[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
After my recent service experience at the Sussman dealership in Willow Grove, I will never go back to or give my business to any Sussman dealership in futureI do not recommend anyone get their cars serviced there or give any business to SussmanIt took five trips and from May 6th until July 17th, for the service department to complete a single safety recall (on the electronic power steering) on my Hyundai ElantraThe employees were nice, but I received terrible, incompetent service throughoutIt almost seemed that I was given terrible service on purpose, so I would not return to have any more recalls or services doneMy first waste of a trip was May 6th- the computer system was down, I wasn't informed prior to my appointment, and then was told I'd get a call once the system was working again, most likely that same dayI never received a callA few days later, I called to rescheduled for May On the second trip, I was told they had to order parts & I'd get a call when the parts were inAfter one month of waiting for this call, I had to call them three times to get an answer about whether the parts were in and to schedule a third appointment for July 3rdOn the 3rd trip, I was told it'd be completed before closing & I'd get a call when the car was readyAgain, I received no phone call- so I went just prior to closing for my carWhen I arrived, the mechanic told me I needed to bring the car back a fourth timeThe steering wheel had been replaced completely crooked and unaligned, plus they had gotten grease stains on the driver's side seatOn the fourth trip back, July 6th, they fixed the steering wheel, but now they needed to order a missing part for the horn, which had been broken, by them I assume since it was working beforeI had to drive with no horn for two weeks- I drive miles a day on the turnpike for work, talk about a safety hazard and law violationIn PA, all cars are required by law to have a functioning hornAt this point, I had learned my lesson and called to see if the part had come in and scheduled my fifth appointment for July 17thAt the time of my fifth trip, I spoke with the service manager and told him about my terrible experienceIt was especially aggravating and upsetting since I was 6-months pregnant and had much better things to be doing with my time, instead of wasting it with trips to have one recall fixedAll I got for my trouble and aggravation were excuses about a person quitting, how there must have been a problem with the phone number I provided, and an "I'm just as aggravated as you" and "I'm sorry"But in reality, since I was nice and merely complained, instead of yelling and demanding compensation, no one seemed concerned about my terrible experience or made any effort to compensate me for my waste of time and energyI guess I should just be grateful for the apology, for them cleaning the grease stains off my seat, and finally completing the safety recall after tripsOn the final trip, I got a call that my car was ready- mins after I had already gotten a ride homeI was originally told it'd be at least an hourLooks like after my complaint, they were able to work efficiently and competently
Dear [redacted] 125);"> Unfortunately, you do not qualify for this rebate The qualifications are not set by our dealership, as the rebate is given by Hyundai Motors As you know from your dialog with them, they are the ones who set the parameters and have decided that you do not qualify As you were fully aware of this before you took delivery, I am unclear as to why you think that Sussman Hyundai should reimburse you for this amount The decision was made by Hyundai and they have the final decision in the matter If you would like to discuss this matter further, please feel free to contact me at ###-###-#### Regards, Dan S [redacted] General Manager Sussman Hyundai p: ###-###-####
Dear [redacted] , The qualification for the valued owner incentive are as follows: OFFICIAL PROGRAM RULES Eligibility: Customers must be the registered owner or currently living with an immediate family member who is the registered owner of a Hyundai vehicle at the commencement of the program period Customers must purchase an eligible new Hyundai vehicle from a participating Hyundai dealershipRefer to "Participating Dealerships" and "Eligible Vehicles" above An immediate family member is defined as follows: Father/Mother, Spouse, Daughter/Son, Brother/Sister Previously purchased Hyundai vehicle must be distributed by HMA Previously purchased Hyundai vehicle may only be used once towards the purchase of a new Hyundai vehicle Valued Owner incentive may not be combined with Competitive Owner incentive See your local dealer for additional details on Hyundai rewards Based on the information you provided to us, you did not meet this criteria You provided us with an 11-year old expired temporary registration (from 2003) in your name for a Hyundai vehicle Our business manager ran a vin check to see if the vehicle was currently registered in your name and it came back blank You informed him that you gave the vehicle to your son, who lives in Maryland, and it was registered in his name You also showed him the title, in your son’s name (who lives in Maryland) Unfortunately, this information does not meet the 1st criteria listed above You contacted Hyundai Consumer Affairs after taking delivery of your new vehicle and was told by their representative that you did not qualify As I discussed with you earlier today, the dealership does not benefit from you “not” qualifying for the rebate I actually wish you did qualify, because it would not have left you feeling upset with your purchase We do not gain anything financially from you qualifying or not qualifying for the incentive It is a pure benefit to the customer You provided the necessary documentation for the military incentive and received the rebate for it As always, feel free to contact me to further discuss this matter Regards, Dan S [redacted] General Manager Sussman Hyundai p: ###-###-####
