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We have been hired by Mrs [redacted] on 02/19/to do her refacing of her cabinets in her kitchen We were not allowed to start the project until 06/26/because she was not in town Tina, sales rep for this job, informed Mrs [redacted] that this job will be completed within a week Therefore, Mrs [redacted] planned on coming in town for days The installer we had on the job has completed the work on 07/23/That was two days later than we anticipated After the jobwas completed we ( [redacted] & Myself) had a walk through (07/30/@ 3:30pm) with the daughter and she had pointed out some of the stuff that they were not happy with and wanted to have us fix Things needed to be fixed was the veneer installed had stain that was not applied correctly by the oven and microwave unit, there were some spots of stain on wall & dishwasher and couple scribes that needed to be replaced There were other concerns that they had that was brought up and that was with the stain on doors They were stating that the stain was not consistent on the door or drawer front I have tried to explain to the daughter that's for wood to take stain differently and that supplier doesn't know how the wood will take stain until staining it Even though it was done by industry standards, I agreed to replace them to make sure they are happy Well as a result of that conversation I had agreed, to try to make all my customers happy, to replace the doors and drawer fronts that they did not like even though it was not an issue of workmanship I also then scheduled another installer tocome out and address the veneer issue and staining I had a painter come out and paint the wall to cover stains and clean the dishwasher panel as well I called my supplier and order the stain on this order and the new doors (stained) We took the stain and applied it to a maple wood sample We brought the sample out to the house and visited with the daughter and showed her the sample up against the doors She gave us the ok on the stain on 08/22/@ 3:30pm Weproceeded with the stain on the veneer We scheduled the work to be completed We thought everything was fine and done at this point We scheduled another walk through with the daughter on 09/22/ This time around the daughter is stating that she is now not happy with the entire job because all the back of doors have tiny little puncture holes The puncture holes were needle point holes They were puncture holes from supplier They needed to hang doors in the air to spray the stain on them All the new doors and drawer front we just ordered are still not to their satisfactory So again, we reordered the entire kitchen doors and drawers We get it installed On 11/18/we had the installer go back out and reinstall the new doors Mr& Mrs [redacted] then comes back in town and we go out to see how they like it and hopefully do some little touch ups and be done Well after the doors were installed now they said the veneer was not matching 100% I explained to them again that our stain rubbed on with cloth is not going to ever match 100% with doors that are sprayed on by the supplier They didn’t want to hear it They also told me again about the doors of different shades I have brought couple of samples to the house of different types of wood species and the staining of each one and had educated the homeowners that all types of wood takes stain differently and that they will never be 100% consistent in color unless you paint the wood They didn't care and didn't believe me I asked them to go online and do some research on the wood they picked and how that wood takes stain and if it is guaranteed to be consistent throughout They didn't want to After we talked that day and went over everything I told them that I will rip the veneeroff and that I want someone to approve the stain before we stain everything again The whole process goes through the daughter again and daughter gave us the ok again and we went ahead and installed it Mr& Mrs [redacted] came back in town and everything looks horrible again I confronted both of them and said that we need to have them stay there while installer is there and make sure everything is done to their liking We did do that and everything was done but for couple of doors they did not like So they left town with that to be completed We ordered the doors and installed them Everything was fineuntil we get a call from Mr [redacted] and said there is a punch list of things to be completed and when we are coming back out I told him that I thought we were done andthey were happy Then he told me that there are still stuff to be completed and he blue taped them off I asked what it was and he didn’t know I sent out installer out to see what is to be done and he called me back saying there was blue tape everywhere and he asked the daughter what all that was for and she couldn’t answer that for us I called Mr [redacted] and asked him aswell but he could only tell me out of stickers what’s wrong and what needs to be fixed I then told him that I needsomeone to be home to tell us exactly what they want us to repair He said he will make it happened We show up to the house on 03/09/and theboyfriend of daughter is home only (now again please remember that he is the 4th party now involved with this project) I introduced myself I told him that weare here to find out what the stickers mean and to fix anything He said he doesn’t know anything and that he was just told to open the door and let us inside Well the installer and I then just went ahead and tried to figure out what needed to be done and why stickers were placed there since nobody could tell us We took couple doors with us because he said door was shinier than the other (or