Hello, We have refunded the *** family the $that was requested for the purchase into the Travel Club Please let us know if we can further assist Thank You,
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ The [redacted] , first purchase with Grand Crowne contract XXXXXXX was canceled in defaultContract XXXXXXX was purchased 6/14/Grand Crowne reviewed owners information and we have record that 5/the [redacted] called to see what they paid for their timeshare, information was givenOur timeshares have increased in value, we sell the units for a different price this year compared to We apologize that the resale company you contacted did not give you a price that was agreed uponResale companies have their rules and regulations on what can be done, this in no way is a reflection on Grand Crowne ResortsWe apologize if your experience during your last visit was unpleasant, we have sent your information over to your association [redacted] they manage your association, they handle all reservations, check in, maintenance fees, housekeeping and the landscaping of your facility Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) GCR's statement that our first purchase was cancelled in default is a blatant lieGCR misrepresented the location and condition of our initial timeshare purchase with them so we cancelled the contract well within the allowable timeframeGCR representatives then contacted us offering a 'better deal' for a timeshare at the GCR building #locationThe only reason we purchased the timeshare was we were told the value (what we could receive if/when we sold it) of our timeshare would increase 2-3% annuallyThat meant our bi-annual maintenance fees would cover the cost of our using the unit on the even years, and our initial purchase price was at least protected and likely increaseWe have now learned the resale value of the timeshare is virtually zeroWe feel GCR knowingly lied to us and misrepresented the value of the timeshare to us as senior citizensAdditionally I have sent two emails to [redacted] Toussaint-General Manager of [redacted] with no responseWe respectfully resubmit our request to be repaid our initial purchase price of [redacted] since GCR's response to the complaint is "our timeshares have increased in value"Refund our money and resell to someone else, we will gladly end our relationship with GCRThank you Final Business Response / [redacted] (1000, 13, 2015/06/17) */ Grand Crowne when they sold the membership to the [redacted] , the sales associates were honest with the information indicated in the presentationAs Grand Crowne does not have record when the [redacted] called to see about buyback, rules and laws have changed since again from the legal aspect of the [redacted] contract ithe issues with reservations, unit stay does not fall under Grand Crowne as an issue to resolveThe [redacted] association is owned by [redacted] and I understand he has sent information to [redacted] if [redacted] is not answering we suggest the [redacted] file a complaint against [redacted] if Grand Crowne had access to the inventory to make reservations we would be happy to assistGrand Crowne will be happy to buy back the [redacted] timeshare for [redacted] Owner also has the option to put their points into the Grand Crowne rental program to earn moneyPlease let Grand Crowne know what is decided on the buyback offer Final Consumer Response / [redacted] (2000, 21, 2015/09/10) */ We have 'settled' our complaint with GCR by accepting their offer of [redacted] This has been a very expensive [redacted] loss) lesson learned about purchasing time shares, especially with GCRWe have learned that you can purchase for a lot less money, timeshares from resellers, instead of from the original issuer, in this case GCRWhen attending any sales pitch, get their claims of future values in writingWe will never own a time share again
Initial Business Response / [redacted] (1000, 9, 2015/05/27) */ Grand Crowne Resorts does have a buyback or resale program, we will be happy to take the ***' timeshare back for hardship reasonsHowever, Grand Crowne does not manage the ***'annual dues, this is managed by [redacted] will not cancel owners contract unless the maintenance fees are paidOnce the maintenance fees are current, we will send the ***' the proper documents to sign and return to cancel their timeshare purchase
Yes, it has been since July 7, that I signed a Discover the Dream contract with Surrey Vacation Resortswith the understanding that there would be alternatives to Mexico vacationsall over the world they said I had called later to ask why only Mexico came up as available sites and asked for my $backThe manager who had signed the contract is [redacted] L [redacted] and the rep is [redacted] not even full namesThe LP# is XXXX X-X wk 15#Nothing ever happened in my favor after having spoken with them, thinking a check would come in the mail I am missing $through fraud
Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ [redacted] Group will extend a cancellation with refund to this owner, we are preparing the documentation to sendThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the resolution as offered for full refund of all monies paid