[To assist us in bringing this matter to a
Complaint: ***
I am rejecting this response because:#Requirements State that Customers must be the registered owner or currently living with an immediate family member who is the registered owner of a Hyundai vehicle at the commencement of the program periodMy son *** *** who is the registered living with me#customers must purchase an eligible new Hyundai vehicle from a participating Hyundai dealership which Sussman is and I purchased it from them#An immediate family member is defined as follows Father/Mother Spouse, Daughter/Son which I meet alsoPreviously purchased Hyundai vehicle must be distributed by *** which is was through *** Hyundai, Downington PAAll of these above have been met to qualify for the Loyal Customer program of $which Sussman Hyundai did not honorThey were mis trusty and signed a deal and backed out of the deal which is fraudThey took my trade with the license plate and took it into the shop to prepare it for the sale and kept me & my wife there for over hours and refuse to honor the saleMeanwhile they planned the sale by taking my car into their shop and prepared the deal and then refused itThey are a dishonest dealership and if they do not plan to honor the deal I plan on following up with the PAAttorney General office and my lawyer
*** ***-
My name is Gina K***, I work at Sussman Corporate and handle the complaints for the company. I will speak to Steve K***, our Service Manager at Hyundai about your issuesI will get back to you early next weekIf you want to contact me directly, please call
me at ###-###-####, ext ***Thank you,
Gina K***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me The aligment for the right toe was out of spec at degrees.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: See attached letter written to *** ***. I bought this car in good faith but was not given the Loyalty Customer Rebate of $750.00. I have been given the run around from the dealer and the manufacturer. The Manufacturer Hyundai is pointing the finger at Sussman Hyundai and Sussman Hyundai is pointing the finger at Hyundai. I call the Sales manager on June and still get the same aroundI made a deal with the salesperson and the manager and signed a deal for $23,cash. I waited over hours and then the person who finalizes the deal comes out speaking loudly and states this deal does not qualify. I am a veteran and got that rebate fine, but when it came to the Loyalty rebate they refused me. I own the car and have it in my garage. According to Hyundai requirements it states as you will see on their letter if a relative lives with you the car can be titled out of state which it is due to my son going to college in Maryland. He has finished Law School and works for one of the largest law firms in Washington DC. I would like to follow a complaint against Hyundai over this all because it is unfair to advertise in business and not give people who bought and qualifies for their rebates. This I consider is a switch & bait way of cheating a person on a sales deal. All of my proof is attached
Regards,
*** ***
Dear [redacted]
125);">
Unfortunately, you do not
qualify for this rebate. The qualifications are not set by our
dealership, as the rebate is given by Hyundai Motors. As you know from
your dialog with them, they are the ones who set the parameters and have
decided that you do not qualify.
As you were fully aware of this
before you took delivery, I am unclear as to why you think that Sussman Hyundai
should reimburse you for this amount. The decision was made by Hyundai
and they have the final decision in the matter.
If you would like to discuss
this matter further, please feel free to contact me at ###-###-####.
Regards,
Dan S[redacted]
General Manager
Sussman Hyundai
p: ###-###-####
The qualification for the valued
owner incentive are as follows:
OFFICIAL PROGRAM RULES
Eligibility:
Customers must be the registered owner or currently
living with an immediate family member who is the registered owner of a
Hyundai vehicle at the commencement of the program period.
Customers must purchase an eligible new Hyundai vehicle
from a participating Hyundai dealership. Refer to "Participating
Dealerships" and "Eligible Vehicles" above.
An immediate family member is defined as follows:
Father/Mother, Spouse, Daughter/Son, Brother/Sister.
Previously purchased Hyundai vehicle must be
distributed by HMA.
Previously purchased Hyundai vehicle may only be used
once towards the purchase of a new Hyundai vehicle.
