[redacted] Revdex.com of San DiegoComplaint # [redacted] *Dear Ms [redacted] :No [redacted] P*Suzuki Motors of America Incwill only replace those components In relation to the VDrecall approved by National Highway Traffic Safety Administration (NHTSA).Below Is the list of approved components:Part Number: 85107-BOJOO-JVEPart Name: Front Passenger Bottom Seat Cushion Trim AssyThe details of the campaign can viewed at www.syzukiayto.com, then click oncampaign tabSMAI will follow the procedures as outlined in the VD recall bulletin.Thank you for allowing us the opportunity to serve you.Sincerely, [redacted] Customer Relations Representative
Please see Suzuki Motor response letter attached Re: Suzuki LT-A40OF, VIN: [redacted] Customer: [redacted] Your File [redacted] Dear Ms [redacted] :This letter is in response to the above referenced file regarding [redacted] and his LT-A400FWe understand Mr [redacted] has requested reimbursement for a failed stator, also known as a magneto rotor assembly.The subject vehicle was originally sold with a standard six-month Manufacturer's Limited Warranty in December by Suzuki dealer Cycle City Suzuki, located in ***, **According to the purchasing consumer's information submitted by Cycle City Suzuki, Mr [redacted] is not the original owner of the ATV, therefore, Suzuki Motor cannot ascertain the manner in which this unit was operated prior to his acquisition of the subject vehicle.Regarding the claimed failure, delamination of the magneto rotor magnets is attributed to exposure to excessive heat conditions primarily caused by abmethods of product operation during the operational life of the componentTherefore, while a **rt can fail, it does not insinuate there is a defect in the productRegardless of what has caused the failure or whether Mr [redacted] had a direct contribution to the condition, the Manufacturer's Limited Warranty period for the ATV expired more than years ago on June 30, 2005.Suzuki Motor will not provide any financial reimbursement for this ATV.Sincerely,Customer Relations Suzuki Motor of America, IncEImperial Highway, P.O.Box 1100, Brea, CA 92822-• Phone (714) 996-***
March 2, Reference Complaint # [redacted] Suzuki Motor of America, Incvalues our customers business and regret to hear of the unusual failure that led to this complaint We understand the frustration with the down timePart of the repair delay was due to backordered partsRepairs are almost complete Suzuki has been in contact with the customer more thantimes while the motorcycle has been down at dealerWe are addressing this complaint with customer and on two occasions have offered compensation We apologize for any inconvenience the customer experiencedThank you for allowing us the opportunity to respond Customer Service Suzuki Motor of America Inc
Suzuki takes radio theft very seriouslyThe radio code is set by the owner of the vehicle to prevent theftHowever, since Mr [redacted] is not the original owner, SMAI requested him to contact the radio manufacturer, Delphi Model Electronics at Crescent Ave, Ramsey, NJ 07446, TelNo 1-800-We are unaware if Mr [redacted] contacted Delphi Electronics or not, but when we reached out to Delphi Electronics last week, we were advised they have no record of Mr [redacted] ’s callWe would request Mr [redacted] to contact [redacted] of Delphi Motor at 1-800-***All she needs is the part number or serial number that is either on the top or rear of the radio, and she would be able to assist the customer with the radio codeCustomer Relations Suzuki Motor of America, Inc
Hello, Not sure if understood, if customer was not able to see attachment, I am re-attaching SMAI response.August 28, [redacted] Revdex.com of San Diego CaSe |d {{ [redacted] Service Request # [redacted] 429Dear Ms [redacted] :Mrand Mrs [redacted] contact us by phone on August 26, We value Mr and Mrs [redacted] business and regret to hear of the circumstances that have led to this inquirySMAI takes all of our inquiries seriously and appreciated the opportunity to assist Mrand Mrs [redacted] with their concern.After careful review and consideration, SMAI will review for possible Goodwill if documentation can be providedSMAI would need for customer to send documentation as to date issue occurred and inspection details by independent shop, while vehicle was still under warrantySMAI will need detail documentation of condition of vehicle and what was the cause of concern described by independent shop or insurance investigation.Please submit the documentation to: Suzuki Motor of America, IncP.OBOX Brea, California 92822-Attn: Automotive Customer Relations DeptOr by fax to: (714) 579–Or by email to: autocr(3)Suz.comIf any further questions, Mrand Mrs [redacted] can contact us at our Customer Relations Department at our toll-free telephone number of (800) 934-0934.Thank you for allowing us the opportunity to serve you.Sincerely,Customer Relations Representative
