Sutter Tracy Community Hospital

Review: We had this issure for almost a year july 23 2013 my wife and I went for x.rayand ssince it was referred from a doctor outside of my medical group my insure. Requested the hospital to get the referral from my doctor which IS in the group so it can get paid I received a few letters from hospital claiming it was not paid and I been calling the hospital billing department and asked them to please get the referral from MY doctor and the claim will be paid I've BEEN asking them for almost a year and also been talking to my insurance they said they sent them the information to get it from a doctor in the group and they will pay it so in the meantime sutter tracy just information me and sent me to collection omg I even called collection and asked then to ask their clients to resubmit it with correct paper work and it will be paid and DIDA 3WAY CCONFERENCE CALL to collection and with my insurance but to but still nothing then I called the #3 in charge of hospital still waiting for a return call. Im so tired of all this stress its not rightDesired Settlement: For almost a year with all this stress my phone number is on file my a dress is on file I was in there in E R during Xmas I've always been in contact with them I would only feel right if the c.e.o would learn about how this hospital is beening run by billing staff for all the paticents. Plus not to mention were now in collection because the staff don't want to do there job

Business

Response:

In reviewing Mr. [redacted] complaint for services rendered to his wife on 07/23/2013, we have reviewed all activity on this account. It was determined that this account was sent to our collection agency in error. On 06/12/2014, we had notified the agency to cancel and return this account to us. Additionally, we requested to remove any negative credit reporting. This account is now paid in full as we had received payment from the insurance on 06/13/2014. I contacted Mr. [redacted] on 06/25/2014 and apologized for any inconvenience that this error may of caused as we're committed to providing our patients with the best service possible. Sincerely, [redacted]

Consumer

Response:

I am rejecting this response because:like what I have, spent a, year trying to explain had they, listen to me and, contacted the insurance Co and did what they asked I wouldn't have had to listen to the collection depth and collection depth for over a year I had to complain to the upper management to clean up this mess original would still be in collection and I had to do there job and ask insurance to ask what they needed and I had to go through all this stress for a YEAR I had insurance yet this hospital would and could not follow standard billing issues and, not even a thks you for me doing, there job

Review: I recieved a bill in july 2013 for my portion of payment from Sutter Tracy Hosp. I paid w/ check #3120.Received 2nd. billing notice in aug.

Called scott on 8/13/13,[redacted] on [redacted] f. on8/30,@XXX-XXX-XXXX. performed as instructed to fax in front of check, back of check which I got from Cascade Federal Credit Union. Ph.# XXX-XXX-XXXX.faxed Sutter proof on 9/5/13.They rec. after fax sent on8/13. was not recieved. Received delinqent notice in mail on 9/18/13. I follow their instructions but they don't follw up.Desired Settlement: I want a letter of apology for their mistake for not posting My payment of $65.00 for Sutter Tracy Community Hospital on July 15 2013, for acc. #XXXXXXXXX.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted] Reg & Com

Contact Phone: XXX XXX-XXXX

Contact Email: [redacted]@sutterhealth.org

This is the response from the complaint filed on the payment made but not posted to the account on July 15, 2013 for a service provided at Sutter Tracy on 2/6/2013. We have fully researched the issue and found it to be a system and process break down.

We have put in place new policies and procedures and provided additional education to our staff to prevent this from happening to other patients.

The payment of $65.00 has been located and posted to the account on 10/11/2013.

The account now has a zero balance.

We will be contacting the patient and sending a billing reflecting the zero balance.

We sincerely regret the incident.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

11/12/13, I have recieved the letter of [redacted] from Sutter Health, Sutter Shared Services it now shows the corrected posting for the payment I made in July 2013. I hope no other patient will have to go through this process in the future.

I thank the Revdex.com and also [redacted]

[redacted] y.

Review: This is regarding inappropriate business practice in place in Sutter Hospital which damages the patients health.The specific matter of complaint is regarding a service provided by the hospital on 01/29/2014. The service consisted of Transvaginal Ultrasound and Pelvic Ultrasound by the prescribed by the doctor. However, on the day of service, the hospital did not give awareness of the cost which could have prevented or decide to perform the analysis in other hospitals, or probably not to do as was not critical.In earlier stage, made phone calls, went in person, and after no response, sent a letter as suggested by a person from hospital. As a result, A letter of describing the case, and request of detail was sent on 06/10/2014, which was received by hospital on 06/13/2014 (USPS Tracking # [redacted]). Please refer to the supporting document that contains details of complaints, bill statements with manual annotation of contact with hospital, receipt of mail (with track id), signed HIPAA form.Desired Settlement: Due to damages already caused, looking for withdraw collection amount via collecting company, provide details of what consist the charge of $2,370, as the hospital didn't disclose the cost in the beginning then provide comparable cost in the area of East bay and Tracy, compensate for physical and emotional damage caused by hospital negligence, and verify that this will not impact our credit score as the collection agent mentioned.Additionally, their collector has accessed to my credit history without any permission. Request to correct any damage might that cause in the credit history. If there is any interest charge, this by itself does not correspond as it come from the hospital not providing information which has delayed the payment.

Review: I was seen at Sutter Health for severe chest pain in July of 2013. I was seen without medical insurance and was unemployed. A few weeks later I received a bill for $3761.19. I contacted Sutters Charity Care dept to help me payoff this invoice. They requested paystubs, copy of w-2. I wrote back twice advising them I am unemployed and have not worked in 2 years. I live with friends and family. Both my letters were ignored. I received the final letter stating my charity claim has been denied. I replied back asking to make monthly payments. My account was immediately put into a collection agency. I called and spoke to the billing department and was told they cannot do anything about it. Once they place with collection agency, deal with them. Iam not happy at all how my credit was ruined by Sutter Health billing and charity dept by ignoring my letters, not accepting monthly payments and putting my account intoDesired Settlement: I need my account recalled back from collection agency so I can make monthly payments to Sutter Health.

Business

Response:

In reviewing Mr. [redacted]'s account for services rendered on 07/17/2013, I've reviewed his charity application and all supporting documents that he had provided and have approved this account for a full charity write off. I've contacted our collection agency, J & L Teamwork's, today to cancel/return his account. A charity approval letter will be mailed directly to Mr. [redacted] to let him know that his balance is now zero. Thanks.