Initial Business Response / [redacted] (1000, 9, 2015/11/11) */ Capital Resorts Group has issues the credit back to the [redacted] 's credit card for the It should show up on thier credit card with in a few days Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) HAVE not received $refund on credit card as of Nov18,Called said credit card November 18the at 8:45pmNo refund yetThey can issue check to our mailing address on file for complaint for $This also acceptable Final Business Response / [redacted] (4000, 18, 2015/12/16) */ Final Consumer Response / [redacted] (2000, 20, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I last checked my credit card 12/or 12/and there was no refundToday I checked my credit cardscard after receipt of your letter and Yes we have been refundedWe truly appreciate all your diligence and timeliness in this matter that has persisted since January Thanks everyone and Merry Christmas
Initial Business Response / [redacted] (1000, 5, 2016/04/18) */ We will offer a cancellation of contract #via Mutual Release with no refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I haven't received any information from the company revoking the contractOnce I receive the cancellation I will change my response to accepted Final Consumer Response / [redacted] (4200, 11, 2016/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received the mutual release and it is signed and sent requesting a signature once it has been deliveredOnce it's received and this is removed with no negative marks on my credit report I'll update this to accept Final Business Response / [redacted] (4000, 9, 2016/04/25) */ We are sending out Mutual Release to this owner to cancel her ownershipKristin
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Capital sent out legal forms in the mail to the [redacted] household for them to sign and return, once we have those forms back owners information is sent over to accounting for a refundTo date we have not received an forms back Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 6/we have not received the legal forms to sign and returnWe continue to get bills from [redacted] the card that we used for the required down paymentCapital Resorts continue to take out the mandatory automatic checking each monthWhat happens now? Is there something more we need to do? Thanks, [redacted] and [redacted] Final Business Response / [redacted] (4000, 14, 2015/06/22) */ ***Document Attached [redacted] Final Consumer Response / [redacted] (2000, 16, 2015/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ After reviewing the information outlined in the letter, Capital Resorts Group will cancel and refund the 1,back to the Marshall's if they except this offer we will send the proper documents to have signed and returned
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/08/17) */ Hello, We have received your concerns and are presently looking into finding a resolution Thank You, Compliance Department Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) OkWe will be awaiting your response
Initial Business Response / [redacted] (1000, 12, 2015/05/20) */ Grand Crowne Resorts Attorney is involved with the above company and has spoken to a representative at the Embassy SuiteThe company is suppose to remove their complaint from the Revdex.com site
Initial Business Response / [redacted] (1000, 5, 2016/08/11) */ Hello, We have received your concerns and are presently looking into finding a resolution Thank You, Compliance Department Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/09/01) */ I do not want this case closedThere has been no resolution
Initial Business Response / [redacted] (1000, 9, 2015/07/14) */ Grand Crowne Resorts has sent the appropriate documents to the credit bureau to make sure Ms***'s credit is not ruinedIf you need anything further please let us know Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of right now Im looking at my most recent credit report and it say that I am more then a days past dueThis account has not been closed I no longer do business with this company and owe them nothing but they refuse to close the account more then months later Final Business Response / [redacted] (4000, 31, 2015/07/31) */ This was fixed by Equiant, however, it may take a few weeks for the major credit bureaus to pick up and reflect the revision on the consumers credit report Regards, [redacted] Final Consumer Response / [redacted] (4200, 33, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This statement says nothing about them closing my accountAlso this company has told me this very same thing by a lady named [redacted] days ago
Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ After speaking to Interval International / Grand Crowne Resorts Club, the place where all reservation are booked, this office is located in Orlando Florida This is the statement I received: They have booked various things through Interval, but specific to in the club and PF, here is some activityLooks like they either call too late or when they call early they only want a few nights so they are outside the lead time and don't want to do the booking through Interval They called Feb 6th, to book Pigeon Forge Feb 23rd, Called last August for PR but didn't have the dates Called Nov 2104, we offered a unit in the area but they decided not to book and call later Called Oct XX XXXX for PF, wanted nights GSM and some options via Interval but they didn't bookSaid would call backThey were outside lead time for a few nights at PF Feb they were already staying at PF and a night was added last night by [redacted] to extend their stayI think she did this all through Owner Services Feb wanted Sep for a few nights PF but outside lead time Aug XX XXXX wanted PF for 1st Week Sept 2011, not avail With all the activity Interval has supplied the ***'s with their timeshare, Grand Crowne does not find merit to cancel the contract with a refundWe can offer a deed back if they wish to just be