Good morning,Please see attached responseComplaint; [redacted] Dear [redacted] ,We value Mr [redacted] s business and regret to hear of the circumstancesthat have led to this inquiryWe take all of our inquiries seriously and appreciatedthe opportunity to assist Mr [redacted] with his concern.It would be quite difficult for us to predict the life expectancy of your vehicle, or the various components, considering the great variety of stresses under widely different driving conditionsAs a result of wear and use, certain adjustments and repairs might be necessary in the interest of proper performance and driver safety.Mr [redacted] s XLVIN: [redacted] has expired the Federal Emissions Warranty for the catalytic converter of years or thousand miles, whichever occurred firstWhile we sympathize with the financial burden this repair may place on Mr***, we have explored all avenues in a good-faith attempt to provide Mr [redacted] with some relief and, regrettably, are unable to do ?C).If we can be of further assistance, please feel free to contact our Customer Relations Department between the hours of 7:a.m– 4:p.mP.S.T., Monday through FridayOur toll-free telephone number is (800) 934–
Good morning,Please see attached.Thank you,Suzuki Motor of America, IncMay 22, 2015Revdex.comViewridge Avenue,# 200San Diego, CA 92123RE: Consumer complaint no [redacted] Dear Sir/Madam:Thank you for contacting our office regarding Mr [redacted] 's SXautomobile,VIN# [redacted] On April29, 2015, Suzuki Motor of America, Incadvised Mr [redacted] oftheparameters regarding how to have recalls completed on his vehicleSuzuki has alsoadvised recalls do not provide coverage for incidentals for example, but not limited totowing, rental and accommodations.However, Suzuki will offer to compensate Mr [redacted] $to offset the cost oftransporting his vehicle to the nearest authorized Suzuki service center, after a copy ofthe repair order has been submitted to our office to confirm each completedcampmgn.We hope this information is helpful to youThank you again for contacting SuzukiMotor of America, Inc.Sincerely,Suzuki Motor of America, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] I understand that sometimes proof of damage is required however how would I have known of this recall years ago when it was just issued this yearThis is negligence on the company's part that could have killed me and my wifeBut I guess that's the American wayThanks for you crappy product Suzuki I will never buy another one of your products
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Reference Revdex.com COMPLAINT ID [redacted] filed on 11/26/2016dealer is providing in accurate informationI picked up the ATV ON Saturday 12/17/and the issuer has not been resolved and the Atv is under extended warranty.I want a new ATVthe tires have nothing to do with it turning off all after market parts will be removed all factory parts put back on and Suzuki can buy back there defect unit Regards, [redacted]
Hello,Attached is [redacted] response to complaint# [redacted] .April15, 2015Revdex.com of San DiegoComplaint # [redacted] We are in receipt of the above subject consumer complaint recently filed with your office.We are sorry to hear of the circumstances that have led to this filingMr [redacted] contacted SMAI on January 1, requesting assistance with towingAt that time, Mr[redacted] 's 3-year/36,000mile warranty had expiredThe 3-year/36,000miles warranty providestowing coverageMr [redacted] vehicle is in Powertrain Warranty for years/00,mileswhich does not include towing.The customer's complaint was for engine noise and after careful review, the Suzuki ServiceProvider determined the results of Mr [redacted] engine noise was due to differential assemblyand hub, which is being covered under the 7yrs/100,miles powertrain warranty.While we sympathize with customer's concerns, unfortunately we cannot assist with any towingexpense since it is not covered under Powertrain warranty as described on page of the 2008warranty booklet.If we can be of further assistance with warranty, please have Mr [redacted] call our CustomerRelations DepartmentOur regular business hours are between 8:00am- 5:00pm P.S.T.,Monday through FridayOur toll free number is (***) ***-***.Thank you for allowing us the opportunity to serve you.Sincerely,Customer Service RepresentativeSuzuki Motor of America, Inc.Attachment: Warranty Booklet [redacted] ?