Valued Owner incentive may not be combined with
Competitive Owner incentive.
See your local dealer for additional details on Hyundai
rewards.
Based on the information you
provided to us, you did not meet this criteria. You provided us with an
11-year old expired temporary registration (from 2003) in your name for a
Hyundai vehicle. Our business manager ran a vin check to see if the
vehicle was currently registered in your name and it came back blank. You
informed him that you gave the vehicle to your son, who lives in Maryland, and
it was registered in his name. You also showed him the title, in your
son’s name (who lives in Maryland). Unfortunately, this information does
not meet the 1st criteria listed above.
You contacted Hyundai Consumer
Affairs after taking delivery of your new vehicle and was told by their
representative that you did not qualify.
As I discussed with you earlier
today, the dealership does not benefit from you “not” qualifying for the
rebate. I actually wish you did qualify, because it would not have left
you feeling upset with your purchase. We do not gain anything financially
from you qualifying or not qualifying for the incentive. It is a pure
benefit to the customer. You provided the necessary documentation
for the military incentive and received the rebate for it.
As always, feel free to contact
me to further discuss this matter.
Regards,
Dan S[redacted]
General Manager
Sussman Hyundai
p: ###-###-####
After my recent service experience at the Sussman dealership in Willow Grove, I will never go back to or give my business to any Sussman dealership in future. I do not recommend anyone get their cars serviced there or give any business to Sussman.
It took five trips and from May 6th until July 17th, for the service department to complete a single safety recall (on the electronic power steering) on my Hyundai Elantra. The employees were nice, but I received terrible, incompetent service throughout. It almost seemed that I was given terrible service on purpose, so I would not return to have any more recalls or services done.
My first waste of a trip was May 6th- the computer system was down, I wasn't informed prior to my appointment, and then was told I'd get a call once the system was working again, most likely that same day. I never received a call. A few days later, I called to rescheduled for May 22.
On the second trip, I was told they had to order parts & I'd get a call when the parts were in. After one month of waiting for this call, I had to call them three times to get an answer about whether the parts were in and to schedule a third appointment for July 3rd.
On the 3rd trip, I was told it'd be completed before closing & I'd get a call when the car was ready. Again, I received no phone call- so I went just prior to closing for my car. When I arrived, the mechanic told me I needed to bring the car back a fourth time. The steering wheel had been replaced completely crooked and unaligned, plus they had gotten grease stains on the driver's side seat.
On the fourth trip back, July 6th, they fixed the steering wheel, but now they needed to order a missing part for the horn, which had been broken, by them I assume since it was working before. I had to drive with no horn for two weeks- I drive 60 miles a day on the turnpike for work, talk about a safety hazard and law violation. In PA, all cars are required by law to have a functioning horn. At this point, I had learned my lesson and called to see if the part had come in and scheduled my fifth appointment for July 17th.
At the time of my fifth trip, I spoke with the service manager and told him about my terrible experience. It was especially aggravating and upsetting since I was 6-8 months pregnant and had much better things to be doing with my time, instead of wasting it with 5 trips to have one recall fixed. All I got for my trouble and aggravation were excuses about a person quitting, how there must have been a problem with the phone number I provided, and an "I'm just as aggravated as you" and "I'm sorry". But in reality, since I was nice and merely complained, instead of yelling and demanding compensation, no one seemed concerned about my terrible experience or made any effort to compensate me for my waste of time and energy. I guess I should just be grateful for the apology, for them cleaning the grease stains off my seat, and finally completing the safety recall after 5 trips. On the final trip, I got a call that my car was ready- 10 mins after I had already gotten a ride home. I was originally told it'd be at least an hour. Looks like after my complaint, they were able to work efficiently and competently.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I had just totaled my car and needed to buy a new one. I went to Sussman Hyundai because my partner had purchased a Hyundai and was very pleased with it. I settled on a car and the price and proceeded to sign the paperwork. After I got home I looked over the papers and discovered that I had purchased an insurance policy for "non paint dent repair", an insurance policy for "tire damage for 3 years", and they had purchased a new license plate for me. The total cost for these was $762. No one told me that these charges were on my bill. They simply hoped that I would not see them. No satisfaction when I complained.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
