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Reviews Susie's Estate Sales & Appraisal Service

Susie's Estate Sales & Appraisal Service Reviews (6)

To Whom It May Concern;I, [redacted] am the owner of Susie's Estate Sales & Appraisal Services. I am the only person that signs the contracts to this business. The contract for the estate sale was signed by [redacted] for the week of September 08, 2014 through September 15,...

2014..Mrs. [redacted] contacted me originally through our website and during the sale via text to my daughters number, in which I own. She will contact me within hours of receiving any correspondence through the internet or text so that we can answer any questions people may have in a timely manner.When I understood that the Mrs. [redacted] had not received her check, I immediately looked into the situation . First, I checked the bank to make sure the check had not been cashed. I wanted to make sure that it had not been cashed so I sent out another immediately after making sure the bank had not received the cancelled check. I Mrs. [redacted] to let her know the check was on its way . Since receiving this letter, they have cashed the check issued to them on before your letter reached me.We understand that via your letter, [redacted] requested that we give them an inventory list of each item that sold. Since they would not let us into the property to evaluate and perform a thorough inventory early, we could not do this step and spoke to Mrs. [redacted] about it. Before the signing of the contract, I explained to the [redacted] that inventories must be performed before the estate is set up and sold. Mrs. [redacted] signed my contract  understanding  that they would only  receive a list of what  sold per room. IE: garage $0.00, furniture$0.00, kitchen $0.00, etc. Our inventories are a lengthy process and start at $50 per hour which includesphotographs & excel spreadsheet of the items that are inventoried . Mrs. [redacted] agreed that an inventory would be too overwhelming to perform with less than 4 days to gather the information; therefore we cancelled the inventory altogether.Mrs. [redacted] stated in the complaint that there was not sufficient amount of staff for the estate sale. Our sales under 2500 square feet have always been ran by two to three people for the last 20 years . I provided a cashier and two helpers to provide their knowledge and help with this particular sale .My daughter completed the set up, research, photographs , and websites for the sale. It was noted that much was left to be done, which is not true. By the time my daughter fell ill, there was only part of the garage and items on the master bedroom bed to be tagged and priced. I came in to help get those items finished. What did not get priced will be questioned by the buyers at the sale. No items were incorrectly priced because research is completed before the sale for questionable pricing and priced just below fair market value for that week .I never priced the safe at $300 because safes that large sell for much more. The safe was not marked, my employee actually quoted the price to the customer that purchased it for $950. Items are not up to the second party to price. What people forget to remember is that although you may think your items are worth the same amount originally purchased for, all items decrease in value for age as well.The hard drive to the computer was to be removed before the start of the sale on Friday, September 12, 2014 at 8:00am. We were under the impression that Mrs. [redacted] removed the hard drive before the sale started as promised. The computer was purchased by a regular customer of ours and I have the utmost faith that the information left in the computer will not be compromised.Mrs. [redacted] was in the way the last day of set up with her paperwork all over the dining room table. The dining room table did not get photographed for the sale nor did it sell. She also went against my contract and interfered with the actual sale. The new homeowners came in to purchase many items. As we were finding out what to charge the new owners of the home, we found out that Mrs. [redacted] not only try to sell one of the beds but also the car right out from underneath us. The new male home owner stated that she sold it to them.We had a complication with the sale of the car. Mrs. [redacted] wanted to sell it for more than its worth. I had a used car sales man come in and forward a link to my daughter's phone showing the car's worth on that particular date. He offered $10,000 cash, Mrs. [redacted] turned down the offer. There were two other customers that came in offering $13,500 cash, each. Mrs. [redacted] turned down the offer. Since we could not get the pricing that Mrs. [redacted] wanted, we were not going to take a commission out of it. However, since she is trying to be dishonest and greedy, we are demanding our 15% commission of the sale of the car to the new home owners for $12,5000 which comes out to be $1,875.00. We knew that Mrs. [redacted] sold the car to the new home owners because before the close of the sale on Saturday, September 13, the new male homeowner asked for the keys to his new car so that he could pull it into the garage.The check was to be sent out fourteen working days of the end of contract. This would be on Friday, October 03, 2014. Once the check went through snail mail, it should have arrived on or by Tuesay , October 07, 2014.Additional Comments from the client's sister; Mrs. [redacted] - Our license should not be revoked because we are not a dishonest company. All rules and regulations to my business are clearly stated on my contract and website. If we listed every single item and the price, we would have customers walking out for making them wait too long in line. We price everything by room or major item with the pricing next to that. All credit/debit card receipts are kept until all transactions have been approved and hit my business account; they are then shredded for privacy purposes. All in all, people want to get what they want , pay, and leave with no hassles.As far as our grade with the Revdex.com, we are not registered to be a part of their grading system because we feel that people only contact them when someone has an invalid complaint. What about the thousands of other customers that are satisfied and have not contacted such agencies?I can provide a copy of my phone bill, emails, and cancelled check if needed. We are requesting that this case is closed.I am sorry for the delay in writing and sending this letter. Running a small business can become cumbersome.
If you have any questions or concerns please contact me at the above number.
Sincerely,
 
