Sutton Heating, Cooling and Refrigeration, Inc.

Sutton Heating . cooling has done nothing but a outstanding job for me and-are very professional and friendly. They explained everything they did and did not leave until I was satisfied. rates are very reasonable and competitive. Very professional .

Does this seem fair to you? I feel like I was robbed. The power went out and the pilot light wouldn't restart. I went through instructions on the furnace and googled for help but nothing was working. I have changed parts on this thing before without a manual, I'm not helpless but I fell helpless now. First of all, I mentioned being worried about the charge to the man on the phone and his response was "don't worry, you called us and we will be there and take care of you" (ok, nice trick) Second, I told him all of the things I had tried to do to get it going and not once did he offer the fact that there is a reset button on the side of the furnace that I could try. (Thanks for letting a house full of kids and nana freeze for two hours waiting for him to show up for something I easily could have done myself). He was here for 15 minutes, he walked in, hit the reset button and then argued on the phone with his boss over the charge for the remainder of the visit. The $50 travel charge when they both mentioned that he was already in the area? A diagnostic charge when they knew damn well what the problem was? I've yelled but mostly cried today over this. I will NEVER call Sutton Heating again.