Survive-a-Storm Shelters Reviews (6)
To Whom It May Concern:
On July 21, 2014, the President and CEO of the company spoke in length with the customer, *** ***, who has accepted the settlement of $ This issue is now closed If you h ave any more questions, please feel free to give us a
call @ ###-###-####
*** *** ***
Once you purchase a storm shelter, all the friendliness is over. you can call about a complaint but nothing comes out of it, they just don't care. Horrible customer service Dept. Please take heed and buy elsewhere. Oh Yeah, all the good reviews you read is because if you buy a shelter, they will offer you an incentive to give them a good rating. what people would do just for money..:-(
Ms. [redacted] placed a deposit on a shelter last month and the shelter was produced. The sales order presented to Ms. [redacted] (attached) does not mention the...
services of a certified installer. We do not feel our company is in breach of contract, however did refund the $500 to Ms. [redacted] on Friday, October 16th (check #10737).
Our installation team returned to the Ohio area and did service for Mr. [redacted] on August 4, 2014. I believe all issues have been resolved and the complaint should be able to be closed at this time.
[A default letter is provided here which indicates your acceptance of...
the business's response. If you wish, you may update it before sending it.]
The business did come back to my residence and performed the work that they said they were going to do. I was a little apprehensive since it has been along time between visits but then realized that this is a company that wants to make sure the customer gets their issues resolved and they are doing work all over the country. Thank them for following through with their promise!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was completed for me. Work has been completed and this issue is resolved.
I did call this company for get information about the one shelter for my house, [redacted] answer and told me to give 500 dls and they never will take the money from my credit card until they built the shelter, I don't trust her so I was waiting one month and this lady keep calling me and toll me; surviver storm com was very serious company and they never still money, so I did give my number. They take the money from my credit card without my concent, I have six months disputing this money and until now they don't refund my money back, my credit card give up of this dispute, this company is getting rich stilling people money and they send one paper to my credit card company without signature from me I never saw this paper from surviver storm com.I never agree to them to take my money from my credit card and I never sign not paper to them they got my credit card number with lies and I want justice if justice still existing in this world.I pray for get my money back and hopping justice is realThanks[redacted]Feel free to call me any timeGod bless you