We at Sun Ray are sorry that Ms *** is upset, however she is not missing anything she turned in to usOn the day Ms***'s garments were due to be ready to pick up she came to our Hamilton Road location before the time we had promised the bundles would be readyThe customer service
representative was in the process of readying the bundles for customer pick upBecause Ms*** was early the CSR put all other customer's things aside to work soley on readying Ms***'s bundlesWe are a customer service oriented business and we always do our best to accomodate the customerWe feel sure that Ms*** had all of her articles when she left our store except one ticket that was not ready to pick up that day and would be ready the next afternoonEven though we are confident we did nothing wrong we would like to offer Ms*** $dollars in free cleaning because of this unfortunate misunderstandingPlease ask her to contact me at the main office and I will be hapopy to arrange it for her at the location of her choice.
Sincerely,
*** ***
Office Manager
Sun Ray Cleaners
###-###-####
Dear Revdex.com,
Thank you for sending us complaint #[redacted].
Premier Parking and also now Premier Parking dba Car Park
works diligently to provide quality customer service as we strive to insure that
all customers can reflect upon a pleasant parking experience when parking in
one of our lots....
The lot in which the complainant was in is separated by [redacted]
Avenue. The separation of the lots by a street should indicate that the
complainant was in a different lot. There is also a separate payment meter on
this lot. Please see attached pics taken
from [redacted] Avenue showing the separation of the lots.
The complainant states that his/ her request to dispute this
violation received no response. We strive to respond to all requests/ customer
needs. All Premier parking lot meters have the [redacted] VA office # posted so
all customers may call the [redacted] office with any parking needs/ questions. In addition all violations issued contain the attached
information card in the violation envelope.
All violations paid within 14 days are discounted by $15,
allowing for payment in full of $25.
After extensive review of this dispute we find this
violation to be valid and as such payment is due and payable in full; however
due to this unfortunate and unintentional incident Premier Parking will accept the
$20 referenced as payment in full.
With kindest regards,
Premier Parking
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for successfully
contacting Premier Parking. I do not
accept the firm’s response and I am not satisfied with the outcome.
Please see the attached
pictures, downloaded from Google Earth.
Photo “lot_01” shows the two signs that I read that were the only signs
I passed entering and exiting the lot in question, identified with circle 1 and
circle 2. Photo “lot_02” shows the same
sign in circle 2 and where I parked in circle 3. The two cars with Xs on them were not there
and I entered the lot following the big white arrow painted on the ground
between those two parking spaces. The
two additional images taken with my phone show the only signage that I saw at
or near this entrance to the lot. I read
the signs, I was trying to figure out how to pay for parking, when I figured
out that parking was free on Saturday until 4PM.
If this is permitted to
stand, Premier parking should be required to either: a) close the entrance
which “borrows” nearby, yet incorrect signage, or b) post their OWN sign clearly
indicating that it is a separate lot and has a different payment
structure. As you can plainly see in
photo lot_01, the pavement surface is continuous and the only thing separating
the lots are the actual parking spaces.
Regards,
[redacted]
We at Sun Ray are sorry that Ms *** is upset, however she is not missing anything she turned in to usOn the day Ms***'s garments were due to be ready to pick up she came to our Hamilton Road location before the time we had promised the bundles would be readyThe customer service
representative was in the process of readying the bundles for customer pick upBecause Ms*** was early the CSR put all other customer's things aside to work soley on readying Ms***'s bundlesWe are a customer service oriented business and we always do our best to accomodate the customerWe feel sure that Ms*** had all of her articles when she left our store except one ticket that was not ready to pick up that day and would be ready the next afternoonEven though we are confident we did nothing wrong we would like to offer Ms*** $dollars in free cleaning because of this unfortunate misunderstandingPlease ask her to contact me at the main office and I will be hapopy to arrange it for her at the location of her choice.
Sincerely,
*** ***
Office Manager
Sun Ray Cleaners
###-###-####
Dear Revdex.com,
Thank you for sending us complaint #[redacted].
Premier Parking and also now Premier Parking dba Car Park
works diligently to provide quality customer service as we strive to insure that
all customers can reflect upon a pleasant parking experience when parking in
one of our lots....
The lot in which the complainant was in is separated by [redacted]
Avenue. The separation of the lots by a street should indicate that the
complainant was in a different lot. There is also a separate payment meter on
this lot. Please see attached pics taken
from [redacted] Avenue showing the separation of the lots.
The complainant states that his/ her request to dispute this
violation received no response. We strive to respond to all requests/ customer
needs. All Premier parking lot meters have the [redacted] VA office # posted so
all customers may call the [redacted] office with any parking needs/ questions. In addition all violations issued contain the attached
information card in the violation envelope.
All violations paid within 14 days are discounted by $15,
allowing for payment in full of $25.
After extensive review of this dispute we find this
violation to be valid and as such payment is due and payable in full; however
due to this unfortunate and unintentional incident Premier Parking will accept the
$20 referenced as payment in full.
With kindest regards,
Premier Parking
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for successfully
contacting Premier Parking. I do not
accept the firm’s response and I am not satisfied with the outcome.
Please see the attached
pictures, downloaded from Google Earth.
Photo “lot_01” shows the two signs that I read that were the only signs
I passed entering and exiting the lot in question, identified with circle 1 and
circle 2. Photo “lot_02” shows the same
sign in circle 2 and where I parked in circle 3. The two cars with Xs on them were not there
and I entered the lot following the big white arrow painted on the ground
between those two parking spaces. The
two additional images taken with my phone show the only signage that I saw at
or near this entrance to the lot. I read
the signs, I was trying to figure out how to pay for parking, when I figured
out that parking was free on Saturday until 4PM.
If this is permitted to
stand, Premier parking should be required to either: a) close the entrance
which “borrows” nearby, yet incorrect signage, or b) post their OWN sign clearly
indicating that it is a separate lot and has a different payment
structure. As you can plainly see in
photo lot_01, the pavement surface is continuous and the only thing separating
the lots are the actual parking spaces.
Regards,
[redacted]