. We have offered 2 solutions and you chose the one that involves us having to wait 12-14 weeks, and once you return the iron door in good condition, we will refund the full amount. I have a written agreement of what you have and Surplus Building Materials agreed upon and the terms of that agreement. Attached is the written agreement, if you agree to it, sign it and send it via email to ***@sbmtx.com, then give me a call to discuss. Thank You.
(The consumer indicated he/she ACCEPTED the response from the business.)
Ok, I have spoken with one of the Revdex.com agents and I will close the claim with them with the standing agreement between us. As soon as their new door is installed, I'll bring this one to you
Company will not release the manufacturer information related to the purchased doors so we can contact the manufacturer about a claim.
We purchased RH Fiberglass Full Mini Blind French Doors 72"x 80" stock #XXXXX for $545 on 2/4/17. We recently noticed that the windows in the doors started leaking through to the inside of our house. I called on 3/28/18 to request the name of the manufacturer and Jay (Store manager) said he was not able to release that information. I asked three times for the name of the manufacturer but the door manager Willie *** will not release that information.
I would like to know the manufacturer name of the doors I purchased. If they cannot give me that information, I would like a refund of the purchase price of $545.
On 3/28, Jay, our store manager, provided the name of the supplier as well as offered to have someone come out and fix the issue with the door at our expense. Our store manager was told that the customer would consult with her husband and give us a call back. We have not received the call back yet.
In our business, we do not always have the manufacturer's information. Some of the items we buy direct and some we buy through a third party. Third parties would often not release the name of the manufacturer since that would negate the need for their services. We buy many items without brands and, therefore, there is not a web site or a manufacturers name for us to release.
This item was purchased 1 year ago and did not have a warranty. However, we did offer to have someone come out and fix the issue, if possible. Perhaps this was filed before the phone call conversation with the store manager.