Hello, Please find attached Suzuki Motors of America, Inc Letter response to complaint # [redacted] . Sincerely, Suzuki Customer Relations August 3, 2015 [redacted] BBB of San Diego4747 Viewbridge Ave Suite 200San Diego, CA 92123SR# 2-419734126Dear Ms. [redacted] :We value Ms. ***... [redacted] business and regret to hear of the circumstances that haveled to this inquiry. We take all of our inquiries seriously and appreciated the opportunityto assist Ms. [redacted] with his concern.Needless to say; we regret to hear of the circumstances that have led to this filing. Ms. [redacted] contacted us via mail which Suzuki received on October 02, 2013 requestingassistance on her A/C system and Suspension system. At that time, Ms. [redacted] vehicle3 year/36,000 miles New Vehicle Limited warranty and 7 year/1 00,000 mile Powertrainwarranty had expired. Due to this fact, Suzuki Motors of America, Inc. replied to Ms. [redacted] in letter via mail stating Suzuki could not further assist. Once Suzuki warrantyexpires on vehicle then it becomes customer pay for repairs. If Ms. [redacted] has a disputewith a Suzuki Service Provider she will need to work with that Suzuki Service Providersince Service Providers are independently owned and operated businesses.Thank you for allowing us the opportunity to serve you.Sincerely, [redacted] Customer Relations Representative3251 E. Imperial Highway, P.O.Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040
[redacted] - Suzuki Motor of America IncI did send a rejection/disagreement with Suzuki.I got their repeat refusal to take care of my carSuzuki told me the same thing in 2006, when they did not want to repay me for towing of my car and were denying rental car charges; after fighting over the issue, I was mostly repaid but, I did not get fully reimbursed for those repair incidents .I do not agree with the closure of my complaintSuzuki was supposed to have supplied me a year bumper to bumper warrantee on my supposedley new undamaged car and had its customers dealing with reputable dealershipsThe dealership I got my damaged car from denied being able to duplicate the problemI was clearly complaining of my suspension system from Someone at Suzuki (in California) told me my car sat crooked because the "battery sat on that side" making the left front always sit lowThe dealership should have corrected the problem, instead, it looks like they covered it up because they were likely the place that caused the damageI should not have had to take my car to an outside mechamic (that might have voided my warrantee and I would have had to pay for) to have the car examinedI should have been informed in when [redacted] Suzuki diagnosed the problem (just after the warrantee expired)Instead, the report was hidden on a second or third page and never brought to my attentionBy then, I asked workers to tell me about important information because my reading sight was damaged.It should not just be that the repair was not taken care of thenI asked for the repair and it was not done [redacted] caused damages during the warrantee and I could not get a Suzuki dealership to fix the damagesSuzuki, still, would have been the party to cover the costs to whoever did those repairs[redacted]
[redacted] Revdex.com of San DiegoComplaint # [redacted] *Dear Ms [redacted] :No [redacted] P*Suzuki Motors of America Incwill only replace those components In relation to the VDrecall approved by National Highway Traffic Safety Administration (NHTSA).Below Is the list of approved components:Part Number: 85107-BOJOO-JVEPart Name: Front Passenger Bottom Seat Cushion Trim AssyThe details of the campaign can viewed at www.syzukiayto.com, then click oncampaign tabSMAI will follow the procedures as outlined in the VD recall bulletin.Thank you for allowing us the opportunity to serve you.Sincerely, [redacted] Customer Relations Representative
Please see Suzuki Motor response letter attached Re: Suzuki LT-A40OF, VIN: [redacted] Customer: [redacted] Your File [redacted] Dear Ms [redacted] :This letter is in response to the above referenced file regarding [redacted] and his LT-A400FWe understand Mr [redacted] has requested reimbursement for a failed stator, also known as a magneto rotor assembly.The subject vehicle was originally sold with a standard six-month Manufacturer's Limited Warranty in December by Suzuki dealer Cycle City Suzuki, located in ***, **According to the purchasing consumer's information submitted by Cycle City Suzuki, Mr [redacted] is not the original owner of the ATV, therefore, Suzuki Motor cannot ascertain the manner in which this unit was operated prior to his acquisition of the subject vehicle.Regarding the claimed failure, delamination of the magneto rotor magnets is attributed to exposure to excessive heat conditions primarily caused by abmethods of product operation during the operational life of the componentTherefore, while a **rt can fail, it does not insinuate there is a defect in the productRegardless of what has caused the failure or whether Mr [redacted] had a direct contribution to the condition, the Manufacturer's Limited Warranty period for the ATV expired more than years ago on June 30, 2005.Suzuki Motor will not provide any financial reimbursement for this ATV.Sincerely,Customer Relations Suzuki Motor of America, IncEImperial Highway, P.O.Box 1100, Brea, CA 92822-• Phone (714) 996-***
