Suzanne's Flowers

Margaret [redacted] FYI:A complaint was registered earlier this Week # 12159363/an update for your records;a check for the total refund from National Wholesale Company was received todayThanks! I now consider this issue closed and will conduct no further business with this company

we have removed this person from our list, they will no longer receive our catalog. thank you,

Dear Ms***, Thank you for letting us know and we apologize for the delay in your creditThis delay is unfortunate and we are looking into why it took so long. The refund was processed and your account was credited yesterdayAs a long standing customer we hope you will return and as you
know we typically process things in a timely manner Best Regards, your friends at National Wholesale

Margaret ***FYI:A complaint was registered earlier this Week # 12159363/an update for your records;a check for the total refund from National Wholesale Company was received todayThanks! I now consider this issue closed and will conduct no further business with this company

We have agreed to reimburse our client with her desired settlement

We have reviewed our records for the order for Velour lounger that was placed on November 13, 2015, as well as the phone call that we received December 9, to notify us of the dissatisfaction with the refunded amount on the returnWe appreciate the opportunity to present our records of
the transaction.During the call on December 9th the customer expressed her frustration with the refunded amount, stating she did not realize that she would have to pay the $return postage fee.Our representative explained that our label instructions are clear and state that if you choose to use this label, $will be deducted from your return credit.Our representative further stated that since the customer did not understand that the $would be deducted that we would reimburse her for the return label fee of $6.95, which was processed on December 9th and went through on December 11th. Today, we have contacted the customer to verify that she received the creditShe stated that she did receive that credit but did not understand why there was an additional difference of $in the amount she paid and the amount she has been credited We explained that the difference of $is the amount of the shipping on the order she placed (to send the items to her) and that our policy is that we do refund for any merchandise returned but we do not refund for theoriginal shipping charges if the customer chooses to return the itemWe let the customer know that we never want anyone to feel that they have lost money with National and have processed the additional $back to her credit card today. We believe this will be a satisfactory resolution for our customer and do appreciate your help in resolving the complaint.Sincerely,National WholesalePattie J***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing
to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***