Sushiya

My name is [redacted] and I am the owner of Sushiya located on Center Dr#San Marcos, CA I am responding to the Revdex.com Complaint ID: [redacted] I understand that it has been some time since the complaint was filed, but I would like to address the customer's complaint and how the situation was handledThe customer's complaint was filed on May 27,The customer reported to the San Diego Health DepartmentAs protocol, the health department came the day after to inspect my restaurantThe inspection date was June 1, We received an A grade of 98%All of our food prep, handling, cooking, and storing were up to code and without any violationAs per our restaurant's policy, if a customer orders and consumes our food and reports a foodborne illness, we cannot immediately admit fault unless we can agree beyond a reasonable doubt that we are the sole causeThere are many factors that can cause a customer to feel sick, whether it is other food that they have consumed in the same day, any food-related allergies he or she may have that can cause unfavorable reactions, etcSo when a customer reports that they got sick specifically from our food, we take the matter very seriously, but cautiouslyWe asked that the customer bring in a doctor's note to prove that it was our establishment's food that caused the illnessWe would have undeniable, concrete proof that we could submit through our insurance to cover any damages such as medical bills or grievances to the customerHowever, the customer insisted only for a refundWe could not offer a refund because that would admit faultIt does not matter who the customer is, we always ask for a doctor's noteOur restaurant has been open for years and this is the first time receiving a foodborne illness related complaintWe understand it was in the customer's best interest to report this incident to the health department, but our high grade proves we maintain a clean working facilityOur Sushi chefs have over years of working experience and understand the importance of cleanliness and health safetyWe only work with certified suppliers, because we know that sushi can be a high risk food when not prepared safelyWe understand that the customer was disappointed with the employee she spoke to on the phone, and for that I apologize and will address to my staffAgain, I acknowledge the length of time it took for me to respond but I needed time to gather my information to provide my responseThank you for your time and understanding

My name is [redacted] and I am the owner of Sushiya located on Center Dr #San Marcos, CA I am responding to the Revdex.com Complaint ID: [redacted] I understand that it has been some time since the complaint was filed, but I would like to address the customer's complaint and how the situation was handledThe customer's complaint was filed on May 27,The customer reported to the San Diego Health DepartmentAs protocol, the health department came the day after to inspect my restaurantThe inspection date was June 1, We received an A grade of 98%All of our food prep, handling, cooking, and storing were up to code and without any violation As per our restaurant's policy, if a customer orders and consumes our food and reports a foodborne illness, we cannot immediately admit fault unless we can agree beyond a reasonable doubt that we are the sole causeThere are many factors that can cause a customer to feel sick, whether it is other food that they have consumed in the same day, any food-related allergies he or she may have that can cause unfavorable reactions, etcSo when a customer reports that they got sick specifically from our food, we take the matter very seriously, but cautiouslyWe asked that the customer bring in a doctor's note to prove that it was our establishment's food that caused the illnessWe would have undeniable, concrete proof that we could submit through our insurance to cover any damages such as medical bills or grievances to the customerHowever, the customer insisted only for a refundWe could not offer a refund because that would admit faultIt does not matter who the customer is, we always ask for a doctor's note Our restaurant has been open for years and this is the first time receiving a foodborne illness related complaintWe understand it was in the customer's best interest to report this incident to the health department, but our high grade proves we maintain a clean working facilityOur Sushi chefs have over years of working experience and understand the importance of cleanliness and health safetyWe only work with certified suppliers, because we know that sushi can be a high risk food when not prepared safelyWe understand that the customer was disappointed with the employee she spoke to on the phone, and for that I apologize and will address to my staffAgain, I acknowledge the length of time it took for me to respond but I needed time to gather my information to provide my responseThank you for your time and understanding

My name is [redacted] and I am the owner of Sushiya located on 751 Center Dr. #110 San Marcos, CA 92069. I am responding to the Revdex.com Complaint ID: [redacted]. I understand that it has been some time since the complaint was filed, but I would like to address the customer's complaint and how the...

situation was handled. The customer's complaint was filed on May 27,2016. The customer reported to the San Diego Health Department. As protocol, the health department came the day after to inspect my restaurant. The inspection date was June 1, 2016. We received an A grade of 98%. All of our food prep, handling, cooking, and storing were up to code and without any violation. As per our restaurant's policy, if a customer orders and consumes our food and reports a foodborne illness, we cannot immediately admit fault unless we can agree beyond a reasonable doubt that we are the sole cause. There are many factors that can cause a customer to feel sick, whether it is other food that they have consumed in the same day, any food-related allergies he or she may have that can cause unfavorable reactions, etc. So when a customer reports that they got sick specifically from our food, we take the matter very seriously, but cautiously. We asked that the customer bring in a doctor's note to prove that it was our establishment's food that caused the illness. We would have undeniable, concrete proof that we could submit through our insurance to cover any damages such as medical bills or grievances to the customer. However, the customer insisted only for a refund. We could not offer a refund because that would admit fault. It does not matter who the customer is, we always ask for a doctor's note. Our restaurant has been open for 12 years and this is the first time receiving a foodborne illness related complaint. We understand it was in the customer's best interest to report this incident to the health department, but our high grade proves we maintain a clean working facility. Our Sushi chefs have over 20 years of working experience and understand the importance of cleanliness and health safety. We only work with certified suppliers, because we know that sushi can be a high risk food when not prepared safely. We understand that the customer was disappointed with the employee she spoke to on the phone, and for that I apologize and will address to my staff. Again, I acknowledge the length of time it took for me to respond but I needed time to gather my information to provide my response. Thank you for your time and understanding.

My name is [redacted] and I am the owner of Sushiya located on 751 Center Dr....

#110 San Marcos, CA 92069. I am responding to the Revdex.com Complaint ID: [redacted]. I understand that it has been some time since the complaint was filed, but I would like to address the customer's complaint and how the situation was handled. The customer's complaint was filed on May 27,2016. The customer reported to the San Diego Health Department. As protocol, the health department came the day after to inspect my restaurant. The inspection date was June 1, 2016. We received an A grade of 98%. All of our food prep, handling, cooking, and storing were up to code and without any violation.
 As per our restaurant's policy, if a customer orders and consumes our food and reports a foodborne illness, we cannot immediately admit fault unless we can agree beyond a reasonable doubt that we are the sole cause. There are many factors that can cause a customer to feel sick, whether it is other food that they have consumed in the same day, any food-related allergies he or she may have that can cause unfavorable reactions, etc. So when a customer reports that they got sick specifically from our food, we take the matter very seriously, but cautiously. We asked that the customer bring in a doctor's note to prove that it was our establishment's food that caused the illness. We would have undeniable, concrete proof that we could submit through our insurance to cover any damages such as medical bills or grievances to the customer. However, the customer insisted only for a refund. We could not offer a refund because that would admit fault. It does not matter who the customer is, we always ask for a doctor's note.
 Our restaurant has been open for 12 years and this is the first time receiving a foodborne illness related complaint. We understand it was in the customer's best interest to report this incident to the health department, but our high grade proves we maintain a clean working facility. Our Sushi chefs have over 20 years of working experience and understand the importance of cleanliness and health safety. We only work with certified suppliers, because we know that sushi can be a high risk food when not prepared safely. We understand that the customer was disappointed with the employee she spoke to on the phone, and for that I apologize and will address to my staff. Again, I acknowledge the length of time it took for me to respond but I needed time to gather my information to provide my response. Thank you for your time and understanding.