[redacted]
Owner

To Whom It May Concern;I, [redacted] am the owner of Susie's Estate Sales & Appraisal Services. I am the only person that signs the contracts to this business. The contract for the estate sale was signed by [redacted] for the week of September 08, 2014 through September 15,...

2014..Mrs. [redacted] contacted me originally through our website and during the sale via text to my daughters number, in which I own. She will contact me within hours of receiving any correspondence through the internet or text so that we can answer any questions people may have in a timely manner.When I understood that the Mrs. [redacted] had not received her check, I immediately looked into the situation . First, I checked the bank to make sure the check had not been cashed. I wanted to make sure that it had not been cashed so I sent out another immediately after making sure the bank had not received the cancelled check. I Mrs. [redacted] to let her know the check was on its way . Since receiving this letter, they have cashed the check issued to them on before your letter reached me.We understand that via your letter, [redacted] requested that we give them an inventory list of each item that sold. Since they would not let us into the property to evaluate and perform a thorough inventory early, we could not do this step and spoke to Mrs. [redacted] about it. Before the signing of the contract, I explained to the [redacted] that inventories must be performed before the estate is set up and sold. Mrs. [redacted] signed my contract  understanding  that they would only  receive a list of what  sold per room. IE: garage $0.00, furniture$0.00, kitchen $0.00, etc. Our inventories are a lengthy process and start at $50 per hour which includesphotographs & excel spreadsheet of the items that are inventoried . Mrs. [redacted] agreed that an inventory would be too overwhelming to perform with less than 4 days to gather the information; therefore we cancelled the inventory altogether.Mrs. [redacted] stated in the complaint that there was not sufficient amount of staff for the estate sale. Our sales under 2500 square feet have always been ran by two to three people for the last 20 years . I provided a cashier and two helpers to provide their knowledge and help with this particular sale .My daughter completed the set up, research, photographs , and websites for the sale. It was noted that much was left to be done, which is not true. By the time my daughter fell ill, there was only part of the garage and items on the master bedroom bed to be tagged and priced. I came in to help get those items finished. What did not get priced will be questioned by the buyers at the sale. No items were incorrectly priced because research is completed before the sale for questionable pricing and priced just below fair market value for that week .I never priced the safe at $300 because safes that large sell for much more. The safe was not marked, my employee actually quoted the price to the customer that purchased it for $950. Items are not up to the second party to price. What people forget to remember is that although you may think your items are worth the same amount originally purchased for, all items decrease in value for age as well.The hard drive to the computer was to be removed before the start of the sale on Friday, September 12, 2014 at 8:00am. We were under the impression that Mrs. [redacted] removed the hard drive before the sale started as promised. The computer was purchased by a regular customer of ours and I have the utmost faith that the information left in the computer will not be compromised.Mrs. [redacted] was in the way the last day of set up with her paperwork all over the dining room table. The dining room table did not get photographed for the sale nor did it sell. She also went against my contract and interfered with the actual sale. The new homeowners came in to purchase many items. As we were finding out what to charge the new owners of the home, we found out that Mrs. [redacted] not only try to sell one of the beds but also the car right out from underneath us. The new male home owner stated that she sold it to them.We had a complication with the sale of the car. Mrs. [redacted] wanted to sell it for more than its worth. I had a used car sales man come in and forward a link to my daughter's phone showing the car's worth on that particular date. He offered $10,000 cash, Mrs. [redacted] turned down the offer. There were two other customers that came in offering $13,500 cash, each. Mrs. [redacted] turned down the offer. Since we could not get the pricing that Mrs. [redacted] wanted, we were not going to take a commission out of it. However, since she is trying to be dishonest and greedy, we are demanding our 15% commission of the sale of the car to the new home owners for $12,5000 which comes out to be $1,875.00. We knew that Mrs. [redacted] sold the car to the new home owners because before the close of the sale on Saturday, September 13, the new male homeowner asked for the keys to his new car so that he could pull it into the garage.The check was to be sent out fourteen working days of the end of contract. This would be on Friday, October 03, 2014. Once the check went through snail mail, it should have arrived on or by Tuesay , October 07, 2014.Additional Comments from the client's sister; Mrs. [redacted] - Our license should not be revoked because we are not a dishonest company. All rules and regulations to my business are clearly stated on my contract and website. If we listed every single item and the price, we would have customers walking out for making them wait too long in line. We price everything by room or major item with the pricing next to that. All credit/debit card receipts are kept until all transactions have been approved and hit my business account; they are then shredded for privacy purposes. All in all, people want to get what they want , pay, and leave with no hassles.As far as our grade with the Revdex.com, we are not registered to be a part of their grading system because we feel that people only contact them when someone has an invalid complaint. What about the thousands of other customers that are satisfied and have not contacted such agencies?I can provide a copy of my phone bill, emails, and cancelled check if needed. We are requesting that this case is closed.I am sorry for the delay in writing and sending this letter. Running a small business can become cumbersome.
If you have any questions or concerns please contact me at the above number.
Sincerely,
 