let out of the contract Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) What do you mean offer a deed back? The property is paid for with the exception of paying maintenance fees! You still haven't addressed the promises that your salesperson made! What does "charter member" mean? You are way behind the schedule they told us about when we purchased this ownershipI understand not being able to book in Septas it is a very busy timeIt's all the other times that stand outWe had to use Interval along w/fees to stay in the area but we still couldn't get booked for Lodges! It's a shame you do business that wayI have yet to call the TennReal estate commission as I was waiting for your responseWhat about your sales practices? Are you still making promises? Why can't you be up front and tell people that you won't be able to get their dates in most cases for several years after you purchaseIn the mean time you will still be making your maintenance payments even tho you can't stay on site! As far as the bookings go, we were told, in the sales presentation, to use short stays to maximize our points and yet we cannot even stay "a few nights." I think the Tenn real estate commission or whoever governs this type of business should make surprise visits to see what is being promised in these sales presentationsQuite misleading people Final Business Response / [redacted] (4000, 11, 2016/02/19) */ Grand Crowne offer's deeds back for owners who just want to give their property back to the company, this is practice for companies to offer this service especially if owners have used the membership to vacationWe apologize if this was not an option for you and your familyThe Charter Membership allows owners to have more flexibility of booking vacations farther in advance than one yearEach point value has certain benefits associated to their point packageIf you would like to visit one of our properties to have an agent help you understand the value and what you can do, we will be happy to offer you a 3/stay at any Grand Crowne/ Capital propertyAll Grand Crowne inventory is managed with Interval International, they make all reservations for Grand Crowne OwnersPigeon Forge is a desirable area, this is the first I have heard you have not been able to book a vacation to Pigeon Forge, the owner services department will be happy to book a vacation for you; what dates are you looking for? We are very sorry if you felt mis-lead my our sales associatesGrand Crowne has verification officers in place that go over all aspects of your membership before you leave the sales site, our documents cover a wide range of your benefitsSince you have had usage with the membership, we can offer cancellation and offer you 2,since you did not want to participate in the deed back programPlease let us know what else we can do to assist you with your membership Final Consumer Response / [redacted] (4200, 13, 2016/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont feel this is reasonableWe paid over for this packageThis will just be added to your inventory to sell at a higher priceAt least that is how it was presented to usI was looking for a stay Feb and could not get it thru Grand Crowne but onTravelosity, or another of that kind we could have rented for over per nightWe are owners and can't stay but can rent for more moneyWhat is the benefit of being an ownerI'm beyond frustrated at this pointWe will accept and get out of ownership without maintenance fees
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ In a recent special meeting of the Board of Directors to discuss the current financial status of the Association, the Board approved the need and implementation of a special assessment to address the current revenue gap that existsTo explain this a bit further, the resort management of your property calculates all of the upcoming year's expenses, submits the budget for the Board to approve then assesses the Owner base for the annual billingThis regular assessment is also known as your maintenance feeIn the situation that there is an unexpected Should there occur a material difference between the planned expenses and the maintenance fees collected , a special assessment must be levied to solve this differenceThey can occur for a variety of reasons, such as an unplanned, unexpected expense or, as is the current situation, an unexpected delinquency in the Owner payments In fielding many questions since this assessment, we would like to address a few common inquiriesFirstly, this special assessment not paying for another Owner's maintenance feeShould any Owner fail to meet their financial obligations, they will lose ability to use their OwnershipShould that period extend pass a point of being a collectable amount, it would later escalate to a foreclosure so that the property can be resold to a new dues paying OwnerSecondly, we are often asked on the chances of reoccurrenceDue to the very nature of this type of assessment, it is to cover unplanned or unexpected deficits, so we would not be able to say if there would or would not be any special assessments in the futureThat being said, this assessment has been levied with the pure intention to close the existing gap and bring the Association into good financial standingAn Association in good financial standing would have very rare need of a special assessmentLastly, we would like to clarify the role of [redacted] Resorts in your OwnershipAs the property manager, your Board of Directors has contracted [redacted] Resorts Management to execute the role of managing your accounts and assist in the financial