March 2, Reference Complaint # [redacted] Suzuki Motor of America, Incvalues our customers business and regret to hear of the unusual failure that led to this complaint We understand the frustration with the down timePart of the repair delay was due to backordered partsRepairs are almost complete Suzuki has been in contact with the customer more thantimes while the motorcycle has been down at dealerWe are addressing this complaint with customer and on two occasions have offered compensation We apologize for any inconvenience the customer experiencedThank you for allowing us the opportunity to respond Customer Service Suzuki Motor of America Inc
Suzuki takes radio theft very seriouslyThe radio code is set by the owner of the vehicle to prevent theftHowever, since Mr [redacted] is not the original owner, SMAI requested him to contact the radio manufacturer, Delphi Model Electronics at Crescent Ave, Ramsey, NJ 07446, TelNo 1-800-We are unaware if Mr [redacted] contacted Delphi Electronics or not, but when we reached out to Delphi Electronics last week, we were advised they have no record of Mr [redacted] ’s callWe would request Mr [redacted] to contact [redacted] of Delphi Motor at 1-800-***All she needs is the part number or serial number that is either on the top or rear of the radio, and she would be able to assist the customer with the radio codeCustomer Relations Suzuki Motor of America, Inc
Hello, Not sure if understood, if customer was not able to see attachment, I am re-attaching SMAI response.August 28, [redacted] Revdex.com of San Diego CaSe |d {{ [redacted] Service Request # [redacted] 429Dear Ms [redacted] :Mrand Mrs [redacted] contact us by phone on August 26, We value Mr and Mrs [redacted] business and regret to hear of the circumstances that have led to this inquirySMAI takes all of our inquiries seriously and appreciated the opportunity to assist Mrand Mrs [redacted] with their concern.After careful review and consideration, SMAI will review for possible Goodwill if documentation can be providedSMAI would need for customer to send documentation as to date issue occurred and inspection details by independent shop, while vehicle was still under warrantySMAI will need detail documentation of condition of vehicle and what was the cause of concern described by independent shop or insurance investigation.Please submit the documentation to: Suzuki Motor of America, IncP.OBOX Brea, California 92822-Attn: Automotive Customer Relations DeptOr by fax to: (714) 579–Or by email to: autocr(3)Suz.comIf any further questions, Mrand Mrs [redacted] can contact us at our Customer Relations Department at our toll-free telephone number of (800) 934-0934.Thank you for allowing us the opportunity to serve you.Sincerely,Customer Relations Representative
Good morning,Please see attached responseComplaint; [redacted] Dear [redacted] ,We value Mr [redacted] s business and regret to hear of the circumstancesthat have led to this inquiryWe take all of our inquiries seriously and appreciatedthe opportunity to assist Mr [redacted] with his concern.It would be quite difficult for us to predict the life expectancy of your vehicle, or the various components, considering the great variety of stresses under widely different driving conditionsAs a result of wear and use, certain adjustments and repairs might be necessary in the interest of proper performance and driver safety.Mr [redacted] s XLVIN: [redacted] has expired the Federal Emissions Warranty for the catalytic converter of years or thousand miles, whichever occurred firstWhile we sympathize with the financial burden this repair may place on Mr***, we have explored all avenues in a good-faith attempt to provide Mr [redacted] with some relief and, regrettably, are unable to do ?C).If we can be of further assistance, please feel free to contact our Customer Relations Department between the hours of 7:a.m– 4:p.mP.S.T., Monday through FridayOur toll-free telephone number is (800) 934–
Good morning,Please see attached.Thank you,Suzuki Motor of America, IncMay 22, 2015Revdex.comViewridge Avenue,# 200San Diego, CA 92123RE: Consumer complaint no [redacted] Dear Sir/Madam:Thank you for contacting our office regarding Mr [redacted] 's SXautomobile,VIN# [redacted] On April29, 2015, Suzuki Motor of America, Incadvised Mr [redacted] oftheparameters regarding how to have recalls completed on his vehicleSuzuki has alsoadvised recalls do not provide coverage for incidentals for example, but not limited totowing, rental and accommodations.However, Suzuki will offer to compensate Mr [redacted] $to offset the cost oftransporting his vehicle to the nearest authorized Suzuki service center, after a copy ofthe repair order has been submitted to our office to confirm each completedcampmgn.We hope this information is helpful to youThank you again for contacting SuzukiMotor of America, Inc.Sincerely,Suzuki Motor of America, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] I understand that sometimes proof of damage is required however how would I have known of this recall years ago when it was just issued this yearThis is negligence on the company's part that could have killed me and my wifeBut I guess that's the American wayThanks for you crappy product Suzuki I will never buy another one of your products