Owner

Review: Susie's Estate Sales has not provided the services described in their website, and has not honored the contract terms for issuing us a proceeds check.

Much of the work of cleaning items for sale and researching values was done by the customer rather than the business as stated on their website. The estate sale was understaffed with only two people covering 6 rooms and the cash table, leaving most rooms unattended and the risk of theft very high. A staff member sold the hard drive of a computer after agreeing not to sell it. The customer had requested that it be held out of the sale because of personal and financial information contained on the hard drive, to prevent identity theft. No record of the sale or information about the buyers of the computer hard drive was given by the business so the customer was unable to locate the sold hard drive or recover the personal and financial records.

A vehicle was included in the estate sale contract. The customer rejected two very low offers during the sale, and at the end of the sale the car remained unsold. A day after the end of the sale and expiration of the contract with the business, the customer took the car to a dealership and received their offer amount, which was much higher. A day after that, the customer received an offer from the estate's real estate buyers for the same amount as the dealership's offer. The customer accepted the new homebuyers offer for the car and transferred title. Susie's Estate Sales verbally claimed that the customer did not have the right to decline the offers that came in on the car during the estate sale, regardless of how low they were.

The proceeds check was due by October 2. On October 10 the customer called and was told a check had been mailed and that the owner would confirm by phone the next day. No follow up call was received and no check was received. The customer called back on October 16 and the owner again said a check had been mailed. She agreed to stop payment on that one, and issue a new one, and to mail it October 17. The evening of October 16 the owner texted the customer with requests for details about the car sale, which took place outside of the contract dates. This led the customer to the conclusion that a check was never issued earlier, and led to the filing of this complaint, and to filing a complaint with the [redacted]. It is our hope that Susie's Estate Sales will not be licensed in the future, so that other customers do not have to endure the horrendous lack of professionalism this business practices.Desired Settlement: Full payment of proceeds from all sales of household items, furniture, art, tools and equipment, less commission of 25%. Written accounting of what sold and for how much, including cash sales and credit card sales. Cashier's check. Investigation by Revdex.com into whether this business should continue to hold a license to operate.

