In February 2015, I took my car to Sam Swope Chrysler Jeep, 5311 Dixie Highway, Louisville, KY for service. When they failed to reinstall my tire properly, the tire fell off while I was driving and caused damage to my car. After the tire fell off, the car was towed back to the 5311 Dixie Highway dealership. [redacted], GM of that location, promised to pay for damages. However, the repair receipt I have lists the Swope dealership in Elizabethtown as the business that actually paid for some of the repairs. The phone number for this dealership, as listed on the receipt, is [redacted] Extension 154. When I dialed the phone number, a man named [redacted] spoke on the voice message machine. How did this Elizabethtown become involved in this matter? Did [redacted] actually have my car transferred to the Elizabethtown dealership to begin with, without my knowledge and consent? What's going on here?TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I need to gain a complete understanding as to how, when, and why the Elizabethtown dealership became involved in this matter since they paid for repairs. Complete details.
[redacted]
Thank you for notifying us of our customer’s dissatisfaction. We offered to assist her and she refused to speak with us, but consulted with an attorney instead. Our attorney will be handling this going forward.
Please let me know if you need anything else.
Thank...
you for everything you have done to assist us with this matter.
Best Regards,
[redacted]
In February 2015, I took my car to Sam Swope Chrysler Jeep, 5311 Dixie Highway, Louisville, KY for service. When they failed to reinstall my tire properly, the tire fell off while I was driving and caused damage to my car. After the tire fell off, the car was towed back to the 5311 Dixie Highway dealership. [redacted], GM of that location, promised to pay for damages. However, the repair receipt I have lists the Swope dealership in Elizabethtown as the business that actually paid for some of the repairs. The phone number for this dealership, as listed on the receipt, is [redacted] Extension 154. When I dialed the phone number, a man named [redacted] spoke on the voice message machine. How did this Elizabethtown become involved in this matter? Did [redacted] actually have my car transferred to the Elizabethtown dealership to begin with, without my knowledge and consent? What's going on here?TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I need to gain a complete understanding as to how, when, and why the Elizabethtown dealership became involved in this matter since they paid for repairs. Complete details.
[redacted]
Thank you for notifying us of our customer’s dissatisfaction. We offered to assist her and she refused to speak with us, but consulted with an attorney instead. Our attorney will be handling this going forward.
Please let me know if you need anything else.
Thank...
you for everything you have done to assist us with this matter.
Best Regards,
[redacted]