Sussman Acura

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: My email address is [redacted] @ [redacted] .com NOT [redacted] @ [redacted] .com This is not my inquiry This belongs to someone else This inquiry needs to be deleted from my credit report Regards, [redacted]

------ Forwarded message ----------From: Gina K***Date: Fri, Apr 28, at 12:PMSubject: Complaint # [redacted] To: [redacted] Cc: [redacted] Hi [redacted] - [redacted] 's complaint is that Sussman Acura without authorization ran her creditWe have records indicating that [redacted] emailed Sussman Acura about purchasing a vehicle on November 14, She also filled outan online credit application on November 14, She emailed the store on November 15, to state which car she was specifically interested in and to find out if we were able to get her financedWe were never able toget her financing, and after that happened we never heard back from [redacted] .I have attached copies of the emails we received from [redacted] , along with an activity log of all communications with [redacted] At this time, we feel we have done nothing wrongPlease let me know if you need any other information regarding this matter.Thank you,Gina K [redacted] Automotive###-###-####, ext ***###-###-####, fax

March 29, 2017Dear [redacted] ,In regards to complaint # [redacted] : [redacted] [redacted] cancelled her Extended Warranty directly thru [redacted] .When cancelled this way, we have no way of knowing about the cancellation until we receive a month end statement along with a refund check from ZurichThe statement typically gets to us by the middle of the following month of the cancellationThis process for a refund check is about 6-weeks, which is what Tim B [redacted] told [redacted] Unfortunately, had [redacted] called Sussman Acura directly to cancel the warranty, we could have handled the cancellation and the return check, making the process quicker.We will mail the check directly to [redacted] as soon as we receive notice that the warranty was in fact cancelled, and we know the amount to be refundedOr, if [redacted] would prefer, I can call her when we have the check, and she can stop by the dealership and pick it up directly.Thank you,

March 29, 2017Dear *** ***,In regards to complaint # ***: *** ***.*** *** cancelled her Extended Warranty directly thru ***.When cancelled this way, we have no way of knowing about the cancellation until we receive a month end statement along with a refund check
from ZurichThe statement typically gets to us by the middle of the following month of the cancellationThis process for a refund check is about 6-8 weeks, which is what Tim B*** told *** ***. Unfortunately, had *** *** called Sussman Acura directly to cancel the warranty, we could have handled the cancellation and the return check, making the process quicker.We will mail the check directly to *** *** as soon as we receive notice that the warranty was in fact cancelled, and we know the amount to be refundedOr, if *** *** would prefer, I can call her when we have the check, and she can stop by the dealership and pick it up directly.Thank you,

------- Forwarded message ----------From: Gina K***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 29, 2017Dear [redacted],In regards to complaint # [redacted]: [redacted].[redacted] cancelled her Extended Warranty directly thru [redacted].When cancelled this way, we have no way of knowing about the cancellation until we receive a month end statement along with a refund check from Zurich. The statement typically gets to us by the middle of the following month of the cancellation. This process for a refund check is about 6-8 weeks, which is what Tim B[redacted] told [redacted]. Unfortunately, had [redacted] called Sussman Acura directly to cancel the warranty, we could have handled the cancellation and the return check, making the process quicker.We will mail the check directly to [redacted] as soon as we receive notice that the warranty was in fact cancelled, and we know the amount to be refunded. Or, if [redacted] would prefer, I can call her when we have the check, and she can stop by the dealership and pick it up directly.Thank you,

------ Forwarded message ----------From: Gina K[redacted]Date: Fri, Apr 28, 2017 at 12:21 PMSubject: Complaint # [redacted]To: [redacted]Cc: [redacted] Hi [redacted]'s complaint is that Sussman Acura without authorization ran her credit. We have records indicating that [redacted]...

emailed Sussman Acura about purchasing a vehicle on November 14, 2016. She also filled outan online credit application on November 14, 2016. She emailed the store on November 15, 2016 to state which car she was specifically interested in and to find out if we were able to get her financed. We were never able toget her financing, and after that happened we never heard back from [redacted].I have attached copies of the emails we received from [redacted], along with an activity log of all communications with [redacted]. At this time, we feel we have done nothing wrong. Please let me know if you need any other information regarding this matter.Thank you,Gina K[redacted] Automotive###-###-####, ext [redacted]###-###-####, fax

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: My email address is [redacted].com NOT [redacted].com.  This is not my inquiry.  This belongs to someone else.  This inquiry needs to be deleted from my credit report.
Regards,
[redacted]

Review: I bought a new acura Mdx 2014 on July 5th,2103. At the time of car purchase I purchased a remote starter which they told me that they will install in couple of days. It's been 18 days since I bought the car but they didn't install my remote starter. When I called they said that since its a new model & that the don't have a remote starter available for this model but this was never told to me at time of purchase. Now they are saying it will take another 30 days. So I asked them for a refund but they said they cannot give me a refund. I am frustrated by this whole thing . I think they have cheated me since they never mentioned to me anything about their remote starter not being available for the 2014 Mdx.Desired Settlement: I would like them either to give my money back or if they can some significant discount on other accessories.

Thanks

Business

Response:

Complaint from the Revdex.com regarding [redacted]. **. [redacted]’s remote starter for his 2014 MDX is now available and has been ordered through our parts department. The expected arrival is 3-5 business days at which point I will have the salesperson contact **. [redacted] to schedule an installation date. Please let me know if you have any other questions regarding this matter. Thank you.

General Manager

Sussman Acura

ext [redacted]

850 Old York Rd

Jenkintown, Pa 19046