After my recent service experience at the Sussman dealership in Willow Grove, I will never go back to or give my business to any Sussman dealership in futureI do not recommend anyone get their cars serviced there or give any business to SussmanIt took five trips and from May 6th until July 17th, for the service department to complete a single safety recall (on the electronic power steering) on my Hyundai ElantraThe employees were nice, but I received terrible, incompetent service throughoutIt almost seemed that I was given terrible service on purpose, so I would not return to have any more recalls or services doneMy first waste of a trip was May 6th- the computer system was down, I wasn't informed prior to my appointment, and then was told I'd get a call once the system was working again, most likely that same dayI never received a callA few days later, I called to rescheduled for May On the second trip, I was told they had to order parts & I'd get a call when the parts were inAfter one month of waiting for this call, I had to call them three times to get an answer about whether the parts were in and to schedule a third appointment for July 3rdOn the 3rd trip, I was told it'd be completed before closing & I'd get a call when the car was readyAgain, I received no phone call- so I went just prior to closing for my carWhen I arrived, the mechanic told me I needed to bring the car back a fourth timeThe steering wheel had been replaced completely crooked and unaligned, plus they had gotten grease stains on the driver's side seatOn the fourth trip back, July 6th, they fixed the steering wheel, but now they needed to order a missing part for the horn, which had been broken, by them I assume since it was working beforeI had to drive with no horn for two weeks- I drive miles a day on the turnpike for work, talk about a safety hazard and law violationIn PA, all cars are required by law to have a functioning hornAt this point, I had learned my lesson and called to see if the part had come in and scheduled my fifth appointment for July 17thAt the time of my fifth trip, I spoke with the service manager and told him about my terrible experienceIt was especially aggravating and upsetting since I was 6-months pregnant and had much better things to be doing with my time, instead of wasting it with trips to have one recall fixedAll I got for my trouble and aggravation were excuses about a person quitting, how there must have been a problem with the phone number I provided, and an "I'm just as aggravated as you" and "I'm sorry"But in reality, since I was nice and merely complained, instead of yelling and demanding compensation, no one seemed concerned about my terrible experience or made any effort to compensate me for my waste of time and energyI guess I should just be grateful for the apology, for them cleaning the grease stains off my seat, and finally completing the safety recall after tripsOn the final trip, I got a call that my car was ready- mins after I had already gotten a ride homeI was originally told it'd be at least an hourLooks like after my complaint, they were able to work efficiently and competently
Dear [redacted] 125);"> Unfortunately, you do not qualify for this rebate The qualifications are not set by our dealership, as the rebate is given by Hyundai Motors As you know from your dialog with them, they are the ones who set the parameters and have decided that you do not qualify As you were fully aware of this before you took delivery, I am unclear as to why you think that Sussman Hyundai should reimburse you for this amount The decision was made by Hyundai and they have the final decision in the matter If you would like to discuss this matter further, please feel free to contact me at ###-###-#### Regards, Dan S [redacted] General Manager Sussman Hyundai p: ###-###-####
Dear [redacted] , The qualification for the valued owner incentive are as follows: OFFICIAL PROGRAM RULES Eligibility: Customers must be the registered owner or currently living with an immediate family member who is the registered owner of a Hyundai vehicle at the commencement of the program period Customers must purchase an eligible new Hyundai vehicle from a participating Hyundai dealershipRefer to "Participating Dealerships" and "Eligible Vehicles" above An immediate family member is defined as follows: Father/Mother, Spouse, Daughter/Son, Brother/Sister Previously purchased Hyundai vehicle must be distributed by HMA Previously purchased Hyundai vehicle may only be used once towards the purchase of a new Hyundai vehicle Valued Owner incentive may not be combined with Competitive Owner incentive See your local dealer for additional details on Hyundai rewards Based on the information you provided to us, you did not meet this criteria You provided us with an 11-year old expired temporary registration (from 2003) in your name for a Hyundai vehicle Our business manager ran a vin check to see if the vehicle was currently registered in your name and it came back blank You informed him that you gave the vehicle to your son, who lives in Maryland, and it was registered in his name You also showed him the title, in your son’s name (who lives in Maryland) Unfortunately, this information does not meet the 1st criteria listed above You contacted Hyundai Consumer Affairs after taking delivery of your new vehicle and was told by their representative that you did not qualify As I discussed with you earlier today, the dealership does not benefit from you “not” qualifying for the rebate I actually wish you did qualify, because it would not have left you feeling upset with your purchase We do not gain anything financially from you qualifying or not qualifying for the incentive It is a pure benefit to the customer You provided the necessary documentation for the military incentive and received the rebate for it As always, feel free to contact me to further discuss this matter Regards, Dan S [redacted] General Manager Sussman Hyundai p: ###-###-####