Business

Response:

To Whom It May Concern;I, [redacted] am the owner of Susie's Estate Sales & Appraisal Services. I am the only person that signs the contracts to this business. The contract for the estate sale was signed by [redacted] for the week of September 08, 2014 through September 15, 2014..Mrs. [redacted] contacted me originally through our website and during the sale via text to my daughters number, in which I own. She will contact me within hours of receiving any correspondence through the internet or text so that we can answer any questions people may have in a timely manner.When I understood that the Mrs. [redacted] had not received her check, I immediately looked into the situation . First, I checked the bank to make sure the check had not been cashed. I wanted to make sure that it had not been cashed so I sent out another immediately after making sure the bank had not received the cancelled check. I Mrs. [redacted] to let her know the check was on its way . Since receiving this letter, they have cashed the check issued to them on before your letter reached me.We understand that via your letter, [redacted] requested that we give them an inventory list of each item that sold. Since they would not let us into the property to evaluate and perform a thorough inventory early, we could not do this step and spoke to Mrs. [redacted] about it. Before the signing of the contract, I explained to the [redacted] that inventories must be performed before the estate is set up and sold. Mrs. [redacted] signed my contract understanding that they would only receive a list of what sold per room. IE: garage $0.00, furniture$0.00, kitchen $0.00, etc. Our inventories are a lengthy process and start at $50 per hour which includesphotographs & excel spreadsheet of the items that are inventoried . Mrs. [redacted] agreed that an inventory would be too overwhelming to perform with less than 4 days to gather the information; therefore we cancelled the inventory altogether.Mrs. [redacted] stated in the complaint that there was not sufficient amount of staff for the estate sale. Our sales under 2500 square feet have always been ran by two to three people for the last 20 years . I provided a cashier and two helpers to provide their knowledge and help with this particular sale .My daughter completed the set up, research, photographs , and websites for the sale. It was noted that much was left to be done, which is not true. By the time my daughter fell ill, there was only part of the garage and items on the master bedroom bed to be tagged and priced. I came in to help get those items finished. What did not get priced will be questioned by the buyers at the sale. No items were incorrectly priced because research is completed before the sale for questionable pricing and priced just below fair market value for that week .I never priced the safe at $300 because safes that large sell for much more. The safe was not marked, my employee actually quoted the price to the customer that purchased it for $950. Items are not up to the second party to price. What people forget to remember is that although you may think your items are worth the same amount originally purchased for, all items decrease in value for age as well.The hard drive to the computer was to be removed before the start of the sale on Friday, September 12, 2014 at 8:00am. We were under the impression that Mrs. [redacted] removed the hard drive before the sale started as promised. The computer was purchased by a regular customer of ours and I have the utmost faith that the information left in the computer will not be compromised.Mrs. [redacted] was in the way the last day of set up with her paperwork all over the dining room table. The dining room table did not get photographed for the sale nor did it sell. She also went against my contract and interfered with the actual sale. The new homeowners came in to purchase many items. As we were finding out what to charge the new owners of the home, we found out that Mrs. [redacted] not only try to sell one of the beds but also the car right out from underneath us. The new male home owner stated that she sold it to them.We had a complication with the sale of the car. Mrs. [redacted] wanted to sell it for more than its worth. I had a used car sales man come in and forward a link to my daughter's phone showing the car's worth on that particular date. He offered $10,000 cash, Mrs. [redacted] turned down the offer. There were two other customers that came in offering $13,500 cash, each. Mrs. [redacted] turned down the offer. Since we could not get the pricing that Mrs. [redacted] wanted, we were not going to take a commission out of it. However, since she is trying to be dishonest and greedy, we are demanding our 15% commission of the sale of the car to the new home owners for $12,5000 which comes out to be $1,875.00. We knew that Mrs. [redacted] sold the car to the new home owners because before the close of the sale on Saturday, September 13, the new male homeowner asked for the keys to his new car so that he could pull it into the garage.The check was to be sent out fourteen working days of the end of contract. This would be on Friday, October 03, 2014. Once the check went through snail mail, it should have arrived on or by Tuesay , October 07, 2014.Additional Comments from the client's sister; Mrs. [redacted] - Our license should not be revoked because we are not a dishonest company. All rules and regulations to my business are clearly stated on my contract and website. If we listed every single item and the price, we would have customers walking out for making them wait too long in line. We price everything by room or major item with the pricing next to that. All credit/debit card receipts are kept until all transactions have been approved and hit my business account; they are then shredded for privacy purposes. All in all, people want to get what they want , pay, and leave with no hassles.As far as our grade with the Revdex.com, we are not registered to be a part of their grading system because we feel that people only contact them when someone has an invalid complaint. What about the thousands of other customers that are satisfied and have not contacted such agencies?I can provide a copy of my phone bill, emails, and cancelled check if needed. We are requesting that this case is closed.I am sorry for the delay in writing and sending this letter. Running a small business can become cumbersome.If you have any questions or concerns please contact me at the above number.Sincerely, [redacted]Owner

Review: I sent the following email to [redacted] via email on March 12th, and have not received a response. I need your help to receive resolution of my issue (itemization of property sold to the public, sold to the "buy out" people, and donated to [redacted]--including date, time and location of the donation). If the items remaining after the sale were not actually taken to [redacted], then fraud has occurred and I will contact the police.

