[redacted] Thank you for notifying us of our customer’s dissatisfactionWe offered to assist her and she refused to speak with us, but consulted with an attorney insteadOur attorney will be handling this going forward Please let me know if you need anything else Thank you for everything you have done to assist us with this matter Best Regards, [redacted]
*** *** *** * ***
Thank you for notifying us of our customer’s dissatisfactionWe offered to assist her and she refused to speak with us, but consulted with an attorney insteadOur attorney will be handling this going forward
Please let me know if you need anything else
Thank
you for everything you have done to assist us with this matter
Best Regards,
*** ***
In February 2015, I took my car to Sam Swope Chrysler Jeep, Dixie Highway, Louisville, KY for serviceWhen they failed to reinstall my tire properly, the tire fell off while I was driving and caused damage to my carAfter the tire fell off, the car was towed back to the Dixie Highway dealership*** ***, GM of that location, promised to pay for damagesHowever, the repair receipt I have lists the Swope dealership in Elizabethtown as the business that actually paid for some of the repairsThe phone number for this dealership, as listed on the receipt, is *** Extension When I dialed the phone number, a man named *** spoke on the voice message machineHow did this Elizabethtown become involved in this matter? Did *** *** actually have my car transferred to the Elizabethtown dealership to begin with, without my knowledge and consent? What's going on here?TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I need to gain a complete understanding as to how, when, and why the Elizabethtown dealership became involved in this matter since they paid for repairsComplete details
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The service manager did not take serious the tire falling off, all the while claiming my warranty company never paid for the repairs when they actually did***'s dealership worsened the overall condition of my car, and they refused to do the proper repairs***'s attorney should stop ignoring my lawyerThe Swope lawyer is probably the person who taught the Swope team how and when to ignore customers, and that's sad for business.
Regards,
*** ***
[redacted] Thank you for notifying us of our customer’s dissatisfactionWe offered to assist her and she refused to speak with us, but consulted with an attorney insteadOur attorney will be handling this going forward Please let me know if you need anything else Thank you for everything you have done to assist us with this matter Best Regards, [redacted]
*** *** *** * ***
Thank you for notifying us of our customer’s dissatisfactionWe offered to assist her and she refused to speak with us, but consulted with an attorney insteadOur attorney will be handling this going forward
Please let me know if you need anything else
Thank
you for everything you have done to assist us with this matter
Best Regards,
*** ***
In February 2015, I took my car to Sam Swope Chrysler Jeep, Dixie Highway, Louisville, KY for serviceWhen they failed to reinstall my tire properly, the tire fell off while I was driving and caused damage to my carAfter the tire fell off, the car was towed back to the Dixie Highway dealership*** ***, GM of that location, promised to pay for damagesHowever, the repair receipt I have lists the Swope dealership in Elizabethtown as the business that actually paid for some of the repairsThe phone number for this dealership, as listed on the receipt, is *** Extension When I dialed the phone number, a man named *** spoke on the voice message machineHow did this Elizabethtown become involved in this matter? Did *** *** actually have my car transferred to the Elizabethtown dealership to begin with, without my knowledge and consent? What's going on here?TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I need to gain a complete understanding as to how, when, and why the Elizabethtown dealership became involved in this matter since they paid for repairsComplete details
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The service manager did not take serious the tire falling off, all the while claiming my warranty company never paid for the repairs when they actually did***'s dealership worsened the overall condition of my car, and they refused to do the proper repairs***'s attorney should stop ignoring my lawyerThe Swope lawyer is probably the person who taught the Swope team how and when to ignore customers, and that's sad for business.
Regards,
*** ***