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Suuchi Rating
Address: 850 Washington Ave, Carlstadt, New Jersey, United States, 07072-3014
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Address: 850 Washington Ave, Carlstadt, New Jersey, United States, 07072-3014
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I (on behalf of my company) entered into an agreement with Suuchi to produce 2,500 units of T-shirts. Ninety (90) T-Shirts were to be produced within two (2) calendar weeks and the balance were to be completed with five (5) weeks.
I paid Suuchi, Inc. $xxxxx.xx under the retainer model pursuant to terms of the contract. The unused balance of the project stands at $xxxx.xx, which was agreed to have been refundable to me (and my Company) by Suuchi, Inc. However, to date, reimbursement of the credit has not been provided despite repeated requests and correspondence from Suuchi agreeing to provide payment. Suuchi has ignored my emails, correspondence from my lawyers, and blatantly breached contract terms. In addition to the blatant breach of the contract terms, I consider Suuchi’s actions wrt to the performance under the contract to be fraudulent.
Furthermore, Suuchi, Inc.'s failure to timely complete the project resulted in the incursion of penalties as set forth in the contract. The T-Shirts were delivered 126 days late for the delivery of the first ninety (90) T-Shirts and 102 dates late for the balance of the T-Shirts. The accrued penalties total $xxxxxx.xx. Furthermore, Suuchi produced only 2,245 out of the 2,500 T-Shirts as agreed upon in the contract.
The T-Shirts that were produced were also designed poorly, sized improperly (for example, the length of a “L” size is longer than an “XL” size and they were sized small such than an XL shirt is more in line with an average M) and not to design specifications. Suuchi’s execution of this project highlights gross negligence of her duty to perform under the terms of the contract. As a result of the delays and the poor workmanship of the delivered T-Shirts, I (and my company) have suffered significant damages.
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This complaint is not an accurate portrayal of our business transaction. We pride ourselves on positive customer experiences and are proud to have the repeat customer business we do today. As a growing business, we have demonstrated in action our investment in our people, technology and thereby support of small and enterprise businesses. We wish you the best.
Suuchi
Complaint: ***
I am rejecting this response because:
Suuchi didn't address any of the issues I raised in my complaint and instead just dismissed them. I have attached two email correspondence (i) shows written promises she made several months ago to return my credit balance.
The other email correspondence highlights the many problems I ran into in dealing with Suuchi, including disputing the payments I had made directly to her - thousands of dollars! Luckily, I had wire transfer details to prove that the payments were made to her.What business owner cannot keep track of customer payments? I do think Suuchi was intentionally trying to get more money out of me rather than just pleading ignorance. Either way, this shows the type of business Suuchi runs.
I have many more emails showing the negative experience I have had with Suuchi and her less than straightforward and frankly, in my opinion, fraudulent business practices.
Regards
Suuchi, Inc. was paid the full payment to produce 500 units of my products by December 6th, 2018. However, Suuchi, Inc. breached the contract; it did not complete the project by the deadline, still owes me a number of units and substantial material I provided to be used for the production, produced a number of defects and did not respond to my request to resolve the situation. There are terms regarding defects and late production that need to be addressed based on my purchase order, which was sent on November 15th, 2018 as well, but I could not discuss them because Suuchi, Inc. did not respond to my email. So I finally placed a chargeback on the payment I made to them, trying to get them respond to resolve the situation. However, even after the chargeback was placed, they are not making any effort to correct the situation when my bank needs to hear from them to adjust the chargeback amount. It is not my intention not to pay them at all for the job, but they cannot keep the whole amount without meeting all of their obligations on the contract and purchase order and refusing to work it out with me. When the payment was taken out of Suuchi, Inc.'s bank account, I was threatened with a "legal action" from their side. I told them via email to respond to my financial institution's chargeback notice so that they can get the adjusted amount of payment, but they have not been doing anything to resolve the situation for a week.
Hi,
This is Suuchi R the founder & CEO of Suuchi Inc. This customer is lying, yes we did threaten legal action but that is because she is being unethical and lying. We completed her pieces except for a few, and she still took back all the money she paid us by issuing the chargeback with her credit card company. That is why we threatened legal action because she illegally took back money for work we did. We are a reputed company as evidenced by our customer reviews online. We are a women owned business that has a tax credit from the state of New Jersey for the jobs we have added in manufacturing. All in all we have a 150 customers and would not hold back money from a customer given our reputation. This customer is just lying.