[To assist us in bringing this matter to a
Complaint: ***
I am rejecting this response because:#Requirements State that Customers must be the registered owner or currently living with an immediate family member who is the registered owner of a Hyundai vehicle at the commencement of the program periodMy son *** *** who is the registered living with me#customers must purchase an eligible new Hyundai vehicle from a participating Hyundai dealership which Sussman is and I purchased it from them#An immediate family member is defined as follows Father/Mother Spouse, Daughter/Son which I meet alsoPreviously purchased Hyundai vehicle must be distributed by *** which is was through *** Hyundai, Downington PAAll of these above have been met to qualify for the Loyal Customer program of $which Sussman Hyundai did not honorThey were mis trusty and signed a deal and backed out of the deal which is fraudThey took my trade with the license plate and took it into the shop to prepare it for the sale and kept me & my wife there for over hours and refuse to honor the saleMeanwhile they planned the sale by taking my car into their shop and prepared the deal and then refused itThey are a dishonest dealership and if they do not plan to honor the deal I plan on following up with the PAAttorney General office and my lawyer
*** ***-
My name is Gina K***, I work at Sussman Corporate and handle the complaints for the company. I will speak to Steve K***, our Service Manager at Hyundai about your issuesI will get back to you early next weekIf you want to contact me directly, please call
me at ###-###-####, ext ***Thank you,
Gina K***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me The aligment for the right toe was out of spec at degrees.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: See attached letter written to *** ***. I bought this car in good faith but was not given the Loyalty Customer Rebate of $750.00. I have been given the run around from the dealer and the manufacturer. The Manufacturer Hyundai is pointing the finger at Sussman Hyundai and Sussman Hyundai is pointing the finger at Hyundai. I call the Sales manager on June and still get the same aroundI made a deal with the salesperson and the manager and signed a deal for $23,cash. I waited over hours and then the person who finalizes the deal comes out speaking loudly and states this deal does not qualify. I am a veteran and got that rebate fine, but when it came to the Loyalty rebate they refused me. I own the car and have it in my garage. According to Hyundai requirements it states as you will see on their letter if a relative lives with you the car can be titled out of state which it is due to my son going to college in Maryland. He has finished Law School and works for one of the largest law firms in Washington DC. I would like to follow a complaint against Hyundai over this all because it is unfair to advertise in business and not give people who bought and qualifies for their rebates. This I consider is a switch & bait way of cheating a person on a sales deal. All of my proof is attached
Regards,
*** ***
Dear [redacted]
125);">
Unfortunately, you do not
qualify for this rebate. The qualifications are not set by our
dealership, as the rebate is given by Hyundai Motors. As you know from
your dialog with them, they are the ones who set the parameters and have
decided that you do not qualify.
As you were fully aware of this
before you took delivery, I am unclear as to why you think that Sussman Hyundai
should reimburse you for this amount. The decision was made by Hyundai
and they have the final decision in the matter.
If you would like to discuss
this matter further, please feel free to contact me at ###-###-####.
Regards,
Dan S[redacted]
General Manager
Sussman Hyundai
p: ###-###-####
Dear [redacted],
The qualification for the valued
owner incentive are as follows:
OFFICIAL PROGRAM RULES
Eligibility:
Customers must be the registered owner or currently
living with an immediate family member who is the registered owner of a
Hyundai vehicle at the commencement of the program period.
Customers must purchase an eligible new Hyundai vehicle
from a participating Hyundai dealership. Refer to "Participating
Dealerships" and "Eligible Vehicles" above.
An immediate family member is defined as follows:
Father/Mother, Spouse, Daughter/Son, Brother/Sister.
Previously purchased Hyundai vehicle must be
distributed by HMA.
Previously purchased Hyundai vehicle may only be used
once towards the purchase of a new Hyundai vehicle.
