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Review: my fiance had ordered flowers to be delivered on valentines day to my job, the delivery was scheduled for 3 pm and the flowers had already been paid for. hours pass by and no flowers came. my fiance called the store but nobody answered the phone (what florist shop doesn't answer the phone on valentines day?). so he then went to the store to find out some info about where the flowers are. lo and behold the front door was locked! he saw some people inside and proceeded to make his presence known by knocking on the window. at that point the owner came outside in a screaming rampage threatening my fiance that he would "smack the [redacted] out of him" if he didnt leave. my fiance just wanted to know where his flowers, that he had already paid for, were. my fiance called the cops but nothing came out of that. needless to say my valentine's day was ruined. I need this problem rectified immediately.Desired Settlement: I just want my valentines day flowers :(

Business

Response:

Dear Sir, Madam.

This is a response is regarding ID#[redacted].

On Valentine's day, February [redacted], 2014. This customer came into the shoppe.

He was in a hurry seeing as he never ordered his flowers for his girlfriend.

This is the busiest day of the year for us and we were extremely busy when he

came into our shoppe at 1:30pm.

We tried to explain to him that we did not want to accept his order because

we, were busy and we did not want to offer a delivery we could not fulfill.

We also explained that we could not guarantee a time of delivery

on that day.

He was very persistent and exclaimed that the address for delivery

was only a few blocks away.

He did not and would not take NO for an answer and we under duress, took his order.

I must stress that we never guaranteed a 3pm time of delivery.

After a few hours and quite literally in the middle of our busy holiday rush the customer came back.

He was screaming, yelling and was very unreasonable.

We made him leave the store and then were forced to lock our doors.

He, still belligerent and banging on our store windows forced us to call the police in order for him to leave.

Again, we did not want to guarantee a 3pm delivery and he the customer knew this.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That entire statement from [redacted] is completely untrue.

The order was made over the phone the day before, and we have proof because they charged the Amex on Feb **, 2014. (We have the reference #) There was never any discussion about the order being unable to "fulfill". A 3pm time for the order was satisfactory with both parties. No signs of being "under duress" were there.

The next day, Feb **, around 5pm (when order was said to be fufilled by 3pm) phone calls were made to the business but nobody answered. As my fiance drove by, he saw 3 people standing outside and decided to go inside.

My fiance was never asked to leave, upon arriving to the flower shop the door was already locked! My fiance called the police himself. He had only went to the flower shop one time through this entire ordeal.

All in all, our experience with [redacted] is true, and we will never ever give our business to them again. And we will make sure to let others know about our horrible experience with this business.

It's a real shame, too, because we both loved the selection of flowers. We'll find someone else.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Sutton Flowers regarding complaint ID [redacted].

Sincerely,

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Description: FLORISTS-RETAIL

Address: 1115 21st St, Oakland, California, United States, 78753-5041

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