This complaint should not be live since it is incorrect, and unfair to us. Please call me on my cell *** my email is ***
Thanks,Suuchi
Complaint: ***
I am rejecting this response because:
Below is the email I sent to Suuchi, Inc, Suuchi R was cc’d, on January 16th, 2019, after I received their threat for legal action for the chargeback. I did not receive any response to this email from them, and my credit card company didn’t hear from them since I sent this email. They KNOW they can get their money for what they actually did if they contact my credit card company, but are not doing anything. This is why I contacted Revdex.com and started the case. "Hi all,Thanks for finally replying back. The chargeback is placed because your company did not complete the work on time that I paid for, did not give me any plan to complete it, and also did not correspond my subsequent email requesting you to do what you guys are obligated to do. I told my bank that December 7th was the last delivery date.You have all the options to provide your reason to my financial institution to get the money that you are entitled to. When I placed the chargeback, the bank said they will adjust the amount of chargeback once they hear back from your company. But you have to respond to them. You will need to prove how much you've produced in detail, and I will submit my evidence on why you are not entitled to get the whole amount I paid in the beginning. They will release the portion that you deserve, but it won't be the whole amount I paid for because you did not complete the work I paid for, did not respond to deal with defects you produced and my material that you still possess and not returning despite my request. Before moving to legal action, I strongly suggest you to contact my bank and explain your case. I'm giving you an option to take a right action here. It's you guys who breached the contract, this won't go well in a court, if it moves that way.”-Prior to that, I wrote the following email on December 13th, 2018 with the number of unfinished units, which is 38 for one of the designs. I have all the email backup for the number of units I got after each time I picked them up. They did not provide me packing slips except one occasion, and later insisted that they gave me more than I received. I can provide emails and an excel spreadsheet with unit counts if necessary.
"HI all,
I’m writing about units that have not been sent to me and defects issues that have not been addressed. The deadline was December 6th, but I still have not heard when you’ll send me the remaining units, or how to proceed defects from December 6th. There are 4 more defects from December 7th delivery. I need an answer by tomorrow by the end of business day. If I receive no answer from you, I’ll need to take the next action.
-I received 270 face warmer and 195 neck warmers so far. 38 units are short for face warmer and 3 units are over produced than the original order for neck warmer.I’m attaching an excel spread sheet, which shows what and how many I received by date. Since I did not get any packing slips for the first three pickups, I went by my email to you, counting units after each pickup.” -On December 7th, 2018, one day after the deadline, I sent the following email, but they did not amend defects they produced, include packaging material they said they would provide, or engage in any conversation for the late production, which was a term to be discussed on my purchase order to them.Hi name deleted,1. Upon a closer inspection today, there are more defects found. I’m attaching pictures of 12 items. For the pilled fabric items, I did not give you any pilled fabric last month. Those fabric for these colors are all delivered from a factory wrapped in unopened plastic bags. Also, for the marks, you’ll have to erase them and send them back to me, free of charge, because it is your company’s responsibility to give me undamaged, sellable products. These are not as they are, and they should be ready by you. I’m sending them back to you when the driver comes. 2. Please confirm that you are sending the right size plastic bags. Also, confirm the missing one unit from last night’s pickup. I don’t have the packing slip to check which one is missing. Private address deleted Last but not least, you promised that the units will be delivered in the morning of December 7th, but again, the deadline was not kept. For this late completion, including defects that will have to return later, I’ll deduct $1 per each unit until I have all 500 order in complete sellable condition. If there are defects in this coming batch, I’ll ask for refund because it’ll be well past the shopping season by the time you guys fix them and send them back to me-On the morning of December 7th, 2018, after my pick up on December 6th, 2018, I sent the following email. I did not get a message addressing most of the points I made in this email from them.Hi all,For the 175 units that I could not pick up because they were not ready forwhatever reason on December 6th, I did not get any proof that they were evenmade.According to what Aviva told me, 175 out of 375 units were defect for stitchproblem (46.6%), and they needed to be mended overnight and will bedelivered to my door in the morning of December 7th.I request $1 discount for each unit for each day after December 6th since Iclearly said there will be a discount discussion if December 6th completiondate on the contract was not met. If needed, please see my purchase order Isent earlier. This late delivery is severely disrupting my business'logistics plan, schedule for product photo session, ultimately causing lossof sale during the most important shopping season of the year.For December 6th pickup, I counted units I picked up as follows:face warmers59 black/black26 pink/fuchsia16 light pink/whiteneck warmers53 black/black6 black/charcoal37 light pink/light/pink1 light pink/whiteTotal 1981. I did not get the packing slip, but do remember the total on the slip was200-1(defect). I seem to have one less unit. Could you cross check thesenumbers?2. I also found 10 additional defects on top of 11 defects I dropped off, I’llsend pictures of them in the morning. The majority was light pink ones withthe same greenish stain on straps. I did check those ribbons before Idropped them off, none of them had that kind of stain at that time. I’msending them back tomorrow when the driver comes.3. The plastic bag size for face warmer is off. The bags you packed in thebox today are different size from last time, and they are way too big. Thewidth should be 10 inches. Please send the correct size on Friday.
Regards
Attached are all the units delivered. Her order was 500 units, we delivered 496 units. 4 units were not delivered because the fabric given to us by her was defective and we could not complete 4 units. Irrespective 4 out of 500 units is less than 1% not delivered which is well within tolerance. This woman is a scammer. She essentially went through her credit card company and took back the money also for the 496 units made. She mentioned having trouble with her older manufacturer. She seems to be making a living cheating companies that work with her.
Look up our company. We work with the largest fashion brands and have 150 employees. We are not going to gain anything by cheating someone of $2000. She is scamming everyone and her business be reported.
On another note, she raised hell when she was working with us yelling at our employees and sending needlessly attacking emails. We have proof and copies of these emails, and also proof of packing slips and her accepting the 496 units sent.
If she does not stop this cheating act and pay us for the 496 units, we are indeed going to go ahead with legal action. It is a matter of principle, we are not going to tolerate people of negative integrity.