Susie's Estate Sales & Appraisal Service

To Whom It May Concern;I, *** *** am the owner of Susie's Estate Sales & Appraisal ServicesI am the only person that signs the contracts to this businessThe contract for the estate sale was signed by *** *** for the week of September 08, through September 15,
2014..Mrs*** contacted me originally through our website and during the sale via text to my daughters number, in which I ownShe will contact me within hours of receiving any correspondence through the internet or text so that we can answer any questions people may have in a timely manner.When I understood that the Mrs*** had not received her check, I immediately looked into the situation First, I checked the bank to make sure the check had not been cashedI wanted to make sure that it had not been cashed so I sent out another immediately after making sure the bank had not received the cancelled checkI Mrs*** to let her know the check was on its way Since receiving this letter, they have cashed the check issued to them on before your letter reached me.We understand that via your letter, ***/*** requested that we give them an inventory list of each item that soldSince they would not let us into the property to evaluate and perform a thorough inventory early, we could not do this step and spoke to Mrs*** about itBefore the signing of the contract, I explained to the ***/*** that inventories must be performed before the estate is set up and soldMrs*** signed my contract understanding that they would only receive a list of what sold per roomIE: garage $0.00, furniture$0.00, kitchen $0.00, etcOur inventories are a lengthy process and start at $per hour which includesphotographs & excel spreadsheet of the items that are inventoried Mrs*** agreed that an inventory would be too overwhelming to perform with less than days to gather the information; therefore we cancelled the inventory altogether.Mrs*** stated in the complaint that there was not sufficient amount of staff for the estate saleOur sales under square feet have always been ran by two to three people for the last years I provided a cashier and two helpers to provide their knowledge and help with this particular sale .My daughter completed the set up, research, photographs , and websites for the saleIt was noted that much was left to be done, which is not trueBy the time my daughter fell ill, there was only part of the garage and items on the master bedroom bed to be tagged and pricedI came in to help get those items finishedWhat did not get priced will be questioned by the buyers at the saleNo items were incorrectly priced because research is completed before the sale for questionable pricing and priced just below fair market value for that week .I never priced the safe at $because safes that large sell for much moreThe safe was not marked, my employee actually quoted the price to the customer that purchased it for $Items are not up to the second party to priceWhat people forget to remember is that although you may think your items are worth the same amount originally purchased for, all items decrease in value for age as well.The hard drive to the computer was to be removed before the start of the sale on Friday, September 12, at 8:00amWe were under the impression that Mrs*** removed the hard drive before the sale started as promisedThe computer was purchased by a regular customer of ours and I have the utmost faith that the information left in the computer will not be compromised.Mrs*** was in the way the last day of set up with her paperwork all over the dining room tableThe dining room table did not get photographed for the sale nor did it sellShe also went against my contract and interfered with the actual saleThe new homeowners came in to purchase many itemsAs we were finding out what to charge the new owners of the home, we found out that Mrs*** not only try to sell one of the beds but also the car right out from underneath usThe new male home owner stated that she sold it to them.We had a complication with the sale of the carMrs*** wanted to sell it for more than its worthI had a used car sales man come in and forward a link to my daughter's phone showing the car's worth on that particular dateHe offered $10,cash, Mrs*** turned down the offerThere were two other customers that came in offering $13,cash, eachMrs*** turned down the offerSince we could not get the pricing that Mrs*** wanted, we were not going to take a commission out of itHowever, since she is trying to be dishonest and greedy, we are demanding our 15% commission of the sale of the car to the new home owners for $12,which comes out to be $1,We knew that Mrs*** sold the car to the new home owners because before the close of the sale on Saturday, September 13, the new male homeowner asked for the keys to his new car so that he could pull it into the garage.The check was to be sent out fourteen working days of the end of contractThis would be on Friday, October 03, Once the check went through snail mail, it should have arrived on or by Tuesay , October 07, 2014.Additional Comments from the client's sister; Mrs*** - Our license should not be revoked because we are not a dishonest companyAll rules and regulations to my business are clearly stated on my contract and websiteIf we listed every single item and the price, we would have customers walking out for making them wait too long in lineWe price everything by room or major item with the pricing next to thatAll credit/debit card receipts are kept until all transactions have been approved and hit my business account; they are then shredded for privacy purposesAll in all, people want to get what they want , pay, and leave with no hassles.As far as our grade with the Revdex.com, we are not registered to be a part of their grading system because we feel that people only contact them when someone has an invalid complaintWhat about the thousands of other customers that are satisfied and have not contacted such agencies?I can provide a copy of my phone bill, emails, and cancelled check if neededWe are requesting that this case is closed.I am sorry for the delay in writing and sending this letterRunning a small business can become cumbersomeIf you have any questions or concerns please contact me at the above numberSincerely,
*** ***
Owner