affairs of the AssociationThis means that maintenance fees and special assessments are facilitated by [redacted] Resorts to ensure that money is received by property management and keeps your property operating and maintains the value of what you own We welcome any additional questions on the assessment and [redacted] Resort's role in its levy and collection efforts [redacted] Resorts Management agents are available to discuss the payment options available to youOn your enclosed statement, you will find the details on the amount, methods of payment, and contact information We do offer a rental program that can be used for a monetary payoutA vacation specialist would be happy to get you started by assisting you with filling out a rental contract and explaining how the program worksAdditionally, you may use social media outlets such as EBay and Craigslist for resale optionsWe would like to assist you in any way possible to help you get the most out of your ownership, please contact us for any questions or assistance We can offer a deed back, we can send the proper documents to sign for the timeshare can just be relinquished Please let us know what is decided
Initial Business Response / [redacted] (1000, 23, 2016/08/18) */ Hi, In reviewing this complaint we see that the [redacted] family owns at Surrey Vacation Resorts, Incd/b/a Grand Crowne Resorts, not [redacted] ResortsThis complaint will have to be revised against Surrey, contact info would be through *** [redacted] , [redacted] @gcrVacations.com or contact [redacted] for billing Thank you [redacted] Resorts Final Business Response / [redacted] (1000, 33, 2016/08/23) */ Hello, In reviewing this complaint we see that the [redacted] family is an owner at Surrey Vacation Resorts, Incd/b/a Grand Crowne Resorts, not [redacted] ResortsThis complaint will have to be revised against Surrey, contact info would be through [redacted] , [redacted] @gcrVacations.com or contact [redacted] for billing Thank you
Initial Business Response / [redacted] (1000, 9, 2016/05/17) */ We have already been in contact with Mr [redacted] , asking for documentation on the bankruptcyMr has provided since the date of this complaint and this issue is in the process of being resolved
Initial Business Response / [redacted] (1000, 10, 2015/08/31) */ Capital Resorts apologizes for the delay with sending out the guest cruise certificate, the certificate has gone out in the mail today overnight, they will have in their possession tomorrow Final Business Response / [redacted] (4000, 13, 2015/08/31) */ Need to retract the previous responseWe call the guest to verify the address etc, as our records indicated we sent the certificate outPer conversation with guest this morning they received their certificate in the mail
Hello, We have refunded the *** family the $that was requested for the purchase into the Travel Club Please let us know if we can further assist Thank You,
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ The [redacted] , first purchase with Grand Crowne contract XXXXXXX was canceled in defaultContract XXXXXXX was purchased 6/14/Grand Crowne reviewed owners information and we have record that 5/the [redacted] called to see what they paid for their timeshare, information was givenOur timeshares have increased in value, we sell the units for a different price this year compared to We apologize that the resale company you contacted did not give you a price that was agreed uponResale companies have their rules and regulations on what can be done, this in no way is a reflection on Grand Crowne ResortsWe apologize if your experience during your last visit was unpleasant, we have sent your information over to your association [redacted] they manage your association, they handle all reservations, check in, maintenance fees, housekeeping and the landscaping of your facility Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) GCR's statement that our first purchase was cancelled in default is a blatant lieGCR misrepresented the location and condition of our initial timeshare purchase with them so we cancelled the contract well within the allowable timeframeGCR representatives then contacted us offering a 'better deal' for a timeshare at the GCR building #locationThe only reason we purchased the timeshare was we were told the value (what we could receive if/when we sold it) of our timeshare would increase 2-3% annuallyThat meant our bi-annual maintenance fees would cover the cost of our using the unit on the even years, and our initial purchase price was at least protected and likely increaseWe have now learned the resale value of the timeshare is virtually zeroWe feel GCR knowingly lied to us and misrepresented the value of the timeshare to us as senior citizensAdditionally I have sent two emails to [redacted] Toussaint-General Manager of [redacted] with no responseWe respectfully resubmit our request to be repaid our initial purchase price of [redacted] since GCR's response to the complaint is "our timeshares have increased in value"Refund our money and resell to someone else, we will gladly end our relationship with GCRThank you Final Business Response / [redacted] (1000, 13, 2015/06/17) */ Grand Crowne when they sold the membership to the [redacted] , the sales associates were honest with the information indicated in the presentationAs Grand Crowne does not have record when the [redacted] called to see about buyback, rules and laws have changed since again from the legal aspect of the [redacted] contract ithe issues with reservations, unit stay does not fall under Grand Crowne as an issue