at least that’s what we thought) We stripped one door of the stain and re-stained to match the other Came out exact I go back to meet with Mrs [redacted] when she came back in town on 03/26/and walk in pretty confident that the job was going to be completed and done As soon as I walked in she started going at it on why I touched those doors and that there was nothing wrong with it that the doors about fridge needed touch up and so forth At this point I was irritated to be honest and I asked her why nobody was here to tell us what needs to be fixed, what the stickers meant, etc There was no talking to her at that point I way called Mr [redacted] and explained everything I told them that at this point I have exhausted every solution I could come up with to fix this and make them happy I told them that I cant speak with ppl on this project and when approves the other rejects I told them that the kitchen looks great I am exhausted not being able to come to a solution on this job and that I need one person in charge and only and that’s the only way I could get the job done and need them to be in town so sign off on everything as they approve At the end of the conversation on that day I told them that I will credit them the final balance of $2, They said fine and I walked out Even after thisdate I answered all phone calls and all text messages (which have proof of texts) I don’t ever leave a job undone or with customers unhappy I really justknow what else to do After they agreed on me crediting the money to them and have someone else finish it they called me and tried to get me to continue the job and have them hold the money I told Mr [redacted] that we came to an agreement and would like to stick to it We finished out talk and again thought it was taken care of and now I’m writing this explanation The job we did in that house looks great The high gloss they are talking about is on the side of kitchen where the sun hits the panel and you could see more gloss It’s the same stain same panel on the other side of kitchen where the sun doesn’t hit and the customers are not complaining about that panel I have done everything in my power to make them happy and replaced the doors, drawers and veneers couple times when I was not supposed to All I did is to try to make them happyI have attached photos that I took on 03/26/ Kitchen looks great

We have been hired by Mrs. [redacted] on 02/19/2014 to do her refacing of her cabinets in her kitchen.  We were not allowed to start the project until 06/26/2014 because she was not in town.  Tina, sales rep for this job, informed Mrs. [redacted] that this job will be...

completed within a week.  Therefore, Mrs. [redacted] planned on coming in town for 8 days.  The installer we had on the job has completed the work on 07/23/2014. That was two days later than we anticipated.  After the jobwas completed we ([redacted] & Myself) had a walk through (07/30/2014 @ 3:30pm) with the daughter and she had pointed out some of the stuff that they were not happy with and wanted to have us fix.  Things needed to be fixed was the veneer installed had stain that was not applied correctly by the oven and microwave unit, there were some spots of stain on wall & dishwasher and couple scribes that needed to be replaced.  There were other concerns that they had that was brought up and that was with the stain on doors.  They were stating that the stain was not consistent on the door or drawer front.  I have tried to explain to the daughter that's normal for wood to take stain differently and that supplier doesn't know how the wood will take stain until staining it.  Even though it was done by industry standards, I agreed to replace them to make sure they are happy.  Well as a result of that conversation I had agreed, to try to make all my customers happy, to replace the doors and drawer fronts that they did not like even though it was not an issue of workmanship.  I also then scheduled another installer tocome out and address the veneer issue and staining.  I had a painter come out and paint the wall to cover stains and clean the dishwasher panel as well.  I called my supplier and order the stain on this order and the new doors (stained).  We took the stain and applied it to a maple wood sample.  We brought the sample out to the house and visited with the daughter and showed her the sample up against the doors.  She gave us the ok on the stain on 08/22/2014 @ 3:30pm.  Weproceeded with the stain on the veneer.  We scheduled the work to be completed.  We thought everything was fine and done at this point.  We scheduled another walk through with the daughter on 09/22/2014.  This time around the daughter is stating that she is now not happy with the entire job because all the back of doors have tiny little puncture holes.  The puncture holes were needle point holes.  They were puncture holes from supplier.  They needed to hang doors in the air to spray the stain on them.  All the new doors and drawer front we just ordered are still not to their satisfactory.  So again, we reordered the entire kitchen doors and drawers.  We get it installed.   On 11/18/2014 we had the installer go back out and reinstall the new doors.  Mr. & Mrs. [redacted] then comes back in town and we go out to see how they like it and hopefully do some little touch ups and be done.  Well after the doors were installed now they said the veneer was not matching 100%.  I explained to them again that our stain rubbed on with cloth is not going to ever match 100% with doors that are sprayed on by the supplier.  They didn’t want to hear it.  They also told me again about the doors of different shades.  