Suter Fencing, Inc

Review: They failed to install fence correctly in august of 2014.I have made multiple contacts with then to come fix it. They have failed to return to complete the proper installation of the fence.Desired Settlement: To come install the fence correctly.

Business

Response:

ID#[redacted]THE CUSTOMER AND SUTER FENCING INC. AGREED ON A PRICE OF $7147 TO INSTALL 26' OF 6' HIGH TAN COLOR VINYL-PRIVACY FENCE INCLUDING ONE GATE; AND 129' OF SS" HIGH BRONZE COLOR ORNAMENTAL ALUMINUM FENCE INCLUDING ONE GATE AROUND THEIR NEW POOL AT THEIR RESIDENCE AT [redacted]

THEY PUT A DEPOSIT DOWN ON 7/31/14 OF $3500 BY CHECK TO ORDER THE FENCE MATERIAL NEEDED FOR THE JOB. THE FENCE MATERIAL ARRIVED AT OUR SITE 8/25/14.OUR INSTALLER BEGAN INSTALLATION THE FIRST WEEK Of SEPTEMBER AND COMPLETED WITHIN FIVE DAYS. WE INSTALLED AS WE NORMALLY DO.THE HUSBAND AND WIFE CALLED US SEPARATELY AND EXPRESSED DISSATISFACTION WITH OUR INSTALLATION. AFTER SEVERAL WEEKS OF CONVERSATIONS, OUR INSTALLER EXPRESSED DISMAY AT THE INDECISION HE WAS RECEIVING FROM THE COUPLE AS TO WHAT THEY WANTED CHANGED WITH THE INSTALLATION. FRUSTRATION WAS SETTING IN ON BOTH SIDES.FINALLY, AFTER TALKING WITH THE WIFE ON THE PHONE, I PERSONALLY INSPECTED THE JOB AND MADE A DETAILED LIST OF CHANGES THE COUPLE NEEDED ADDRESSED.I TOLD THEM THAT WE WOULD GET TO THEIR CHANGES AGTER WE CLEANED OUR SCHEDULED REMAINING JOBS, SINCE THEIR POOL WAS CLOSED AND FENCE -SECURED FOR THE UPCOMING WINTER. SHE AGREED TO THIS.WHEN OUR SCHEDULED JOBS WERE ALL COMPLETED IT WAS DECEMBER AND SUB-FREEZING TEMPERATURES WERE THE NIGHTIME SITUATION. WE CANNOT CONCRETE IN THE POSTS WHEN WE HAVE SUB-FREEZING NIGHTTIME TEMPERATURES. I TOLD THE WIFE THAT WE WOULD COMPLETE THE CHANGES SHE ASKED FOR IN THE SPRING BEFORE THE POOL WAS OPENED.ON APRIL 3O, 2015, WE BEGAN TO ADDRESS THE CHANGES ON THEIR FENCE. MY INSTALLER TALKED TO THE COUPLE ON SITE AND STILL WAS MET WITH INDECISION. BUT WE FINALLY ARRIVED AT A CONCENSIS. THE CHANGES WERE MADE TO WHAT I ASSUME IS THEIR SATISFACTION AS WE HAVE NOT RECEIVED ANY NEGATIVE FEEDBACK FROM THEM. REPAIRS WERE COMPLETED MAY 5-6 2015. THEY HAVE NOT BEEN INVOICED PENDING ANY OTHER CHANGES THAT THEY MIGHT DECIDE THEY WANT,WE HAVE PROVIDED FENCE INSTALLATION SINCE 1948 AND PRIDE OURSELVES ON OUR WORKMANSHIP. THE WHOLE UNFORTUNATE CHAIN OF EVENTS HAS BEEN UNIQUE FOR US AS WE VERY SELDOM RECEIVE ANY COMPLAINTS OTHER THAN MINOR ADJUSTMENTS TO OUR INSTALLATIONS WHICH WE TRY TO REMEDY ON A TIMELY BASIS. OUR CUSTOMERS REGULARLY GIVE US GLOWING REPORTS ON OUR WORK AND RECOMMEND US TO THEIR FRIENDS AND FAMILY.[redacted], PRESIDENTSUTER FENCING INC