to resolveThe [redacted] association is owned by [redacted] and I understand he has sent information to [redacted] if [redacted] is not answering we suggest the [redacted] file a complaint against [redacted] if Grand Crowne had access to the inventory to make reservations we would be happy to assistGrand Crowne will be happy to buy back the [redacted] timeshare for [redacted] Owner also has the option to put their points into the Grand Crowne rental program to earn moneyPlease let Grand Crowne know what is decided on the buyback offer Final Consumer Response / [redacted] (2000, 21, 2015/09/10) */ We have 'settled' our complaint with GCR by accepting their offer of [redacted] This has been a very expensive [redacted] loss) lesson learned about purchasing time shares, especially with GCRWe have learned that you can purchase for a lot less money, timeshares from resellers, instead of from the original issuer, in this case GCRWhen attending any sales pitch, get their claims of future values in writingWe will never own a time share again
Initial Business Response / [redacted] (1000, 9, 2015/05/27) */ Grand Crowne Resorts does have a buyback or resale program, we will be happy to take the ***' timeshare back for hardship reasonsHowever, Grand Crowne does not manage the ***'annual dues, this is managed by [redacted] will not cancel owners contract unless the maintenance fees are paidOnce the maintenance fees are current, we will send the ***' the proper documents to sign and return to cancel their timeshare purchase
Yes, it has been since July 7, that I signed a Discover the Dream contract with Surrey Vacation Resortswith the understanding that there would be alternatives to Mexico vacationsall over the world they said I had called later to ask why only Mexico came up as available sites and asked for my $backThe manager who had signed the contract is [redacted] L [redacted] and the rep is [redacted] not even full namesThe LP# is XXXX X-X wk 15#Nothing ever happened in my favor after having spoken with them, thinking a check would come in the mail I am missing $through fraud
Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ [redacted] Group will extend a cancellation with refund to this owner, we are preparing the documentation to sendThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the resolution as offered for full refund of all monies paid
Initial Business Response / [redacted] (1000, 9, 2015/11/11) */ Capital Resorts Group has issues the credit back to the [redacted] 's credit card for the It should show up on thier credit card with in a few days Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) HAVE not received $refund on credit card as of Nov18,Called said credit card November 18the at 8:45pmNo refund yetThey can issue check to our mailing address on file for complaint for $This also acceptable Final Business Response / [redacted] (4000, 18, 2015/12/16) */ Final Consumer Response / [redacted] (2000, 20, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I last checked my credit card 12/or 12/and there was no refundToday I checked my credit cardscard after receipt of your letter and Yes we have been refundedWe truly appreciate all your diligence and timeliness in this matter that has persisted since January Thanks everyone and Merry Christmas
Initial Business Response / [redacted] (1000, 5, 2016/04/18) */ We will offer a cancellation of contract #via Mutual Release with no refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I haven't received any information from the company revoking the contractOnce I receive the cancellation I will change my response to accepted Final Consumer Response / [redacted] (4200, 11, 2016/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received the mutual release and it is signed and sent requesting a signature once it has been deliveredOnce it's received and this is removed with no negative marks on my credit report I'll update this to accept Final Business Response / [redacted] (4000, 9, 2016/04/25) */ We are sending out Mutual Release to this owner to cancel her ownershipKristin
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Capital sent out legal forms in the mail to the [redacted] household for them to sign and return, once we have those forms back owners information is sent over to accounting for a refundTo date we have not received an forms back Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 6/we have not received the legal forms to sign and returnWe continue to get bills from [redacted] the card that we used for the required down paymentCapital Resorts continue to take out the mandatory automatic checking each monthWhat happens now? Is there something more we need to do? Thanks, [redacted] and [redacted] Final Business Response / [redacted] (4000, 14, 2015/06/22) */ ***Document Attached [redacted] Final Consumer Response / [redacted] (2000, 16, 2015/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ After reviewing the information outlined in the letter, Capital Resorts Group will cancel and refund the 1,back to the Marshall's if they except this offer we will send the proper documents to have signed and returned
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/08/17) */ Hello, We have received your concerns and are presently looking into finding a resolution Thank You, Compliance Department Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) OkWe will be awaiting your response
Initial Business Response / [redacted] (1000, 12, 2015/05/20) */ Grand Crowne Resorts Attorney is involved with the above company and has spoken to a representative at the Embassy SuiteThe company is suppose to remove their complaint from the Revdex.com site
