Mr*** came to our store for installed of window tint on his Toyota Camry SolaraWe installed the tintHe walked to our bay as our tint installer was pulling his car out of the bay and started to curse at him immediately and complaining about the tint work done to his carThe
tint installer was still working on his Toyota Camry Solara Our installer tried to explain he was till working on the car as Mr*** continued to open doors and examine everything We install all tint on the inside and mark all defects prior to installationThe headliner at the edges of the rear window and the drivers side window (which the customer did not note until he was told)The installer pulled the car to the front of our storeand the customer continued to examine the car inside and out He came into the store and said we damaged his car and we had to pay for itWe both went to his car and examined itI pointed out the installer notes on his car concerning the headlinerHe said we were lying and our work was terribleI examined his tint work - it was clean and in good shapeWe have been in business years and installed window film for yearsThis customer has a Toyota Camry Solara - a year old car It has a damaged front bumper from an accidentIt is not a new car and we are not responsible for any damage to his headliner due to the age of the carWe are very careful when installing anything in any customers carWe install tint with water and baby shampooIt is on the inside of the car glass and since this customer had no film on his windows therefore he would not have examined the glass until we installed filmI feel this customer only wanted a discounted price or to argue to get a free tint for his car Our work was good and clean There was no damaged incurred by Master's Car Stereo that was not there prior to installation I have enclosed our installer notes on our work order I do not feel the customer should receive any discount or refund since we did not damage his car
Sorry we did not receive the email. I have responded to *** *** on every occasion to which she has reached out to me. When we originally installed her leather in her GMC Terrain, we ordered it and installed through *** *** of ***. We ordered Black leather
to install, which is the standard order for this car. There was never any mention of red stitching We received the leather package, picked up the car from the dealership and installed it, returned the car to the dealership Ms*** contact *** *** at our *** location stating we installed gray leather instead of blackHe assured her we installed the stock Black leatherShe then emailed pictures or her leather we installed and what she wanted. I contacted my *** (leather vendor) account rep. His only suggestion was to try another leather manufacturer to get a darker leather. We explained this to Ms *** and she understood we would need to special order the leather package from another dealer (like us ) that sold this (***) product. She understood it would be a third party and it would take longer than usualAll this was explained to Ms***. Never in our conversation either per telephone or email (attached) did she mention she wanted red stitching on her leather prior to us receiving the new leather kit. Once the kit was received, she was called a left a voicemail to the arrival of her new solid black leather package from *** leather.A few weeks after the leather arrived, Ms*** called me to check on the kit stating she never got notice. I told her the kit was here and we had contacted here and left voicemail upon it's arrivalShe then asked if the leather had red stitching. I told her we never discussed adding red stitching and that the kit was black leather with black stitching She then stated,she decided she wanted red stitching wanted us to add it Her reasons being she was going to keep the car for a long time and she "might as well, get what she wants" on it. I explained that was not possible to add the red stitching once the leather kit was completedA new kit would need to be ordered and we could not return the current kit due to it being a special order from another dealer I could return the first kit we installed since my vendor was allowing it, but the *** kit could not be returned. She said she wanted the red stitching and we should figure out whatever we needed to do to get it for her The above emails are the continued conversation with Ms***. I have offered to assist her in the cost of ordering the new leather kit purchase (we split the cost - $difference) and we will be removing the old and installed the new kit at no charge (normally $450),Or we can install the full black kit which we currently have in stock at no charge.She has refused both options.(I have attached all of the email conversations )
We are very sorry for all the confusion. We were trying to help your son get his unit workingHe never gave an indication he didn't want the new unit, only that he wanted one with CarPlayIf he only would have voiced his opinion on the unit , P*** could have shown him others.
I had staff member working with him for hours - hours past closing while we were trying to help him (we close at on Saturday) Since we charged him to install his unit at our Easley location, we didn't charge him to install the new unit at all - which required a wiring the new radio harness since it is not the same as the dual unit. The new unit was working when we were done. Power door locks and windows were not working due to the integration harness being defective or the can bus not see it, but we didn't not check those since we were focused on getting him a radio workingObviously, it all worked for a time when he left Easley and when it was in Greenville, so we had no way to know the integration harness was bad until the door locks didn't work. Going behind someone else's work is alway more difficult than starting from the beginning(Easleys and whoever installed the harness originally). It was late and we were all tired and ready to leave, my only excuse. It was suggested that we put the dual back, making that the third radio install for the day - two at no chargeAt that time, I told them we were not exchanging/or refunding the unit because that would require another complete install C***( installation manager) told him we would install the new interface module at no charge ($50)if he would come back on Tuesday to have it done. Our shop was totally powered down and locked up - not just turning off lights. The radio was working, only the power locks and windows would not workHe agreed and left. We do want all our customers to leave happyThis situation was strained due to us being busy in Greenville (right after the holidays) and trying to accommodate your son and his problem. Granted, we should have installed the module, but even C*** (easley) said they may not have fixed the problem completelyIt need to be bypassed to eliminate any issuesHaving more time to evaluate and fix the problem, was key. We do apologize for the confusion and problems you had with Greenville and we hope you were able to solve everything with our Easley location todayWe do not want anyone, especially our customers, to leave unhappy or look bad because of anything pertaining to us
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
N*** R***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
As you can see from all the emails, Mrs*** never requested the red stitching so the mistake would be on her behalf, not ours We do not feel we are responsible for paying for something that was never requested