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Reference Revdex.com COMPLAINT ID [redacted] filed on 11/26/2016dealer is providing in accurate informationI picked up the ATV ON Saturday 12/17/and the issuer has not been resolved and the Atv is under extended warranty.I want a new ATVthe tires have nothing to do with it turning off all after market parts will be removed all factory parts put back on and Suzuki can buy back there defect unit Regards, [redacted]
Hello,Attached is [redacted] response to complaint# [redacted] .April15, 2015Revdex.com of San DiegoComplaint # [redacted] We are in receipt of the above subject consumer complaint recently filed with your office.We are sorry to hear of the circumstances that have led to this filingMr [redacted] contacted SMAI on January 1, requesting assistance with towingAt that time, Mr[redacted] 's 3-year/36,000mile warranty had expiredThe 3-year/36,000miles warranty providestowing coverageMr [redacted] vehicle is in Powertrain Warranty for years/00,mileswhich does not include towing.The customer's complaint was for engine noise and after careful review, the Suzuki ServiceProvider determined the results of Mr [redacted] engine noise was due to differential assemblyand hub, which is being covered under the 7yrs/100,miles powertrain warranty.While we sympathize with customer's concerns, unfortunately we cannot assist with any towingexpense since it is not covered under Powertrain warranty as described on page of the 2008warranty booklet.If we can be of further assistance with warranty, please have Mr [redacted] call our CustomerRelations DepartmentOur regular business hours are between 8:00am- 5:00pm P.S.T.,Monday through FridayOur toll free number is (***) ***-***.Thank you for allowing us the opportunity to serve you.Sincerely,Customer Service RepresentativeSuzuki Motor of America, Inc.Attachment: Warranty Booklet [redacted] ?
Hello, Please find attached Suzuki Motors of America, Inc Letter response to complaint # [redacted] . Sincerely, Suzuki Customer Relations August 3, 2015 [redacted] BBB of San Diego4747 Viewbridge Ave Suite 200San Diego, CA 92123SR# 2-419734126Dear Ms. [redacted] :We value Ms. ***... [redacted] business and regret to hear of the circumstances that haveled to this inquiry. We take all of our inquiries seriously and appreciated the opportunityto assist Ms. [redacted] with his concern.Needless to say; we regret to hear of the circumstances that have led to this filing. Ms. [redacted] contacted us via mail which Suzuki received on October 02, 2013 requestingassistance on her A/C system and Suspension system. At that time, Ms. [redacted] vehicle3 year/36,000 miles New Vehicle Limited warranty and 7 year/1 00,000 mile Powertrainwarranty had expired. Due to this fact, Suzuki Motors of America, Inc. replied to Ms. [redacted] in letter via mail stating Suzuki could not further assist. Once Suzuki warrantyexpires on vehicle then it becomes customer pay for repairs. If Ms. [redacted] has a disputewith a Suzuki Service Provider she will need to work with that Suzuki Service Providersince Service Providers are independently owned and operated businesses.Thank you for allowing us the opportunity to serve you.Sincerely, [redacted] Customer Relations Representative3251 E. Imperial Highway, P.O.Box 1100, Brea, CA 92822-1100 • Phone (714) 996-7040
[redacted] - Suzuki Motor of America IncI did send a rejection/disagreement with Suzuki.I got their repeat refusal to take care of my carSuzuki told me the same thing in 2006, when they did not want to repay me for towing of my car and were denying rental car charges; after fighting over the issue, I was mostly repaid but, I did not get fully reimbursed for those repair incidents .I do not agree with the closure of my complaintSuzuki was supposed to have supplied me a year bumper to bumper warrantee on my supposedley new undamaged car and had its customers dealing with reputable dealershipsThe dealership I got my damaged car from denied being able to duplicate the problemI was clearly complaining of my suspension system from Someone at Suzuki (in California) told me my car sat crooked because the "battery sat on that side" making the left front always sit lowThe dealership should have corrected the problem, instead, it looks like they covered it up because they were likely the place that caused the damageI should not have had to take my car to an outside mechamic (that might have voided my warrantee and I would have had to pay for) to have the car examinedI should have been informed in when [redacted] Suzuki diagnosed the problem (just after the warrantee expired)Instead, the report was hidden on a second or third page and never brought to my attentionBy then, I asked workers to tell me about important information because my reading sight was damaged.It should not just be that the repair was not taken care of thenI asked for the repair and it was not done [redacted] caused damages during the warrantee and I could not get a Suzuki dealership to fix the damagesSuzuki, still, would have been the party to cover the costs to whoever did those repairs[redacted]