Initial Business Response / [redacted] (1000, 21, 2016/07/06) */
Initial Business Response / [redacted] (1000, 5, 2016/08/11) */ Hello, We have received your concerns and are presently looking into finding a resolution Thank You, Compliance Department Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/09/01) */ I do not want this case closedThere has been no resolution
Initial Business Response / [redacted] (1000, 9, 2015/07/14) */ Grand Crowne Resorts has sent the appropriate documents to the credit bureau to make sure Ms***'s credit is not ruinedIf you need anything further please let us know Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of right now Im looking at my most recent credit report and it say that I am more then a days past dueThis account has not been closed I no longer do business with this company and owe them nothing but they refuse to close the account more then months later Final Business Response / [redacted] (4000, 31, 2015/07/31) */ This was fixed by Equiant, however, it may take a few weeks for the major credit bureaus to pick up and reflect the revision on the consumers credit report Regards, [redacted] Final Consumer Response / [redacted] (4200, 33, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This statement says nothing about them closing my accountAlso this company has told me this very same thing by a lady named [redacted] days ago
Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ After speaking to Interval International / Grand Crowne Resorts Club, the place where all reservation are booked, this office is located in Orlando Florida This is the statement I received: They have booked various things through Interval, but specific to in the club and PF, here is some activityLooks like they either call too late or when they call early they only want a few nights so they are outside the lead time and don't want to do the booking through Interval They called Feb 6th, to book Pigeon Forge Feb 23rd, Called last August for PR but didn't have the dates Called Nov 2104, we offered a unit in the area but they decided not to book and call later Called Oct XX XXXX for PF, wanted nights GSM and some options via Interval but they didn't bookSaid would call backThey were outside lead time for a few nights at PF Feb they were already staying at PF and a night was added last night by [redacted] to extend their stayI think she did this all through Owner Services Feb wanted Sep for a few nights PF but outside lead time Aug XX XXXX wanted PF for 1st Week Sept 2011, not avail With all the activity Interval has supplied the ***'s with their timeshare, Grand Crowne does not find merit to cancel the contract with a refundWe can offer a deed back if they wish to just be let out of the contract Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) What do you mean offer a deed back? The property is paid for with the exception of paying maintenance fees! You still haven't addressed the promises that your salesperson made! What does "charter member" mean? You are way behind the schedule they told us about when we purchased this ownershipI understand not being able to book in Septas it is a very busy timeIt's all the other times that stand outWe had to use Interval along w/fees to stay in the area but we still couldn't get booked for Lodges! It's a shame you do business that wayI have yet to call the TennReal estate commission as I was waiting for your responseWhat about your sales practices? Are you still making promises? Why can't you be up front and tell people that you won't be able to get their dates in most cases for several years after you purchaseIn the mean time you will still be making your maintenance payments even tho you can't stay on site! As far as the bookings go, we were told, in the sales presentation, to use short stays to maximize our points and yet we cannot even stay "a few nights." I think the Tenn real estate commission or whoever governs this type of business should make surprise visits to see what is being promised in these sales presentationsQuite misleading people Final Business Response / [redacted] (4000, 11, 2016/02/19) */ Grand Crowne offer's deeds back for owners who just want to give their property back to the company, this is practice for companies to offer this service especially if owners have used the membership to vacationWe apologize if this was not an option for you and your familyThe Charter Membership allows owners to have more flexibility of booking vacations farther in advance than one yearEach point value has certain benefits associated to their point packageIf you would like to visit one of our properties to have an agent help you understand the value and what you can do, we will be happy to offer you a 3/stay at any Grand Crowne/ Capital propertyAll Grand Crowne inventory is managed with Interval International, they make all reservations for Grand Crowne OwnersPigeon Forge is a desirable area, this is the first I have heard you have not been able to book a vacation to Pigeon Forge, the owner services department will be happy to book a vacation for you; what dates are you looking for? We are very sorry if you felt mis-lead my our sales associatesGrand Crowne has verification officers in place that go over all aspects of your membership before you leave the sales site, our documents cover a wide range of your benefitsSince you have had usage with the membership, we can offer cancellation and offer you 2,since you did not want to participate in the deed back programPlease let us know what else we can do to assist you with your membership Final Consumer Response / [redacted] (4200, 13, 2016/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont feel this is reasonableWe paid over for this packageThis will just be added to your inventory to sell at a higher priceAt least that is how it was presented to usI was looking for a stay Feb and could not get it thru Grand Crowne but onTravelosity, or another of that kind we could have rented for over per nightWe are owners and can't stay but can rent for more moneyWhat is the benefit of being an ownerI'm beyond frustrated at this pointWe will accept and get out of ownership without maintenance fees