Valued Owner incentive may not be combined with
Competitive Owner incentive.
See your local dealer for additional details on Hyundai
rewards.
Based on the information you
provided to us, you did not meet this criteria. You provided us with an
11-year old expired temporary registration (from 2003) in your name for a
Hyundai vehicle. Our business manager ran a vin check to see if the
vehicle was currently registered in your name and it came back blank. You
informed him that you gave the vehicle to your son, who lives in Maryland, and
it was registered in his name. You also showed him the title, in your
son’s name (who lives in Maryland). Unfortunately, this information does
not meet the 1st criteria listed above.
You contacted Hyundai Consumer
Affairs after taking delivery of your new vehicle and was told by their
representative that you did not qualify.
As I discussed with you earlier
today, the dealership does not benefit from you “not” qualifying for the
rebate. I actually wish you did qualify, because it would not have left
you feeling upset with your purchase. We do not gain anything financially
from you qualifying or not qualifying for the incentive. It is a pure
benefit to the customer. You provided the necessary documentation
for the military incentive and received the rebate for it.
As always, feel free to contact
me to further discuss this matter.
Regards,
Dan S[redacted]
General Manager
Sussman Hyundai
p: ###-###-####
After my recent service experience at the Sussman dealership in Willow Grove, I will never go back to or give my business to any Sussman dealership in future. I do not recommend anyone get their cars serviced there or give any business to Sussman.
It took five trips and from May 6th until July 17th, for the service department to complete a single safety recall (on the electronic power steering) on my Hyundai Elantra. The employees were nice, but I received terrible, incompetent service throughout. It almost seemed that I was given terrible service on purpose, so I would not return to have any more recalls or services done.
My first waste of a trip was May 6th- the computer system was down, I wasn't informed prior to my appointment, and then was told I'd get a call once the system was working again, most likely that same day. I never received a call. A few days later, I called to rescheduled for May 22.
On the second trip, I was told they had to order parts & I'd get a call when the parts were in. After one month of waiting for this call, I had to call them three times to get an answer about whether the parts were in and to schedule a third appointment for July 3rd.
On the 3rd trip, I was told it'd be completed before closing & I'd get a call when the car was ready. Again, I received no phone call- so I went just prior to closing for my car. When I arrived, the mechanic told me I needed to bring the car back a fourth time. The steering wheel had been replaced completely crooked and unaligned, plus they had gotten grease stains on the driver's side seat.
On the fourth trip back, July 6th, they fixed the steering wheel, but now they needed to order a missing part for the horn, which had been broken, by them I assume since it was working before. I had to drive with no horn for two weeks- I drive 60 miles a day on the turnpike for work, talk about a safety hazard and law violation. In PA, all cars are required by law to have a functioning horn. At this point, I had learned my lesson and called to see if the part had come in and scheduled my fifth appointment for July 17th.
At the time of my fifth trip, I spoke with the service manager and told him about my terrible experience. It was especially aggravating and upsetting since I was 6-8 months pregnant and had much better things to be doing with my time, instead of wasting it with 5 trips to have one recall fixed. All I got for my trouble and aggravation were excuses about a person quitting, how there must have been a problem with the phone number I provided, and an "I'm just as aggravated as you" and "I'm sorry". But in reality, since I was nice and merely complained, instead of yelling and demanding compensation, no one seemed concerned about my terrible experience or made any effort to compensate me for my waste of time and energy. I guess I should just be grateful for the apology, for them cleaning the grease stains off my seat, and finally completing the safety recall after 5 trips. On the final trip, I got a call that my car was ready- 10 mins after I had already gotten a ride home. I was originally told it'd be at least an hour. Looks like after my complaint, they were able to work efficiently and competently.
[redacted] was refunded his $95.95 yesterday. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I had just totaled my car and needed to buy a new one. I went to Sussman Hyundai because my partner had purchased a Hyundai and was very pleased with it. I settled on a car and the price and proceeded to sign the paperwork. After I got home I looked over the papers and discovered that I had purchased an insurance policy for "non paint dent repair", an insurance policy for "tire damage for 3 years", and they had purchased a new license plate for me. The total cost for these was $762. No one told me that these charges were on my bill. They simply hoped that I would not see them. No satisfaction when I complained.