Susie's Second Chance

This
is addressing Ms. [redacted]'s complaint
"margin: 0in 0in 0pt;"> On 7/30/I called to confirm everything on
this moveI explained that the hourly rate is $99hr for a man crewIt is
start to finish – plus 1.5hrs to get back to Gainesville(move is from
Gainesville to Jacksonville)
The other charges are materials we use plus the
fuel charge
When she asked me what the price was, I explained that I won't
know the price until the day of the move – that it depends on how long it takes
to get it doneI crunched numbers and told her I came up with a price of $–
so I would say the price would be $700-$She told me she didn't have that
much money – and that she had been quoted $by AmyAmy was the person that
booked her move
A couple minutes later we got a call from the owner of the
Jacksonville locationShe told them I asked for a $depositThat is not trueI never asked her for a $depositIn fact I explained that we collect before offloading, and we take Credit, Debit, or Cash
On 7/31/we did the move in questionThe total of the move
was $Now she complained that she was quoted $500. We discounted her
move $and only charged her $