Sutherland Installation & Service

Initial Business Response / [redacted] (1000, 6, 2017/01/24) */ Contact Name and Title: [redacted] - GM Contact Phone: XXX-XXX-XXXX [redacted] Contact Email: ***@krazman.com We have attempted to contact the customerThe customer has called me back and left a message explaining that it's tough to reach them, due to their schedulesKraz is committed to working out an amicable resolution to this matter as soon as we can discuss it with the customer Kraz Construction will keep the Revdex.com up to date on our discussions Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/01/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) We spoke with [redacted] todayWe appreciate Kraz's communicationKraz is going to install a starter strip at no charge to usThey are going to schedule to come out sometime next week

Attached you will find the contract that Mr*** signed authorizing us to secure him financing in the amount $The signed Credit Application, including his driver license information for identification purposes, is attachedIn both documents Mr*** clearly authorizes us to run
his credit and secure him financingMr*** did not include any restrictions in the contract regarding us securing him financingAs our contract states all agreements and/or restrictions are to be in writingKraz Construction acted well within our legal right & actually adhered to terms of the contract.Mr*** can contact *** *** at 1*** and close out his line of creditUnfortunately, we cannot close out any customer accounts.As far as the ceiling damage in his pantry Mr*** called in for a warranty service request on January 9, 2018, for his attic insulation and never mentioned any ceiling damage or improper repairHe's never returned our call to schedule a date for us to come out and preform the warranty work. When Mr*** calls us to schedule an appointment we will gladly repair any ceiling damage he has suffered

Initial Business Response /* (1000, 6, 2017/01/24) */
Contact Name and Title: *** *** *** - GM
Contact Phone: XXX-XXX-XXXX ***
Contact Email: ***@krazman.com
We have attempted to contact the customerThe customer has called me back and left a message explaining that it's tough to reach
them, due to their schedulesKraz is committed to working out an amicable resolution to this matter as soon as we can discuss it with the customer
Kraz Construction will keep the Revdex.com up to date on our discussions
Initial Consumer Rebuttal /* (2000, 8, 2017/01/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We spoke with *** todayWe appreciate Kraz's communicationKraz is going to install a starter strip at no charge to usThey are going to schedule to come out sometime next week

Initial Business Response /* (1000, 5, 2015/11/02) */
Contact Name and Title: Luis *** *** - GM
Contact Phone: XXX-XXX-XXXX x
Contact Email: ***@krazman.com
After receiving the complaint we contacted the customer and discussed the situationThe customer is aware that Kraz Construction
did not damage her propertyI did tell the customer that we would work as a mediator between the supplier and the customerMrs*** told me she was getting a couple of quotes to repair her driveway and would call me backWhen Mrs*** calls me after receiving her quotes we will help her receive compensation from the supplier
OFFER:

Initial Business Response /* (1000, 5, 2015/07/22) */
Contact Name and Title: Luis *** *** GM
Contact Phone: XXX-XXX-XXXXx
Contact Email: ***@krazman.com
The customer signed a contract with us on 06/13/for $12,On 6/17/we reduced the price of the contract by $making the new
contract price $10,Even though we agreed to reduce the price no work described in the contract was changedThe customer signed the amendment reducing the priceOn that same day the customer signed documents from *** *** *** authorizing and agreeing to the financing termsIt's clearly stated on both documents how the monthly payments are calculatedFurthermore, *** *** charged us $to give the customer years of no interestWe have bent over backwards to accommodate the customer*** *** emailed *** *** copies all the signed documents to prove our side
OFFER:
NothingActually we rescind our show of good faith offer of $90, as the customer did not show good faith by filing this meritless complaint
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think it is again showing their level of unprofessional behavior for them to recind their offer of the $refundAs stated in my original comments, the verbal agreement that I accepted was for $for years*** did a bait and switch on meAs a consumer how would I be aware of what Wells Fargo was charging themAs I stated before, if they were losing money on the deal they should NOT have offered the verbally given terms
Their offer of now nothing in the way of compensation for breaking our verbal agreement once again shows their integrity as a companyI guess ultimately I am a victim of believing in the reputation of a company that they would abide to a verbal agreement and not reading the "fine" line