As you can see from all the emails, Mrs. [redacted] never requested the red stitching so the mistake would be on her behalf, not ours. We do not feel we are responsible for paying for something that was never requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
We are very sorry for all the confusion. We were trying to help your son get his unit working. He never gave an indication he didn't want the new unit, only that he wanted one with CarPlay. If he only would have voiced his opinion on the unit , P[redacted] could have shown him others. ...
I had 3 staff member working with him for 3 hours - 2 hours past closing while we were trying to help him (we close at 4 on Saturday) Since we charged him to install his unit at our Easley location, we didn't charge him to install the new unit at all - which required a wiring the new radio harness since it is not the same as the dual unit. The new unit was working when we were done. Power door locks and windows were not working due to the integration harness being defective or the can bus not see it, but we didn't not check those since we were focused on getting him a radio working. Obviously, it all worked for a time when he left Easley and when it was in Greenville, so we had no way to know the integration harness was bad until the door locks didn't work. Going behind someone else's work is alway more difficult than starting from the beginning(Easleys and whoever installed the harness originally). It was late and we were all tired and ready to leave, my only excuse. It was suggested that we put the dual back, making that the third radio install for the day - two at no charge. At that time, I told them we were not exchanging/or refunding the unit because that would require another complete install C[redacted]( installation manager) told him we would install the new interface module at no charge ($50)if he would come back on Tuesday to have it done. Our shop was totally powered down and locked up - not just turning off lights. The radio was working, only the power locks and windows would not work. He agreed and left. We do want all our customers to leave happy. This situation was strained due to us being busy in Greenville (right after the holidays) and trying to accommodate your son and his problem. Granted, we should have installed the module, but even C[redacted] (easley) said they may not have fixed the problem completely. It need to be bypassed to eliminate any issues. Having more time to evaluate and fix the problem, was key. We do apologize for the confusion and problems you had with Greenville and we hope you were able to solve everything with our Easley location today. We do not want anyone, especially our customers, to leave unhappy or look bad because of anything pertaining to us.
[redacted] solution is unacceptable because she is expecting me to pay for half of her mistake.
As you can see from all the emails, Mrs. [redacted] never requested the red stitching so the mistake would be on her behalf, not ours. We do not feel we are responsible for paying for something that was never requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
We are very sorry for all the confusion. We were trying to help your son get his unit working. He never gave an indication he didn't want the new unit, only that he wanted one with CarPlay. If he only would have voiced his opinion on the unit , P[redacted] could have shown him others. ...
I had 3 staff member working with him for 3 hours - 2 hours past closing while we were trying to help him (we close at 4 on Saturday) Since we charged him to install his unit at our Easley location, we didn't charge him to install the new unit at all - which required a wiring the new radio harness since it is not the same as the dual unit. The new unit was working when we were done. Power door locks and windows were not working due to the integration harness being defective or the can bus not see it, but we didn't not check those since we were focused on getting him a radio working. Obviously, it all worked for a time when he left Easley and when it was in Greenville, so we had no way to know the integration harness was bad until the door locks didn't work. Going behind someone else's work is alway more difficult than starting from the beginning(Easleys and whoever installed the harness originally). It was late and we were all tired and ready to leave, my only excuse. It was suggested that we put the dual back, making that the third radio install for the day - two at no charge. At that time, I told them we were not exchanging/or refunding the unit because that would require another complete install C[redacted]( installation manager) told him we would install the new interface module at no charge ($50)if he would come back on Tuesday to have it done. Our shop was totally powered down and locked up - not just turning off lights. The radio was working, only the power locks and windows would not work. He agreed and left. We do want all our customers to leave happy. This situation was strained due to us being busy in Greenville (right after the holidays) and trying to accommodate your son and his problem. Granted, we should have installed the module, but even C[redacted] (easley) said they may not have fixed the problem completely. It need to be bypassed to eliminate any issues. Having more time to evaluate and fix the problem, was key. We do apologize for the confusion and problems you had with Greenville and we hope you were able to solve everything with our Easley location today. We do not want anyone, especially our customers, to leave unhappy or look bad because of anything pertaining to us.