Surplus Solutions, LLC

To my email inquiry on the functional status of the product (Biomek FXp liquid handling automation system), Surplus Solutions, LLC specifically addressed that the product is FULLY FUNCTIONAL (email correspondences submitted; 1_Product inquiry and advertisement.pdf). Thus, we paid the business the total $12,200 for the product on August 3 (Receipt submitted; 2_Receipt.pdf). We received the product on September 23. However, in contrast to the business's assertion that the product is fully functional, we found that the product is completely out of order, couldn't be operational at all, and had multiple apparent structural damages (Product test images submitted; 3_Product is OUT-OF-ORDER.pdf). We further found that the internal electrical circuit boards were burnt-out (Image submitted; 4_Burnt-out-electric-circuit-board.pdf). We asked the business for a refund and to ship the product back on their own. The business first counter-proposed to us that they would replace it with another product in their inventory, but didn't answer my inquiry whether it's functional or not. Hence, I asked them for a refund again. But now the business refused it because they said "it's sold as it is" (Email correspondences submitted; 5_Business knowingly sold OUT-OF-ORDER product but refuses to refund.pdf). Now I believe they scammed us to sell the OUT-OF-ORDER product with ill-intended advertisements.