I have brought couple of samples to the house of different types of wood species and the staining of each one and had educated the homeowners that all types of wood takes stain differently and that they will never be 100% consistent in color unless you paint the wood.  They didn't care and didn't believe me.  I asked them to go online and do some research on the wood they picked and how that wood takes stain and if it is guaranteed to be consistent throughout.  They didn't want to.  After we talked that day and went over everything I told them that  I will rip the veneeroff and that I want someone to approve the stain before we stain everything again.  The whole process goes through the daughter again and daughter gave us the ok again and we went ahead and installed it.  Mr. & Mrs. [redacted] came back in town and everything looks horrible again.  I confronted both of them and said that we need to have them stay there while installer is there and make sure everything is done to their liking.  We did do that and everything was done but for couple of doors they did not like.  So they left town with that to be completed.  We ordered the doors and installed them.  Everything was fineuntil we get a call from Mr. [redacted] and said there is a punch list of things to be completed and when we are coming back out.  I told him that I thought we were  done andthey were happy.  Then he told me that there are still stuff to be completed and he blue taped them off.  I asked what it was and he didn’t know.  I sent out installer out to see what is to be done and he called me back saying there was blue tape everywhere and he asked the daughter what all that was for and she  couldn’t answer that for us.   I called Mr. [redacted] and asked him aswell but he could only tell me 3 out of 10 stickers what’s wrong and what needs to be fixed.  I  then told him that I needsomeone to be home to tell us exactly what they want us to repair.  He said he will make it happened.  We show up to the house on  03/09/2015 and theboyfriend of daughter is home only (now again please remember that he is the 4th party now involved with this project).  I introduced  myself.  I told him that weare here to find out what the stickers mean and to fix anything.  He said he doesn’t know anything and that he was just told to open the door and let us inside.  Well the installer and I then just went ahead and tried to figure out what needed to be done and why stickers were placed there since nobody could tell us.  We took couple doors with us because he said 1 door was shinier than the other (or at least that’s what we thought).  We stripped one door of the stain and re-stained to match the other.  Came out exact.  I go back to meet with Mrs. [redacted] when she came back in town on 03/26/2015 and walk in pretty confident that the job was going to be completed and done.  As soon as I walked in she started going at it on why I touched those doors and that there was nothing wrong with it…that the doors about fridge needed touch up and so forth.  At this point I was irritated to be honest and I asked her why nobody was here to tell us what needs to be fixed, what the stickers meant, etc.  There was no talking to her at that point.  I 3 way called Mr. [redacted] and explained everything.  I told them that at this point I have exhausted every solution I could come up with to fix this and make them happy.  I told them that I cant speak with 4 ppl on this project and when 1 approves the other rejects.  I told them that the kitchen looks great.  I am exhausted not being able to come to a solution on this job and that I need one person in charge and only 1 and that’s the only way I could get the job done and need them to be in town so sign off on everything as they approve.  At the end of the conversation on that day I told them that I will credit them the final balance of $2,390.62.  They said fine and I walked out.  Even after thisdate I answered all phone calls and all text messages (which have proof of texts).  I don’t ever leave a job undone or with customers unhappy.  I really justknow what else to do.  After they agreed on me crediting the money to them and have someone else finish it they called me and tried to get me to continue the job and have them hold the money.  I told Mr. [redacted] that we came to an agreement and would like to stick to it.  We finished out talk and again thought it was taken care of and now I’m writing this explanation.  The job we did in that house looks great.  The high gloss they are talking about is on the side of kitchen where the sun hits the panel and you could see more gloss.  It’s the same stain same panel on the other side of kitchen where the sun doesn’t hit and the customers are not complaining about that panel.  I have done everything in my power to make them happy and replaced the doors, drawers and veneers couple times when I was not supposed to.  All I did is to try to make them happy. I have attached photos that I took on 03/26/2015.  Kitchen looks great

This job has been completed.  The top has been replaced and tile backsplash has been repaired to customers satisfaction on 04/22/2016.  You may follow up with customers if needed.  I called homeowner on that date a confirmed he was happy with the repair and he said "yes" and "thank...

you".  Our guys did not show up on date that we did promise them.  That was our fault but we would never leave a customer unhappy.  Customer had my mobile number and did not call me that day at all.  They just went on and filed a complaint.  I had told them that warranty issues will be take care of and that it would take a little time to get approved by suppliers before we switch out material.  They said they understood.  Guess not.  All in all job is completed and customers are happy with the work.