+++++++++++++++++++++++

Dear [redacted]:

I am writing to you because I need your help, and I have not received that help from our two prior phone conversations.

You conducted an estate sale in my mother’s home ([redacted]) the week of January 13 – 19, 2014. The sale was not well attended, a surprise to both of us, as there was a festival in Carefree January 17-19th. Proceeds from the sale were minimal compared to most of your sales, you had said (after your standard fee, the proceeds to my mother’s trust were $2503.39).

Along with your payment you provided a very basic summary of categories to which the proceeds would attribute. You also provided a blank [redacted] receipt. Because the attached scan is difficult to read, I’ve summarized it below:

Furniture $648.25

Glassware $293.50

Linens $199.50

Kitchen (Ref, stove, Dishwasher, Microwave) $773.50

Clothes $144.50

Books $129.50

Antiques (Dining, Barbie Dolls) $215.50

Jewelry $ 29.25

Art $ 67.50

Tools $ 91.50

Records, Movies, Tapes $ 24.25

Miscellaneous $153.25

Buy Out $900.00

Subtotal $3,670.00

Tax $ 332.13

-25% (Susie’s Estate Sales Fee) $ 834.46

Total $2,503.39

I called you on February 13, 2014 at 10:05am, and you called me back at 11:18am. I explained to you that I needed a more detailed accounting of items sold to the public and to the “buy out people”, as well as a specific list (including date, time and location of the [redacted] drop off point) of items donated. When we discussed the blank [redacted] receipt enclosed with your summary, I stated to you that the [redacted] would require an itemized list because the donated amount would be large. You felt there would be no problem for your daughter to share the more detailed lists with me.

As I had not received any communication from you or your daughter by February 27th, I called you again at 4:32pm. You told me you had been busy with other sales, and in fact that you had needed fit an extra sale in during a planned week off which limited the time your daughter would have had to prepare itemized lists for me from the lists and photos you typically keep. You said you would speak to your daughter again and ask her to create and deliver the detailed lists to me.

Today is March 12th and I have had no communication from you or your daughter, so again I am requesting that the more detailed and itemized list from the sale (items sold to the public, to buy-out person(s), and itemized list of goods delivered to [redacted] along with date, time and location site of the [redacted] donation).

As you may recall, In addition to the typical household items (dated living room furniture, dining room table and hutch, linens, costume jewelry, clothing) that I fully expect might not have sold, there a number of true antiques, antique reproductions, collectibles, Wedgwood figurines, artwork, electronics, brass candelabra, brass candlesticks, sterling silver candelabra pair and a pair of sterling candlesticks, silverplate serving and decorative pieces, Baccarat crystal glassware and the like that will amount to a fairly substantial donation when I am able to account for its delivery to [redacted]. As a separate matter, the new Lorex Ping wireless video cameras, which I unpacked from my own suitcase at your request the day you arrived, because you said you’d had them sold for $500, in my opinion have not been adequately accounted for.

At this point, I am sure you can sense my frustration and I hope that this request for more detailed listings will bring the results and the help I need to adequately account for, as trustee for my mother’s trust, disposition of her personal assets. I know this sale was frustrating for you, too, since it was not well attended and proceeds were low. If you work with me on this request, I believe we can get through this situation as simply a bump in the road, then move on.

You are welcome to mail or email the itemized lists/photos and [redacted] details to me—and as we’d discussed earlier, I’d prefer to receive them via email. Please let me know when you will be taking care of this request.Desired Settlement: I need to your help to obtain a detailed itemization of property from my mother's Estate Sale that was: sold to the public, sold to the "buy out" people, and donated to [redacted]--including date, time and location of the [redacted] donation. If the items remaining after the sale were not actually taken to [redacted], then fraud has occurred and I will contact the police.