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ In a recent special meeting of the Board of Directors to discuss the current financial status of the Association, the Board approved the need and implementation of a special assessment to address the current revenue gap that existsTo explain this a bit further, the resort management of your property calculates all of the upcoming year's expenses, submits the budget for the Board to approve then assesses the Owner base for the annual billingThis regular assessment is also known as your maintenance feeIn the situation that there is an unexpected Should there occur a material difference between the planned expenses and the maintenance fees collected , a special assessment must be levied to solve this differenceThey can occur for a variety of reasons, such as an unplanned, unexpected expense or, as is the current situation, an unexpected delinquency in the Owner payments In fielding many questions since this assessment, we would like to address a few common inquiriesFirstly, this special assessment not paying for another Owner's maintenance feeShould any Owner fail to meet their financial obligations, they will lose ability to use their OwnershipShould that period extend pass a point of being a collectable amount, it would later escalate to a foreclosure so that the property can be resold to a new dues paying OwnerSecondly, we are often asked on the chances of reoccurrenceDue to the very nature of this type of assessment, it is to cover unplanned or unexpected deficits, so we would not be able to say if there would or would not be any special assessments in the futureThat being said, this assessment has been levied with the pure intention to close the existing gap and bring the Association into good financial standingAn Association in good financial standing would have very rare need of a special assessmentLastly, we would like to clarify the role of [redacted] Resorts in your OwnershipAs the property manager, your Board of Directors has contracted [redacted] Resorts Management to execute the role of managing your accounts and assist in the financial affairs of the AssociationThis means that maintenance fees and special assessments are facilitated by [redacted] Resorts to ensure that money is received by property management and keeps your property operating and maintains the value of what you own We welcome any additional questions on the assessment and [redacted] Resort's role in its levy and collection efforts [redacted] Resorts Management agents are available to discuss the payment options available to youOn your enclosed statement, you will find the details on the amount, methods of payment, and contact information We do offer a rental program that can be used for a monetary payoutA vacation specialist would be happy to get you started by assisting you with filling out a rental contract and explaining how the program worksAdditionally, you may use social media outlets such as EBay and Craigslist for resale optionsWe would like to assist you in any way possible to help you get the most out of your ownership, please contact us for any questions or assistance We can offer a deed back, we can send the proper documents to sign for the timeshare can just be relinquished Please let us know what is decided
Initial Business Response / [redacted] (1000, 23, 2016/08/18) */ Hi, In reviewing this complaint we see that the [redacted] family owns at Surrey Vacation Resorts, Incd/b/a Grand Crowne Resorts, not [redacted] ResortsThis complaint will have to be revised against Surrey, contact info would be through *** [redacted] , [redacted] @gcrVacations.com or contact [redacted] for billing Thank you [redacted] Resorts Final Business Response / [redacted] (1000, 33, 2016/08/23) */ Hello, In reviewing this complaint we see that the [redacted] family is an owner at Surrey Vacation Resorts, Incd/b/a Grand Crowne Resorts, not [redacted] ResortsThis complaint will have to be revised against Surrey, contact info would be through [redacted] , [redacted] @gcrVacations.com or contact [redacted] for billing Thank you
Initial Business Response / [redacted] (1000, 9, 2016/05/17) */ We have already been in contact with Mr [redacted] , asking for documentation on the bankruptcyMr has provided since the date of this complaint and this issue is in the process of being resolved
Initial Business Response / [redacted] (1000, 10, 2015/08/31) */ Capital Resorts apologizes for the delay with sending out the guest cruise certificate, the certificate has gone out in the mail today overnight, they will have in their possession tomorrow Final Business Response / [redacted] (4000, 13, 2015/08/31) */ Need to retract the previous responseWe call the guest to verify the address etc, as our records indicated we sent the certificate outPer conversation with guest this morning they received their certificate in the mail