Mr*** came to our store for installed of window tint on his Toyota Camry SolaraWe installed the tintHe walked to our bay as our tint installer was pulling his car out of the bay and started to curse at him immediately and complaining about the tint work done to his carThe
tint installer was still working on his Toyota Camry Solara Our installer tried to explain he was till working on the car as Mr*** continued to open doors and examine everything We install all tint on the inside and mark all defects prior to installationThe headliner at the edges of the rear window and the drivers side window (which the customer did not note until he was told)The installer pulled the car to the front of our storeand the customer continued to examine the car inside and out He came into the store and said we damaged his car and we had to pay for itWe both went to his car and examined itI pointed out the installer notes on his car concerning the headlinerHe said we were lying and our work was terribleI examined his tint work - it was clean and in good shapeWe have been in business years and installed window film for yearsThis customer has a Toyota Camry Solara - a year old car It has a damaged front bumper from an accidentIt is not a new car and we are not responsible for any damage to his headliner due to the age of the carWe are very careful when installing anything in any customers carWe install tint with water and baby shampooIt is on the inside of the car glass and since this customer had no film on his windows therefore he would not have examined the glass until we installed filmI feel this customer only wanted a discounted price or to argue to get a free tint for his car Our work was good and clean There was no damaged incurred by Master's Car Stereo that was not there prior to installation I have enclosed our installer notes on our work order I do not feel the customer should receive any discount or refund since we did not damage his car
Sorry we did not receive the email. I have responded to *** *** on every occasion to which she has reached out to me. When we originally installed her leather in her GMC Terrain, we ordered it and installed through *** *** of ***. We ordered Black leather
to install, which is the standard order for this car. There was never any mention of red stitching We received the leather package, picked up the car from the dealership and installed it, returned the car to the dealership Ms*** contact *** *** at our *** location stating we installed gray leather instead of blackHe assured her we installed the stock Black leatherShe then emailed pictures or her leather we installed and what she wanted. I contacted my *** (leather vendor) account rep. His only suggestion was to try another leather manufacturer to get a darker leather. We explained this to Ms *** and she understood we would need to special order the leather package from another dealer (like us ) that sold this (***) product. She understood it would be a third party and it would take longer than usualAll this was explained to Ms***. Never in our conversation either per telephone or email (attached) did she mention she wanted red stitching on her leather prior to us receiving the new leather kit. Once the kit was received, she was called a left a voicemail to the arrival of her new solid black leather package from *** leather.A few weeks after the leather arrived, Ms*** called me to check on the kit stating she never got notice. I told her the kit was here and we had contacted here and left voicemail upon it's arrivalShe then asked if the leather had red stitching. I told her we never discussed adding red stitching and that the kit was black leather with black stitching She then stated,she decided she wanted red stitching wanted us to add it Her reasons being she was going to keep the car for a long time and she "might as well, get what she wants" on it. I explained that was not possible to add the red stitching once the leather kit was completedA new kit would need to be ordered and we could not return the current kit due to it being a special order from another dealer I could return the first kit we installed since my vendor was allowing it, but the *** kit could not be returned. She said she wanted the red stitching and we should figure out whatever we needed to do to get it for her The above emails are the continued conversation with Ms***. I have offered to assist her in the cost of ordering the new leather kit purchase (we split the cost - $difference) and we will be removing the old and installed the new kit at no charge (normally $450),Or we can install the full black kit which we currently have in stock at no charge.She has refused both options.(I have attached all of the email conversations )
We are very sorry for all the confusion. We were trying to help your son get his unit workingHe never gave an indication he didn't want the new unit, only that he wanted one with CarPlayIf he only would have voiced his opinion on the unit , P*** could have shown him others.
I had staff member working with him for hours - hours past closing while we were trying to help him (we close at on Saturday) Since we charged him to install his unit at our Easley location, we didn't charge him to install the new unit at all - which required a wiring the new radio harness since it is not the same as the dual unit. The new unit was working when we were done. Power door locks and windows were not working due to the integration harness being defective or the can bus not see it, but we didn't not check those since we were focused on getting him a radio workingObviously, it all worked for a time when he left Easley and when it was in Greenville, so we had no way to know the integration harness was bad until the door locks didn't work. Going behind someone else's work is alway more difficult than starting from the beginning(Easleys and whoever installed the harness originally). It was late and we were all tired and ready to leave, my only excuse. It was suggested that we put the dual back, making that the third radio install for the day - two at no chargeAt that time, I told them we were not exchanging/or refunding the unit because that would require another complete install C***( installation manager) told him we would install the new interface module at no charge ($50)if he would come back on Tuesday to have it done. Our shop was totally powered down and locked up - not just turning off lights. The radio was working, only the power locks and windows would not workHe agreed and left. We do want all our customers to leave happyThis situation was strained due to us being busy in Greenville (right after the holidays) and trying to accommodate your son and his problem. Granted, we should have installed the module, but even C*** (easley) said they may not have fixed the problem completelyIt need to be bypassed to eliminate any issuesHaving more time to evaluate and fix the problem, was key. We do apologize for the confusion and problems you had with Greenville and we hope you were able to solve everything with our Easley location todayWe do not want anyone, especially our customers, to leave unhappy or look bad because of anything pertaining to us
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
N*** R***
*** solution is unacceptable because she is expecting me to pay for half of her mistake
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
As you can see from all the emails, Mrs*** never requested the red stitching so the mistake would be on her behalf, not ours We do not feel we are responsible for paying for something that was never requested