Review: Contracted with Susies Estate Sale for sale of my household furniture, etc. Contract stated I would receive payment 7-14 days after the sale. It is over 30 days and I have not received any monies, or an inventory of furniture sold or given to a buy-out company for which I also requested the buy-out company's name and address. I have called and e-mailed [redacted], owner, and have been ignored.Desired Settlement: Check for 75 percent of sales, a complete inventory of items sold during estate sale. Inventory of items turned over to buy-out company along with name and address.

Review: Before moving to [redacted] on June 4th, 2013 we contacted "Susie's Estate Sales & Appraisal Services" for the disposal of our furnishings that we could not bring with us to our new location. [redacted] came to our home at [redacted] to assess the sale items. We agreed upon dates for the sale - June 28-29, 2013. [redacted] nicely staged the home for the sale. On the final day of the sale, the 29th, we were there at closing time and asked [redacted]'s daughter who was in charge that day what a rough estimation would be of what sold. She said that she had no authority to reveal that information and that we would be hearing from her mother who owned the business.

The contract states "Funds will be remitted to you by company check or money order, delivered or mailed to you within fourteen (14) working days after sale completion." We initialled it and [redacted] signed the contract on June 11, 2013. We will mail you a copy of the contract if you request it. To date no monies have been received after numerous phone calls from us to her have been made with no contact whatsoever - just a voicemail on her cellphone - [redacted]. Would you please assist us in our effort to collect the funds due us from our estate sale? At our ages this unneeded stress is an unwelcome factor in our golden years.Desired Settlement: A Cashier's Check would be preferrable. We have a rough idea of what she owes us, but we want an itemized statement of what sold along with the cashier's check as we know of several expensive items that our neighbors purchased. If monies are not received in a relatively short period of time (one week) since she is already over her DUE date, then we would ask that her license be revoked and she discontinue doing business in the State of Arizona. We do not want any other families to have to go through what we are experiencing. It is stressful enough to move at our ages, but to have to deal with this on top of everything else is unacceptable with her being a Member of the Revdex.com. Thank you.

Business

Response:

Revdex.com

2013-08-14

[redacted] fax

RE: ID#: [redacted]

To Whom It May Concern;

I, [redacted] am the owner of Susie’s Estate

Sales & Appraisal Services. I am the only person that signs the contracts

to this business. The contract with [redacted] was signed on June 11,

2013.

The [redacted]’ contacted me via email

through the support at estatesales.net, in which my daughter takes care of. She

will contact me within hours of receiving any correspondence through the

internet so that we can answer any questions people may have in a timely

manner.

When we understood that the [redacted]’ had

not received their check, we immediately looked into the situation. First, I

checked the bank to make sure the check had not been cashed. I then went

through my office to see if I had misplaced it somewhere. When I couldn’t find

it, I traced my steps back to sending out bills and clients checks. I found

that when I placed the mail in my truck, their check had slid down the side of

the passenger’s seat. I sent it out immediately and my daughter emailed

[redacted] and the [redacted]’ at [redacted]

to let them know of the oversight. Since receiving this letter, they cashed

check number [redacted] on 08/02/2013.

We understand that via your letter, the

[redacted]’ requested that we give them an inventory list of each item that sold.

This is the first time that I have been asked for an inventory list. At the

signing of the contract, I explained to the [redacted]’ that inventories must be

performed before the estate is set up and sold. They signed my contract

understanding that they would only receive a list of what sold per room. IE:

garage $0.00, furniture $0.00, kitchen $0.00, etc. Our inventories are a

lengthy process and start at $50 per hour which includes photographs &

excel spreadsheet of the items that are inventoried. The [redacted]’ never mentioned

that they wanted an inventory before we started the setup of the sale.

The [redacted]’ stated in the complaint that

they tried to contact me at [redacted]. I keep my headset to my phone on from

6:00 am to 9:00 pm. I never received a phone call from them and if I missed

their call, I didn’t receive a voice mail.

I can provide a copy of my phone bill,

emails, and cancelled check if needed.

We are requesting that this case is closed.

I am sorry for the delay in writing and

sending this letter. Running a small business can become cumbersome. If you

have any questions or concerns please contact me at the above number.

Sincerely,

Owner

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Address: 1413 N. Hobson, Mesa, Arizona, United States, 85203

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