Surrey Court Apartments

Unfortunately we uphold the lease agreement that was signed upon moving in which clearly states a written thirty (30) day notice to vacate must be provided in order for a tenant to receive a refund of their depositIt is a tenant's responsibility to know and understand the terms of their lease agreement The apartment was continuously baited to treat for a pest issue, and the office was never informed of any damage to a televisionAgain, we are sorry if Ms [redacted] was dissatisfied with her stay at Surrey Court Apartments, but we will not be refunding the security deposit per the terms of the lease agreement

It is stated in the terms of the lease that a written thirty (30) day notice to vacate is required in order for a tenant to receive a refund of their security deposit; regardless of their lease expiring and having received a renewal noticeMs [redacted] came into the office approximately mid February to inform us she would be vacating the apartmentAt that time she was not informed that she would forfeit her deposit because that term is clearly outlined in the original lease agreementIn regards to having an issue with maintenance entering the apartment without prior notice being given to Ms***, it is stated in the lease agreement that if a tenant requests a maintenance work order maintenance will address the issue regardless of the tenant being home; we do not schedule maintenance work with tenantsIt also states in the lease that maintenance can enter an occupied unit without any prior notice in the event of an emergency or to complete necessary maintenance to the unit/buildingI am sorry if Ms [redacted] was dissatisfied with her stay at Surrey Court Apartments, but per the terms of the lease agreement that she signed we will not be refunding her the $security deposit that was placed down prior to moving into apartment [redacted] *

Robot Arms LLC dba Surrey CtAptshas received Ms*** ***'s complaint of not understanding why she's been charged $late fee. Ms*** is correct in the fact that the rental drop box was checked on 1/5/at 4:26pm, however our office remained open until 4:30pm. During this
minute window our office door was open & no one came in or placed anything in the rental drop boxMs*** did call our office and requested to speak with me however at the time I was unable to take her callMy assistant, ***, took a message and informed Ms*** that I would call her backDue to previous appointments and meetings I was unable to return Ms***'s call that day; however a letter was sent to Ms*** explaining why she was being charged late fees. In the letter I did inform Ms*** to bring her rental payments into our office and request a receipt so that she can have it documented that payments are on timeMs***'s request to have the late fees waived has been denied. Had this been the first time Ms*** was late with her rent Robot Arms LLC would be willing to waive the late fee as a one time courtesy however Ms*** has paid her rent late four times

Complaint: [redacted]
I am rejecting this response because:
I understand that maintenance men were allowed to come into my apartment without prior notice but I do know that it is against some type of law/policy that they do not leave a note to inform the tenant. Also the fact that I lived in a roach infested apartment for 7 months before the office truly did anything about it. The roaches cost me money by burning up my tv because they burrowed into the back of it. And the women in the office continued to tell me that the roach problem was taken care of. I feel like I was lied to the entire time I lived there. Also, who remembers exactly what is in their lease? The women in the office know it by heart because it's what they deal with every day. I work full time and go to college full time; the fact that I remembered where my lease was is a feat. I still think that the notice I recieved should have reminded me to write out the notice stating I was going to vacate and the fact that when I informed [redacted] face to face, I wasn't blatantly lied to but, I was lead to believe that my coming into the office and informing them was enough.
Sincerely,
[redacted]

Unfortunately we uphold the lease agreement that was signed upon moving in which clearly states a written thirty (30) day notice to vacate must be provided in order for a tenant to receive a refund of their deposit. It is a tenant's responsibility to know and understand the terms of their lease agreement.  The apartment was continuously baited to treat for a pest issue, and the office was never informed of any damage to a television. Again, we are sorry if Ms. [redacted] was dissatisfied with her stay at Surrey Court Apartments, but we will not be refunding the security deposit per the terms of the lease agreement.

It is stated in the terms of the lease that a written thirty (30) day notice to vacate is required in order for a tenant to receive a refund of their security deposit; regardless of their lease expiring and having received a renewal notice. Ms. [redacted] came into the office approximately mid February...

to inform us she would be vacating the apartment. At that time she was not informed that she would forfeit her deposit because that term is clearly outlined in the original lease agreement. In regards to having an issue with maintenance entering the apartment without prior notice being given to Ms. [redacted], it is stated in the lease agreement  that if a tenant requests a maintenance work order maintenance will address the issue regardless of the tenant being home; we do not schedule maintenance work with tenants. It also states in the lease that maintenance can enter an occupied unit without any prior notice in the event of an emergency or to complete necessary maintenance to the unit/building. I am sorry if Ms. [redacted] was dissatisfied with her stay at Surrey Court Apartments, but per the terms of the lease agreement that she signed we will not be refunding her the $300 security deposit that was placed down prior to moving into apartment [redacted]

Complaint: [redacted]
I am rejecting this response because:The notice should remind your tenants of the 30 day written note policy. And with all the issues I have had while living there I never felt like my problems even mattered to the office. There's no proof that the apartment was treated until a very nice gentleman came to do it while I was there. Which was in September, 7 months into my lease. Anyone who ever came into my apartment never left a note which is mandatory when in a rental agreement. If the apartment was treated continuously then why did I still see roaches daily? When I was told that the bait would only cause them to come out for a couple of days and then I would no longer see them. So informing the office about my television would have been moot with the experience I had dealing with the office. I would like to recieve the $300 deposit back for living in a cockroach infested apartment for 7 months after being lied to. I believe that I am owed that much.
Sincerely,
[redacted]