Sutton Oaks Apartment

Sutton Oaks would like to take a moment to address a statement made by a current resident As stated, the resident is in fact a veteran Unfortunately there are fair housing regulations which state that we are to treat everyone fairly and because of this, there is protocol that must be followed when a resident fails to pay their rent by the due date The resident has in fact received eviction notices in the past and has also taken the appropriate measures to correct them which include, setting up payment arrangements, submitting proper notices from the bank and also paying late fees The resident also made claims in regards to his daughter being denied a unit at our sister property Of course there are also rules and regulations that forbid us from sharing resident information so there was very little I could explain to him as he made his accusations without his daughter being present She went to our sister office and applied Of course, the leasing agent accepted an application, fee, and deposit not knowing that she was currently in a lease here at this location It wasn’t upon reviewing the application and her rental history that the whole situation was presented The daughter and her friend both stated they resided here First off, the friend was not on the lease so that was proof of an unauthorized occupant in his unit The resident himself was also here a few weeks prior regarding his daughter’s boyfriend, whom he was trying to get out of his unit but apparently wasn’t able to do soBecause of that situation, his unit received a violation for an unauthorized occupant In less than months, there were now violations for separate individuals residing in his unit Once the daughter was informed of her denial, I took the time to explain the situation and she understood that it was more than one reason for her denial One was the violations and her roommate not having any valid rental history The other was because when the family first applied, they were qualified as a family of Allowing the daughter to move elsewhere would compromise the initial application and lease in which the entire family was under, so unfortunately that was yet another reason we were not able to offer her an approval Again, the daughter and the resident’s wife were both understanding and aware of the situation In order to correct it, the lease would have to be broken by means of a reletting fee in the amount of $and the family would have to re-qualify without their daughter Lastly, the resident has repeatedly made his rent payments late and claimed it is as a result of government and bank related issues In the past, he was able to bring statements or letters from the appropriate places and we would, in turn, reverse his late fees For the month of February, the resident failed to bring such notice or letter and did sign a payment arrangement including his late fees Unfortunately he failed to honor the full arrangement and only paid his rent The management is willing to release the resident from his lease with a proper day notice and a reletting fee to avoid any credit issues or additional charges Thank you so much for your time and allowing us to address the situation cordially We do make every effort to keep our residents satisfied and strive for our customer satisfaction on a daily basis

Sutton Oaks would like to take a moment to address a statement made by a current resident.  As stated, the resident is in fact a veteran.  Unfortunately there are fair housing regulations which state that we are to treat everyone...

fairly and because of this, there is protocol that must be followed when a resident fails to pay their rent by the due date.  The resident has in fact received eviction notices in the past and has also taken the appropriate measures to correct them which include, setting up payment arrangements, submitting proper notices from the bank and also paying late fees. 
The resident also made claims in regards to his daughter being denied a unit at our sister property.  Of course there are also rules and regulations that forbid us from sharing resident information so there was very little I could explain to him as he made his accusations without his daughter being present.  She went to our sister office and applied.  Of course, the leasing agent accepted an application, fee, and deposit not knowing that she was currently in a lease here at this location.  It wasn’t upon reviewing the application and her rental history that the whole situation was presented.  The daughter and her friend both stated they resided here.  First off, the friend was not on the lease so that was proof of an unauthorized occupant in his unit.  The resident himself was also here a few weeks prior regarding his daughter’s boyfriend, whom he was trying to get out of his unit but apparently wasn’t able to do so. Because of that situation, his unit received a violation for an unauthorized occupant.  In less than 3 months, there were now 2 violations for separate individuals residing in his unit.  Once the daughter was informed of her denial, I took the time to explain the situation and she understood that it was more than one reason for her denial.  One was the violations and her roommate not having any valid rental history.  The other was because when the family first applied, they were qualified as a family of 5.  Allowing the daughter to move elsewhere would compromise the initial application and lease in which the entire family was under, so unfortunately that was yet another reason we were not able to offer her an approval.  Again, the daughter and the resident’s wife were both understanding and aware of the situation.  In order to correct it, the lease would have to be broken by means of a reletting fee in the amount of $606.05 and the family would have to re-qualify without their daughter. 
Lastly, the resident has repeatedly made his rent payments late and claimed it is as a result of government and bank related issues.  In the past, he was able to bring statements or letters from the appropriate places and we would, in turn, reverse his late fees.  For the month of February, the resident failed to bring such notice or letter and did sign a payment arrangement including his late fees.  Unfortunately he failed to honor the full arrangement and only paid his rent.  The management is willing to release the resident from his lease with a proper 30 day notice and a reletting fee to avoid any credit issues or additional charges.
Thank you so much for your time and allowing us to address the situation cordially.  We do make every effort to keep our residents satisfied and strive for our customer satisfaction on a daily basis.